S2: E01 - Customer Stories: Forward thinking for 2021

Update: 2021-01-12

Description

In the opening episode of our second season we get into detailed discussion with two of TOPdesk's Customer Success Manager's. They share plenty of stories and experiences they have from the past year and look to the future for ways they plan to help service desk's become future proof! A must listen for IT managers looking for some guidance before making a change in 2021!

Comments

In Channel

S2: E06 - Customer Stories: Laurie Morrow

2021-04-0611:46

S2: E05 - Improving Virtual Interaction

2021-03-2313:08

S2: E04 - Customer Stories: Tom Wearing

2021-02-2213:15

S2: E03 - Rekindle Collaboration

2021-02-0814:10

S2: E02 - Sustainable Self-Service

2021-01-2612:22

S2: E01 - Customer Stories: Forward thinking for 2021

2021-01-1226:50

S1: E10 - Maximize Self Service, Minimize Walk-ups

2020-08-1815:57

S1: E9 - ServiceDesk Leadership: Empowering your Team

2020-08-0415:05

S1: E8 – Hybrid and Agile Working: Adjusting to the New Norm

2020-07-2115:35

S1: E7 - Leveraging Metrics to Benefit the Customer

2020-07-0716:37

S1: E6 - Post-COVID Digital Transformation Opportunities

2020-06-2316:36

S1: E5 - Enterprise Service Management: Breaking Down Departmental Barriers

2020-06-0913:14

S1: E4 - Cultural Change? Fear not!

2020-05-2616:21

S1: E3 - ITSM: Customer Experience is Key

2020-05-1113:11

S1: E2 - Hybrid Working: Smarter Remote Management

2020-04-2814:56

S1: E1 - Shift Left: Doing More with Less

2020-04-1314:03

Bonus - ITAM and knowledge management with Roots Canada

2022-05-1913:03

S2: E08 - Journey to the TOP: Wolter Smit

2021-05-0435:19

S2: E07 - Knowledge Management: Work Smarter, Not Harder

2021-04-2014:42

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S2: E01 - Customer Stories: Forward thinking for 2021

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S2: E01 - Customer Stories: Forward thinking for 2021

TOPdesk

S2: E01 - Customer Stories: Forward thinking for 2021