S4/E2: Why HR Needs to Stop Treating Symptoms (Lisa from Exceed HR)
Description
HR expert Lisa shares her journey from corporate leadership to founding her own HR consultancy, now supporting other HR professionals through coaching and her HRHQ platform.
• Moving from leadership to HR requires a mindset shift from control to influence
• HR professionals often can't control decisions but can shape thinking behind them
• Using the CHOP framework (Context, History, Obligations, People) helps prepare for difficult employee conversations
• Performance Improvement Plans should be absolute last resorts after informal discussions
• Focus on addressing root causes of performance issues rather than just symptoms
• "Culture fit" in recruitment often means "this person makes me uncomfortable"
• "Culture add" embraces diversity and different perspectives that drive innovation
• The future of HR lies in strategic functions that better utilise technology
• Post-pandemic HR has shifted from transactional to transformational within organisations
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