How can you expand your chain of laundromats and keep it simple to manage?? Learn how Branden Unnerstall, owner of 16 laundromats in St Louis, Missouri, has done just that! In this episode of The Laundromat Millionaire Show Dave, Carla & Brandon discuss how to scale, the hiring for customer service, developing a brand, the impact of their Christian faith on their business and much, much more!

Referenced Links: 

Laundromat Millionaire’s WDF/PUD Workshops: https://laundromatmillionaire.com/pick-up-delivery-workshop/

Our Guest’s website: www.bestwashlaundromat.com

Our Guest’s email: bestwash11@gmail.com

Our Website: www.laundromatmillionaire.com 

Our Online Course: https://dave-menz.mykajabi.com/sales-page

Our Youtube channel: https://youtube.com/c/LaundromatMillionaire

Our Podcast: https://laundromatmillionaire.com/podcast/

Our Facebook: https://www.facebook.com/laundromatmillionaire/

Our Facebook Group: https://www.facebook.com/groups/laundromatmillionaire

Our LinkedIn: https://www.linkedin.com/in/dave-laundromat-millionaire-menz/

Our Instagram: https://www.instagram.com/laundromatmillionaire/

Our laundromats: www.queencitylaundry.com 

Our pick-up and delivery laundry services: www.queencitylaundry.com/delivery

H-M Company Drain Troughs: www.draintroughs.com

LaundroWorks Card System: https://laundroworks.com/

SanOWash Ozone System: https://www.aquawingozone.com/products/sano3wash.html

Hydro Perfect Pour Injection System: https://www.hydrosystemsco.com/markets/laundromat.html

Alliance Laundry Systems: https://alliancelaundry.com/

The Founder video clip: https://www.youtube.com/watch?v=8mQYcyxnFyE

LaundroBoost Marketing Company: https://laundroboostmarketing.com/

Craig Groeschel Leadership Podcast: https://www.life.church/leadershippodcast/

Timestamps

00:00 Laundromat Millionaire Intro

00:31 Brandon’s Backstory

06:04 Scaling – More Stores Makes It Easier!

11:48 Layers of Management – Employee Roles

13:54 Coins vs Cards and the Impact on Scaling

16:32 Technological Revolution in the Laundry Industry

17:14 The Laundromat Business Model for Best Wash

21:34 Buy or Build and Owning the Land

23:21 The Necessary Components of a “Modernized Laundromat”

26:10 Hiring for Customer Service

29:39 Equipment Used & Recommended

34:51 Simple Scales, Fancy Fails

36:06 Different Models for Success

37:31 Customer Service and the Impact on Customer Loyalty

39:25 Low-Cost Solutions for Business Growth

42:14 Importance of Branding

46:03 Impact of Faith on Business and Leadership

49:42 Closing Remarks & Contact Info

50:42 Sharing More & Increasing Customer Base