Scaling customer success with community | Wes Gibson
Update: 2023-09-12
Description
Catalyst’s very own Scale Customer Success Manager, Wes Gibson, talks us through the significance of communities in relation to customer success scale programs. If you weren’t convinced about the value community brings to the table before this episode, rest assured you’ll be setting your own up in no time.
Key discussion points
- Why community is the backbone of Catalyst’s organization
- How to keep a human-touch approach when scaling with communities
- Adding value to your community
- Incorporating SLAs
Resources
- Connect with Wes on LinkedIn
- Carry on the conversation in the CSC community Slack channel
- Become a member and tap into a bank of expert-vetted resources
- Unearth about the power of community-led growth
- Learn more about Catalyst
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