Service with a smile

Update: 2012-06-12

Description

Research by Professor Martin Kilduff reveals that managers who help employees to deal with negative emotions feel their actions are 'extra-role behaviour' above-and-beyond their managerial duties. Employees, he says, do not expect any reciprocation, but managers on the other hand, expect personal commitment in return and that, Professor Kilduff warns, could lead to problems.

Comments

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#box-pro-ellipsis-175736998218396{-webkit-line-clamp:2;}Service with a smile

Service with a smile

A.G. Wright

Service with a smile