“Human behavior and understanding and being able to listen and just keep your mouth shut because you care about what the other person has to say, that's going to be the key to connection versus control.”

In this Future of Work episode, Rebecca discusses the importance of recognizing the value of employees beyond their job titles, understanding their personal stories and challenges, and the critical role of connection over control in the workplace.

Rebecca shares poignant stories from her own experiences and insights from engaging directly with frontline workers, revealing how a focus on empathy and personal connection can uncover hidden talents and drive performance. She also stresses the crucial balance between growing businesses profitably and redefining success to include personal fulfillment and respect for individual uniqueness.

Join us as we unpack the ingredients for a thriving workplace in the modern age, and encourage a shift towards a more inclusive and empathetic approach to leadership.

In this episode, you’ll learn:

1. Emphasize fostering relationships over reinforcing hierarchy to grow a more innovative and committed team
2. Acknowledge and appreciate the efforts of team members to motivate employees and make them feel valued, which in turn increases job satisfaction and loyalty
3. Recognize that employees bring their entire selves to work, including their personal challenges and life experiences, so you can better offer more targeted support, flexibility, and opportunities for growth

Things to listen for:

[05:22 ] The link between success and burnout

[10:02 ] Why we feel better when in control of situations

[15:46 ] Business is about human to human service

[19:58 ] The frontline workers have the answers

[29:59 ] How caring leads to greater effort and engagement

Connect with Rebecca:

https://linktr.ee/rebeccafleetwoodhessionauthor

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