Small by design: How Fortnum & Mason turned less into more
Description
In this episode of The I.A.D.S. Retail Park 🎧, Maya and Christine explore how Fortnum & Mason defies department store orthodoxy through food-centric specialisation, generating 63% of revenue from categories others treat as secondary. From royal warrant heritage to AI-powered innovation, discover why strategic restraint creates more sustainable competitive advantage than scale expansion 🏪. Uncover how this 317-year-old retailer transforms limitations into luxury positioning, balances heritage with modernisation, and navigates the climate threats that could reshape their three-century success story. From subscription services to supply chain vulnerabilities, we examine the strategic decisions behind retail's most compelling paradox ⭐.
To read the full Exclusive, click here ➡️ Fortnum & Mason: the art of staying small to matter more
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