Welcome to the CanadianSME Small Business Podcast, hosted by Kripa Anand. In this episode, we explore how technology and AI are reshaping residential property management to deliver smarter, more seamless customer experiences.

Joining us is Jeff Hahn, CIO of FirstService Residential, one of North America’s largest residential property management companies. With decades of IT leadership, Jeff shares how his team is driving innovation through digital transformation and AI-powered solutions.

Key Highlights:

1. Life. Simplified. at Scale: How FirstService Residential designs digital experiences that simplify life for residents and boards.

2. HODA® AI Assistant: How this proprietary AI solution delivers 24/7 support while enabling property managers to focus on strategy.

3. People-First Tech Leadership: Lessons Jeff has learned about driving adoption and building trust in digital transformation.

4. The CIO’s Role in Service Industries: How technology leadership has evolved with AI and rapid digital change.

5. Future of Property Management: Jeff’s vision for scaling impact with AI and smart tech across North America.

Special Thanks to Our Partners:

• RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.html
• UPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWA
• Google: https://www.google.ca/
• A1 Global College: https://a1globalcollege.ca/
• ADP Canada: https://www.adp.ca/en.aspx

For more expert insights, visit www.canadiansme.ca and subscribe to the CanadianSME Small Business Magazine. Stay innovative, stay informed, and thrive in the digital age!

Disclaimer: The information shared in this podcast is for general informational purposes only and should not be considered as direct financial or business advice. Always consult with a qualified professional for advice specific to your situation.