Tired of hearing "HR needs to be more business-focused" without any real direction?

In this episode, Kelli and Nolan cut through the noise with actionable insights from veteran CPO Jeff Diana. Learn why joining sales calls, understanding your P&L, and getting your hands dirty in customer support might be your secret weapons.

Discover how top HR leaders transformed from "the team in the corner" to invaluable business partners – and how you can, too.

*Email us your questions or topics for Kelli & Nolan: hrheretics@turpentine.co

For coaching and advising inquire at

https://kellidragovich.com/

HR Heretics is a podcast from Turpentine.

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KEEP UP WITH JEFF, NOLAN + KELLI ON LINKEDIN

Jeff: https://www.linkedin.com/in/jeff-diana-a1906212/

Nolan: https://www.linkedin.com/in/nolan-church/

Kelli: https://www.linkedin.com/in/kellidragovich/

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TIMESTAMPS:

(00:00 ) Intro

(01:14 ) HR is a Business Function: Action vs. Rhetoric

(02:09 ) The Business-First Approach Do's and Don'ts

(04:19 ) Fostering a Deeper Understanding of the Business

(06:01 ) Product Certification and Experiential Learning

(06:57 ) Understanding a Founder's Emotional Investment (even if it seems irrational)

(08:52 ) Knowing the Numbers

(13:14 ) Strategic Time Investment and Knowledge Acquisition

(15:56 ) Including Customer Success in Knowledge Gathering

(16:18 ) Sponsor: Metaview

(17:38 ) Internal Reviews and Cross-Functional Collaboration

(19:01 ) Internal Best Practices and Efficiency

(20:47 ) Growing Fluidity Between HR and other Business Functions

(21:14 ) Wrap

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