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The movie kicks off with a promotion for The Harmony Channel! They are airing a marathon of their popular Sugarplummed series, and viewers can win a home decorated for Christmas!

Cut to real life: Emily is a mom of a moody, artistic teenage girl named Nina and a TikToking teenage boy named Max. She’s married to Ben, an architect who never understands what his son is doing—ever.

Emily is very type A, complete with her Christmas checklist. Her family doesn’t care for her checklist; they just want to do their own thing. Emily’s a hot-shot deal maker with an assistant who spends her days watching made-for-TV Christmas movies. Emily explains that these movies are dumb and all follow the same rules. She says, “Of course, I’d love for life to be like one of these movies, but it’s just not realistic.” Her assistant encourages her to live in the moment instead of focusing on her list, and maybe she’ll be surprised.

Emily’s mom collected ornaments, so when she finds out that night that they were delivered from storage to her office, she runs to the office to grab them. The box breaks, and they all fall onto the floor, including a star that says, “Whatever wish you make, it’ll grant.” She looks up and sees one of those Sugarplummed movies on TV, so she wishes for a Sugarplum Christmas. Just then, the star begins to glow, and all the lights in the office start to flicker. Suddenly, Sugarplum magically appears in her office. Sugarplum is just as confused as Emily and asks Emily to help her get back to her town of Perfection. Emily, overwhelmed, says, “I’m going crazy!” and runs to leave. Sugarplum follows her, and they figure out that people can see Sugarplum but don’t recognize her as Sugarplum.

Sugarplum is confused by the lack of snow and explains that snow is part of the rules! Emily is shocked and asks, “The rules are real?” Sugarplum replies, “I mean, it’s a book!” She pulls out the book and says, “It’s pretty clear that I’m here to help you with your perfect Christmas list, and after I do that, I’ll get back to my home!”

The next day, Emily wakes up shocked to find that Sugarplum has brought in a full crew to decorate her house like a winter wonderland. Emily is surprised to learn that the decorators are working out of the goodness of their hearts. Luckily, she has a bag full of princess tiaras from all the princesses she’s met.

When Sugarplum finds out that Emily has a big-city job, she just has to tag along! She listens in as Emily has a meeting with a developer who wants to tear down a ski lodge. Sugarplum walks in and works her magic, even helping two enemies, Vic Webster and Fiona Gubelmenn, fall in love—and boy, is it steamy! Give those two a movie ASAP.

The magic of Sugarplum continues. When they find out that the headphones Nina wants for Christmas are only available if you win a Christmas competition, Sugarplum absolutely crushes it.

Emily is too busy to show up for Max’s career event, so Sugarplum agrees to go. At first, the kids make fun of her for being weird and make fun of Max for bringing her, but then Sugarplum pulls out a magic snow globe and causes it to snow indoors. It’s phenomenal. Max becomes the most popular kid in school.

Emily gets great news—her newly decorated house has secured them a spot in the Harmony Channel Christmas house competition.

But the magic begins to fade. The power goes out due to too many Christmas lights. Vic Webster wasn’t actually into Fiona; he just wanted to trick her into giving up the ski lodge. Sugarplum gets sued for cutting down a tree and then arrested for the snow in the school.

The police are baffled by Sugarplum, seeing as how she has snowflakes as fingerprints. Luckily, Emily knows the law and is able to get her released.

But it’s getting too real for Emily. Her son is suspended, and her daughter is mad at her for ignoring her. Sugarplum realizes the magic is fading. Emily thinks that as long as she wins the contest, they’ll be okay! That’ll be the amazing memory her family needs to keep the magic light burning.

But things get out of control when she adds a ton more to try to ensure they win the contest. She doesn’t even realize that her family is absolutely hating it. Her kids say, “We didn’t ask for any of this. We want Christmas to be like it used to be.” They all leave her alone and go to the Christmas pageant like they used to do together.

Sugarplum helps Emily realize that her family doesn’t need a perfect Christmas—they need her. Emily pulls out of the competition and makes it in time to see her daughter perform at the pageant. But Nina is freaking out and runs away. Emily goes after her, apologizes for being the worst, and tells her that she believes in her and that she shouldn’t worry about being perfect, just have fun.

The performance is great, complete with some Christmas magic. Everything is as it should be, and Sugarplum says it’s time for her to go. She suddenly is transported back into the TV, and the family sits down to watch a Christmas movie, realizing that their friend Sue looked a whole lot like Sugarplum on TV.