Survey Results: Benchmarking Knowledge and Information Management (KIM)
Update: 2025-05-13
Description
This week’s Social Housing Round Table featured Jo Leckie and Clare Paterson, who returned to the Round Table to share findings from their benchmarking survey on Knowledge and Information Management (KIM) in the housing sector.
The session unpacked why 'good data' isn’t always the right data, and why tenants’ voices must be given equal weight alongside performance indicators and system outputs. With nearly 70 attendees from across the sector, the discussion highlighted the need to break down silos, rebuild trust and rethink how and why we collect the information we do.
Big thank you to Case Management Solutions Group Ltd and Alertacall Ltd for sponsoring The Social Housing Round Table, without them, none of this would be possible.
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