In this episode of the Restaurant Success Podcast, veteran restaurant advisor Matthew Mabel explores how to identify and hire "the one" person who could transform your multi-unit independent restaurant business from reliable to exceptional. This comprehensive guide for restaurant entrepreneurs covers the most common missing pieces in restaurant operations, from operations directors to business managers, and explains how the right hire can increase profits by 2-3 points while providing owners with newfound freedom and flexibility. Whether you're struggling with business administration, need culinary expertise to stay competitive, or require learning and development support to enhance guest experiences, this episode provides actionable strategies for restaurant owners looking to scale their operations and achieve sustainable business growth through strategic hiring decisions.

Key Topics Covered

• Identifying your restaurant business's missing piece - the key person who can elevate operations
• The five most common strategic hires for multi-unit restaurant entrepreneurs: operations director, business manager/CFO, learning and development specialist, culinary expert, and company president
• How operations directors can increase restaurant profits by 2-3 points beyond their compensation while providing owners weekend freedom
• The business case for hiring administrative support to free owners for guest attraction and revenue-generating activities
• Why learning and development expertise is increasingly crucial for exceptional guest experiences and count growth
• When to refresh culinary talent to stay competitive with discerning restaurant guests
• Strategic considerations for hiring a company president and transferring operational control
• How to supervise and develop team members at levels you've never managed before
• Why "fake it 'til you make it" fails in restaurant business leadership and team development

Links Mentioned

• Restaurateurs When You Lack Experience, Add Someone Who Has It: https://surrender.biz/restaurateurs-when-you-lack-experience-add-someone-who-has-it/
• Smart Restaurateurs' Guide to Hiring Your First Operations Director: https://surrender.biz/smart-restaurateurs-guide-to-hiring-your-first-operations-director/

Resources Mentioned

• Website: www.surrender.biz
• Free initial consultation available

Connect with Matthew Mabel

Matthew works with owners of successful, independent, multi-unit restaurants to improve:

• Profit growth
• Sales optimization
• Guest count increase
• Unit expansion
• Employee engagement
• Brand loyalty

How to Support the Show

• Subscribe to the Restaurant Success Podcast and Newsletter
• Rate and review the show
• Visit www.surrender.biz for additional resources