Tom shares a crucial lesson on effective sales strategy: the importance of not selling past “yes.” If you’ve ever lost a sale by over-explaining or upselling at the wrong time, this episode is for you. Tom dives into how to recognize that sweet spot in a sale and emphasizes the value of leaving some “meat on the bone” for upsells after the initial agreement.

Episode Highlights:

• [00:00 ] - Opening story: Losing a sale by selling past “yes”
• [01:27 ] - The risk of over-explaining and how it creates doubt
• [02:52 ] - Why keeping things simple closes deals faster
• [03:44 ] - The idea of “leaving meat on the bone” and timing upsells
• [04:43 ] - Empowering crew leaders to upsell and add value
• [06:09 ] - Examples of helpful upsell conversations with clients
• [07:33 ] - Training crew leaders and how upsells raise their leadership skills
• [08:32 ] - Success story: Crew leader generates a significant upsell
• [09:54 ] - Using upsells to fill schedule gaps and boost profits
• [10:47 ] - Commission structures for upsells and building a motivated team
• [12:05 ] - Creating an upsell mindset within the team without being pushy
• [14:08 ] - Real impact of small upsells on profitability
• [15:33 ] - Final advice: Train your team, leave meat on the bone, and don’t sell past “yes”

Resources:

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