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TP405 – Do Healthcare Consumers Actually “Shop”?

TP405 – Do Healthcare Consumers Actually “Shop”?

Update: 2024-10-16

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Chris Boyer and Reed Smith explore why consumer-driven healthcare falls short of typical shopping experiences. Learn how insurance, geographic limitations, and poor UX/UI in online appointment systems complicate patient decision-making. Discover ways healthcare systems can improve the digital experience for patients.

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TP405 – Do Healthcare Consumers Actually “Shop”?

TP405 – Do Healthcare Consumers Actually “Shop”?

Reed Smith and Chris Boyer