Richard and Sid discuss the balance between advancing technology and addressing current business needs, including the importance of AI in adding to human capital. Richard describes his vision for the future: one that’s approaching faster than we think.

Welcome to Elevating Brick and Mortar. A podcast about how operations and facilities drive brand performance.

On today’s episode, we talk with Richard Leurig, President of Accruent. Accruent is the world’s leading provider of intelligent solutions for the built environment. They set new expectations for how organizations can use data to transform the way they manage their facilities and assets.

Guest Bio:
Richard is an accomplished and innovative executive directing highly successful organizations. He has a diverse background in multiple industries holding senior leadership roles. He is involved with a wide range of industries including commercial, industrial, retail, multifamily housing, mortgage, real estate, insurance, spatial, legal, financial services, stock exchanges, retail merchants and payment services.

Guest Quote:

“When we look at the built environment, customers now are looking for connected and integrated products. They want to be able to actually reduce [the number of touchpoints] based on the user and the user profile type. What we're seeing is the need for a single user experience, a user experience dedicated to the type of user that's using it, a persona.”

Timestamps:

01:03 - Richard’s journey

03:24 - About Accruent

05:37 - Unifying the built environment

10:31 - Keeping functions in sync

16:38 - The struggle with sustainability

24:21 - Today’s consumer expectations

30:50 - The built environment’s future

39:35 - Advice for aspiring leaders

41:09 - Where to find Richard

SPONSOR:

ServiceChannel brings you peace of mind through peak facilities performance.

Rest easy knowing your locations are:

• Offering the best possible guest experience
• Living up to brand standards
• Operating with minimal downtime

ServiceChannel partners with more than 500 leading brands globally to provide visibility across operations, the flexibility to grow and adapt to consumer expectations, and accelerated performance from their asset fleet and service providers.

Links:

• Connect with Richard on LinkedIn
• Connect with Sid Shetty on Linkedin
• Check out the ServiceChannel Website

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