The CRO's Dilemma: Mastering Long-Term Vision While Hitting Short-Term Quotas
Description
Episode #216:
Tarmo Van Der Goot, Chief Revenue Officer at Frisbii, explains how to reconcile quarterly targets with durable growth. He frames Net Revenue Retention as the North Star that keeps short-term choices tethered to strategy. He details how a unified ICP, tight product partnership, and direct voice-of-customer contact prevent reactive churn. He closes with culture and focus as the foundation for cross-sell at scale.
"Make sure that your short-term, quarterly goals are aligned with your long-term decision. The way I approach it is making sure that the long-term strategy is my anchor for the short-term decisions.” - Tarmo Van Der Goot
This episode examines how a CRO strikes a balance between near-term targets and durable growth by utilizing NRR as a guiding principle, aligning on a single ICP, and translating the voice of the customer into actionable product outcomes. Expect clear examples on cross-sell, operating cadence, and culture so teams can connect daily choices to long-term outcomes.
United States
