The Hybrid GTM Playbook: Turning Customer Success into a Growth Engine
Description
In this episode of the B2B Go-To-Market Leaders Podcast, Vijay Damojipurapu sits down with Alon Ahronberg, VP of Customer Success at Atera, to explore how customer success drives sustainable revenue and long-term retention in modern B2B companies.
From his early career in engineering and BI consulting to leading customer success at global SaaS startups, Alon shares lessons from scaling teams, building onboarding frameworks, and transforming a PLG motion into a hybrid sales-led growth (SLG) strategy.
Together, they unpack:
- How to define go-to-market holistically across product, sales, marketing, and customer success.
- The critical role of onboarding and re-onboarding in improving renewal rates and product adoption.
- Why internal collaboration between CSMs, marketing, and sales determines customer lifetime value.
- The cultural shift needed to elevate customer success from “call center” to strategic growth partner.
- How AI will reshape customer success, bridging high-touch strategy with scalable automation.
Whether you’re a founder, go-to-market leader, or customer success professional, this episode offers a masterclass on aligning post-sale execution with growth.
Connect with Alon Ahronberg on LinkedIn
Connect with Vijay Damojipurapu on LinkedIn
Brought to you by: stratyve.com
United States
