The New Order of Airline Booking
Update: 2024-07-20
Description
It sounds simple to include all the information about a customer's interaction with an airline in a single retail-style Order. But 60 years of refinement to processes built on PNRs and tickets mean that there is a definite devil in the detail.
Listen to Bert Craven, Jonathan Hutchinson and Ian Tunnacliffe from T2RL in discussion with Sally Gethin, Aviation journalist & Commentator at Gethin's Inflight News discussing what Orders will look like and how they need to be managed.
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