The One With The AI Readiness Truth - Fred Stacey CEO Cloud Tech Gurus E218
Description
What's on your mind? Let CX Passport know...
🎤🎞️“The One With The AI Readiness Truth” with Fred Stacey CEO Cloud Tech Gurus in CX Passport Episode 218🎧 What’s in the episode?...
CHAPTERS
0:00 Introduction: Welcoming Fred Stacey
1:30 Why every contact center is the same… and different
4:46 What it takes to be AI-ready today
7:39 The legacy tech trap vs. modern AI advantage
11:11 People, process, and tech: The true AI readiness checklist
13:40 How AI enhances human coaching
17:14 Global travel and CX comparisons
18:12 First Class Lounge: Athens, steak, and extra socks
21:56 Should every company chase the Amazon AI model?
25:15 AI gone wrong: Real risks beyond bad business
28:32 Where to connect with Fred
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Episode resources:
Fred LinkedIn: https://www.linkedin.com/in/fredstaceyaincx/
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