DiscoverCustomer First ThinkingThe Power of Points: An Interview with Richard Schenker, Founder, Loyal Strategy Consulting
The Power of Points: An Interview with Richard Schenker, Founder, Loyal Strategy Consulting

The Power of Points: An Interview with Richard Schenker, Founder, Loyal Strategy Consulting

Update: 2025-10-03
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Loyalty points programs are more popular than ever. The problem is they lead to transactional relationships where customers are more loyal to the program than the brand. To build true loyalty, advises loyalty expert Richard Schenker, companies must encourage ongoing engagement beyond point collection and redemption.

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Marketing Masterminds

Marketing Masterminds

2025-03-0501:00:04

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The Power of Points: An Interview with Richard Schenker, Founder, Loyal Strategy Consulting

The Power of Points: An Interview with Richard Schenker, Founder, Loyal Strategy Consulting

Stephen Shaw