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Why do toxic workplaces thrive, and how can leaders turn them around?

In this HR L&D Podcast episode, we’re sitting down with Dr Mary-Clare Race, a workplace psychologist and leadership expert, to uncover the psychology of toxic cultures and the strategies that transform them into thriving, inclusive environments.

From her PhD research to leading DE&I initiatives for companies like Barclays, GSK, and Unilever, Dr Race explains why harmful behaviors persist, how to rebuild belonging, and why empathy, resilience, and self-awareness are the hallmarks of great leadership.

She shares practical ways to hold leaders accountable, strengthen workplace connection, and use AI as a tool to support human-centered coaching.

Whether you’re in HR or lead a team, this conversation delivers actionable insights for creating healthier, more productive workplaces.

Dr Mary-Clare Race’s LinkedIn: https://www.linkedin.com/in/dr-mary-clare-race-b59a602/

Nick Day’s LinkedIn: https://www.linkedin.com/in/nickday/

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(00:00 ) Why Human Resources Matter Most  

(01:46 ) Introducing Dr Mary-Clare Race  

(04:00 ) The Psychology of Workplace Toxicity  

(06:06 ) The “Toxic Triangle” Explained  

(07:48 ) Turning Toxic Cultures Into Thriving Ones  

(10:40 ) Why DE&I Slips During Economic Pressure  

(13:16 ) The Backlash Against DE&I  

(15:12 ) Building Belonging Through Human Connection  

(16:45 ) Remote Work’s Impact on Toxicity  

(18:27 ) The Connection Crisis at Work  

(22:19 ) Do Playground Bullies Become Business Leaders?  

(26:25 ) How Early Experiences Shape Leadership Styles  

(28:56 ) Empathy, Resilience & Self-Awareness in Leadership  

(31:46 ) Micro-Coaching Moments for Busy Leaders  

(33:30 ) Leading Multi-Generational Workforces  

(36:42 ) Supporting Caregivers and Working Parents  

(39:26 ) AI in Coaching and Leadership Development  

(43:45 ) Final Advice for HR Leaders