Ever wondered how big companies like Nationwide Building Society handle big changes? Angela Lomas, an expert in making products better, joins us. She's worked at banks like Triodos and Royal Bank of Scotland. Angela talks about how important it is to focus on customers and understand how they feel during changes. She tells us about Nationwide's data platform, which helps them understand what customers want while being careful with their information.

Angela shares the ups and downs of Nationwide's journey from old ways of working to newer, agile methods. She talks about how important it is for teams to talk well and work together, even when they're different. She also talks about how different experts like technical, managers, and designers work together to make new ideas.

Join us as we learn how Nationwide deals with change, with Angela Lomas as our guide.

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