The Secret to Stronger KAP & Patient Retention
Update: 2025-09-03
Description
- The real cost of missed appointments—to patients, practice revenue, and team morale.
- Why a strong Kept Appointment Percentage (KAP) is the foundation of chiropractic success.
- Dr. Noel Lloyd’s analogies and scripts that change patient behavior (like the “you’re scaring me” approach).
- The critical role of written care plans, transfer of authority, and day 2 reports of findings.
- How to prevent the “Swiss cheese” schedule with practical systems and culture.
- The “third visit” process that trains patients to be great partners in their own care.
- Office culture hacks: from environment to proactive scheduling to role-playing objections.
Your next steps with Five Star Management:
- ✅ Book a free call with Dr. George Birnbach for personalized growth strategies: https://myfivestar.com/work-with-us/
- 🎟️ Join us live in Orlando, November 15–16 for our transformational events: Win-Win Associates & New Patient Edge: https://myfivestar.com/live-event-november-2025/
- 👉 Don’t miss future deep dives—subscribe now for more proven chiropractic practice growth strategies!
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