You said it clearly, so why isn’t your team acting on it? In this episode, Susie and James dig into a subtle but critical leadership challenge: the time gap between when something is said and when it’s truly heard, understood, and internalized.

From the "percolation effect" to the myth that silence means clarity, they explore why leaders often misjudge the impact of their communication—and what to do instead. Whether you're introducing a new strategy, shifting culture, or giving feedback, this conversation will help you lead with more patience, clarity, and presence.

Key Takeaways from This Episode:

• Why even great communication can take time to sink in.
• How to recognize signals that your message is (or isn’t) landing.
• What to say instead of “Are there any questions?” if you want real engagement.

Join the Conversation:
Have you noticed a lag between what you say and what your team actually hears? How do you follow up or check for understanding? We’d love to hear what’s worked for you.

CONNECT WITH SUSIE:
https://www.linkedin.com/in/susietomenchok/

CONNECT WITH JAMES:
https://www.linkedin.com/in/capps/