What questions do travellers ask themselves when booking a hotel? we go through a surprising list of the most popular requirements for travellers when booking hotels, and we give you the most important things we look for in a hotel. Grahame is now finally starting to embrace the possibilities and opportunities the metaverse can bring to the industry. We also discuss the inevitable evolution of paying hospitality employees with on-demand / same day pay, and finally ask are we in hospitality really in control of the guest’s experience?