Episode Guest:

Tom Coltman is a Store Manager at Marks & Spencer, having risen through the ranks from work experience to leadership in just seven years. He's passionate about building confidence, resilience, and opportunities for the next generation of retail leaders.

Episode Timestamps:

0:00 Introduction

1:21 Tom’s First Job — From College to Retail

3:10 Finding Confidence on the Shop Floor

5:05 Climbing the M&S Ladder

7:00 Stepping Up During a Christmas Crisis

9:15 What Makes a Great Manager

11:05 Role Models & Lessons in Leadership

13:12 How Empathy Built My Career

15:05 Why M&S is More Than Just Retail

17:22 Managing Stress & Staying Calm

19:00 Helping the Next Generation Flip the Duvet

21:15 Tom’s Duvet Flip — What Gets Him Up Every Day

23:00 Final Reflections & Words of Advice

Episode Partners

M&S

M&S is a trusted global retailer, committed to quality, value, and innovation. For over a century, it has set industry standards by doing the right thing and embracing change. With 65,000 colleagues serving 32 million customers worldwide, M&S places quality at the heart of everything it does.

https://bit.ly/4mVHfLO

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