https://bit.ly/APP-Website☎️ Your words matter — but your tone matters even more!
In this Ridiculously Amazing Insurance Agent Podcast episode, Kelly Donahue-Piro dives deep into the power of tone vs. words in customer service and how it can make or break your client relationships.

Discover why the way you say something is often more impactful than what you say — especially when serving your insurance clients. 💬✨

💡 In this episode, you'll learn:
✅ Why tone shapes how clients feel about your agency
✅ How to sound authentic (not "salesy" or robotic) on client calls
✅ Simple ways to make your phone interactions warm and engaging
✅ How emotions affect tone — and what to do when you're stressed
✅ The difference between "transactional" and "relational" communication
✅ How to use your tone to create WOW customer experiences
✅ Tips from Kelly's WOW Customer Service course + 2026 Strategic Planner!

🎧 Whether you're training a team or taking calls yourself, this episode is your reminder that great service isn't just about solving problems — it's about how you make clients feel.

👉 Listen now and start winning every call with your voice!

🔥 Check Out Our Latest Blog:The Insurance Industry Talent Crisis: How to Attract and Retain Top Talent https://bit.ly/41ez8lj

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📈 Ready to Take Your Agency to the Next Level? Book a Meeting with Agency Performance Partners for Tailored Strategies That Drive Real Success. Schedule Your Consultation Today! Book Now https://bit.ly/meetwithAPP

🤝 We're Agency Performance Partners; APP is your insurance agency's best friend when it comes to training, strategies, brutal truth & tough love that'll grow your agency with hugs & high fives along the way….just like a BFF. LEARN MORE: https://bit.ly/APP-Website

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