Employee turnover doesn’t just drain your bottom line—it drives your customers away. In this episode, Ben Walters shares real stories from coffee shops, hotels, and cleaning services that reveal how staff turnover quietly erodes customer loyalty and pushes your business into the commodity trap.

Learn why people connect with people (not just companies), and how solving turnover is the key to retaining both your team and your clients.

Rapid Results Consulting booking info: https://calendly.com/ben-superpumped/30min

Website: https://superpumped.com

Business launch readiness assessment: https://launchreadyassessment.scoreapp.com

Socials and such:
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https://www.youtube.com/@superpumpedlife
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https://www.linkedin.com/in/ben-walters-165168365/
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Chapters:

00:00 – Why turnover hits harder than you think
02:00 – The three ways turnover drains profits (recap)
04:00 – Customer retention and turnover: the hidden link
05:00 – Katie’s coffee shop story: when loyalty disappears
09:00 – Hotels, bartenders, and repeat business lost
13:00 – Commercial cleaning: the power of familiar faces
16:00 – When turnover triggers customers to shop price
18:20 – Why people bond with employees, not companies
19:07 – Solving turnover = solving customer churn
20:09 – Book a consultation to fix your turnover problem

Disclaimer: The information in this podcast is for educational and informational purposes only and should not be considered medical, mental health, financial, legal, or professional advice. Guest opinions are their own. Always consult with a qualified professional before making medical, health, business, investment, legal, or personal decisions.