Enterprises are spending thousands — sometimes millions — on AI productivity tools. But for many, the big question remains: Are we getting what we paid for?

In this episode of Innovation Heroes, SHI's Chief of Staff to the CIO, Brooke Pierantoni, shares how SHI turned Microsoft Copilot and Copilot Chat into a measurable win: $1.4M in monthly productivity savings and a fully secured enterprise rollout completed in just six months.

Brooke breaks down the decisions that mattered most, from locking down data governance, to building a platform-first adoption model that tripled usage in 30 days. She also explains the real risks of shadow AI, why Copilot only works when your data house is in order, and how SHI is preparing to push adoption beyond 70% in the next 12–18 months.

Key Takeaways:

• Why Microsoft Copilot Chat fails without strong data governance


• How SHI accelerated rollout from 12 months to just 6


• How SHI calculates $1.4M in monthly productivity gains


• The real risks of skipping data governance prep

Featuring: Brooke Pierantoni, Chief of Staff to the CIO, SHI International

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This episode of Innovation Heroes is brought to you by Microsoft and SHI.



If you’re ready to take the next step toward smarter, AI-powered productivity with Microsoft Copilot — including Copilot Chat — visit www.shi.com/microsoft  today.