Summary 

In this episode, Zinda Law Group CEO and founder, Jack Zinda answers questions from the listeners about how AI is being used to transform the way we operate our practice. 

Discussed in this Episode: 

• How have you seen AI impact the industry so far? 
• Can AI change the way firms interact with clients? 
• Can AI help in settlement negotiations? 
• The pitfalls of AI 

How Have You Seen AI Impact the Industry so far? 

Jack talks about how AI technology is not quite at the place to disrupt the industry, but that it’s on its way in the coming months and years. He then talks about how AI can be helpful for work that paralegals are doing, taking deposition notes, helping with scheduling and other routine tasks. 

Can AI Change the Way Firms Interact with Clients? 

Jack warns about the use of AI for online interactions as it can feel impersonal and make the client lose trust before the person-to-person connection can begin. Where it can be helpful is case summaries, email updates and medical follow-ups.  

Can AI Help in Settlement Negotiations? 

One thing AI is great for is data mining. Being able to cull data from the internet to find out what a similar case is paying out, would be a very effective tool and potentially save 10s if not 100s of hours gathering that data manually. Using it for focus groups to predict what an outcome could be is another way that AI could play an important role in whether or not you take a case. 

The Pitfalls of AI 

When using a new tool it’s important to look at the legal ramifications as well. Are confidentiality agreements violated by using these tools? Is it possible that there are ethical concerns as well? Make sure you spend plenty of time researching before you go ahead and use your clients as guinea pigs.   

You can reach Jack at: 

jack@zindalaw.com 

512-246-2224