What Great Ops Leaders Get Right About Automation & AI: Rachal Nazhand
Description
In this episode of the Nue Podcast, we sit down with Rachel Nazhand, VP & Chief of Staff to the CMO at Zelis, to talk about how operators can harness AI and automation without creating chaos.
Rachel shares her framework for spotting “meaningful automation” versus “toxic automation,” why problem articulation is the hidden skill every ops leader needs, and how to keep priorities straight when the pace of change is relentless.
If you lead in RevOps, BizOps, or GTM and you’re feeling the promise and the pressure of AI—this is your playbook for staying strategic, sane, and impactful.
Timestamps:
0:00 – Introduction
3:15 – The big “P” of prioritization
7:45 – AI’s complexity trap (and how to avoid it)
12:30 – Building rails for innovation
18:00 – Hidden time savers and the “assembly line” effect
25:15 – Meaningful vs. toxic automation
33:00 – Why simplicity is the ultimate sophistication
United States
