What Makes a Great RTCC Hire? And How Do You Lead Without a Rulebook?
Description
How do you build a Real-Time Information Center (RTIC) from the ground up, while launching DFR and proving ROI to chiefs, council, and community?
Jamie Hudson, Director of Real-Time & DFR Consulting, and Caity Peak, Collaborative Policing Strategist, host a candid conversation with:
• Andrea Cortez, RTIC Manager, Elk Grove PD
• Nikki Bell, RTIC Manager, Vacaville PD
They unpack: hiring for drive and a "stick-to-it-iveness" attitude, balancing assertiveness with relationships, working in the “gray” before policies exist, documenting impact, and practical ways to measure value—beyond simple clearance counts.
You’ll learn
– What traits predict success in RTIC roles (and why backgrounds can vary widely)
– How to operate without a perfect SOP and when to finally write one
– Smart, simple metrics that demonstrate impact (CAD/RMS labels, ticketing, case time-to-resolution)
– How to partner with chiefs and command to keep momentum
– Career advice for anyone considering RTIC/RTCC work
If you’re launching or leveling up an RTIC/RTCC or DFR program, this episode is a blueprint.
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