Modern diagnostics demand far more than plugging in a tool and changing parts. In this episode of On The Ramp, we talk about what working on today’s vehicles really requires from independent garages.

The conversation covers process, responsibility and decision making in a world of complex systems, EVs and ADAS. We discuss why fault codes are only the starting point, why structure and method matter, and what happens when diagnostics is rushed or handled without the right understanding.

This episode is for garage owners and senior technicians who want to work safely, professionally and sustainably as vehicles continue to evolve.

Timestamps:

02:12 – Steve’s background and how diagnostics has changed

06:38 – Why fault codes are only the starting point

11:04 – Moving from parts fitting to proper diagnostic process

18:27 – Teaching technicians how to think, not just test

26:06 – Why process matters more than tools

31:42 – Charging properly for diagnostics and assessment time

38:18 – Intermittent faults and managing customer expectations

44:02 – EVs, ADAS and the responsibility garages now carry

49:28 – Safety risks and why calibration matters

56:08 – Dealer vs independent diagnostics explained

01:02:35 – The future of diagnostics and access to vehicle data

01:08:12 – Burnout, pressure and working smarter

01:15:48 – Raising standards without losing your sanity

01:22:26 – Final thoughts on professionalism in the trade

This episode is proudly sponsored by Castrol and The Race Group.

Find out more below:

Castrol: https://www.castrol.com/en_gb/united-kingdom/home.html

The Race Group: https://www.facebook.com/TheRaceGroup/?locale=en_GB