Knowing what to say in a crisis can be hard. In this episode, we cover what to say and what not to say when someone’s been through a critical incident or is overwhelmed.

Ever been in a conversation where someone opens up about something painful, and you’re not sure what to say next?

That moment can feel like walking a tightrope. Say the wrong thing, and they might shut down. Say nothing, and you risk missing a chance to help.

If you’re on a peer support team or just someone others lean on, this episode will help you show up better when someone is hurting. You’ll learn practical ways to communicate care and empathy, without overstepping your role or fumbling for the right words.

BY THE TIME YOU FINISH LISTENING, YOU’LL KNOW:

• What to avoid saying in a crisis conversation (even if it sounds helpful)
• How to stay present when someone’s angry, overwhelmed, or in tears
• Simple, supportive phrases that help people feel heard—not judged

This episode is full of real-world tools you can use the next time someone says, “I’m not OK.”

Links Mentioned in This Episode

Email Bart: info@stresscaredoc.com

Schedule a Discovery Call: https://stresscaredoc.com/consultation

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Connect with Bart

LinkedIn: linkedin.com/in/bartleger

Facebook Page: facebook.com/survivingyourshift

Website: survivingyourshift.com

Want to find out how I can help you build a peer support program in your organization or provide training? Schedule a no-obligation call or Zoom meeting with me here.

Mentioned in this episode:

Houston Area CISM GRIN Training

This 3-day course, hosted by the Atascocita Fire Department, will teach you how to support your peers through effective communication, emotional resilience, and understanding the psychological impact of crises.
Register for this training. https://stresscaredoc.com/atascocita-grin
Dates: January 6-8, 2026
Times: 8:30 AM - 5:00 PM each day
Location: Atascocita Fire Admin Building