My most recent guests, Alice Driscoll and Louise van Haarst, talked with me about their book, Smart Conflict: How to have hard conversations at work. They introduced their Five R Model: Reflection, Regulation, Readiness, Response, and Repair. Thinking about Response. There are times when you know the likely path a difficult conversation will take.  You may know the other person well. Or you may have had a variation of this conversation before. Or both. A prepared response can prevent us from feeling tongue-tied and then resorting to silence, or unhelpful body language, or blurting out something that will make matters worse.  And the very act of preparation is helpful, too. 

Do you have comments or suggestions about a topic or guest? An idea or question about conflict management or conflict resolution? Let me know at jb@dovetailresolutions.com! And you can learn more about me and my work as a mediator and a Certified CINERGY® Conflict Coach at www.dovetailresolutions.com and https://www.linkedin.com/in/janebeddall/.

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