Hey there, I’m Kathleen Stewart, your host and resident weirdo. Welcome to The Digital Junk Drawer—the podcast for creative service providers who are building businesses that don’t burn them out.

Today we’re diving into the client timeline mess—why it happens, how to fix it, and how to make your client experience feel luxurious as hell without piling more to-dos onto your plate.

Let’s be real: most timelines fall apart because no one’s leading the project, there’s no built-in accountability, and everything feels way too casual. This episode is your step-by-step for turning your process into something that keeps clients engaged, on-track, and coming back for more.

What You’ll Learn in This Episode:

The psychology behind missed deadlines (spoiler: it’s not personal)

How to lead your projects like a high-touch experience clients rave about

Why sending cute reminders isn’t “extra”—it’s essential

How to re-onboard a ghosting client like a boss (and get paid for it)

Tiny upgrades that instantly elevate your client process—without burning out

Want to Elevate Your Client Experience?

If your client timelines are slipping through the cracks, Ink to Income will help you fix that. It’s my done-with-you program for creatives who are ready to build premium, sustainable client workflows. Check it out at themainstage.ca/inktoincome

Let’s talk: What’s the biggest chaos-maker in your current workflow?
DM me on IG @TheMainStage.ca or find me where the chaos lives (Threads).

Loved this episode? Send it to a biz bestie and leave a review—it helps other weirdos find their way.