🎙️ Season 3, Episode 6 — Room to Remember: How Hotel GMs Can Elevate the In-Room Experience
Description
In this episode, Cody and Meagan dive into one of the most powerful, yet often overlooked, areas of hospitality — the in-room guest experience. As hotel GMs, creating spaces that guests remember (and rave about) can be the ultimate driver of loyalty and revenue.
We cover:
1️⃣ First, Get the Basics Right — Cleanliness, comfort, and functionality are non-negotiable.
2️⃣ Designing for Emotion, Not Just Looks — How to create rooms that connect on a deeper, more memorable level.
3️⃣ Wellness Is the New Luxury — Why wellness features are no longer an add-on, but an expectation.
4️⃣ Tech That Feels Like Magic — Implementing technology that enhances without overwhelming.
5️⃣ Surprise and Delight — The small, thoughtful touches that make guests feel truly special.
6️⃣ The GM’s In-Room Experience Toolkit — Our curated list of must-haves and best practices for unforgettable stays.
Whether you manage a boutique property, a luxury resort, or anything in between, this episode will give you the strategies and inspiration to turn every room into a guest magnet.
📌 Pro tip — It’s not about how much you spend, but how intentionally you design each moment your guest spends in their room.
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