Service Evolution

SummaryIn the latest episode of Service Evolution, host Jim Robinson welcomes Aaron Walker for a deep dive into the intersection of business, family, faith, and personal growth. With forty-seven years of entrepreneurial experience and as the founder of Iron Sharpens Iron Brotherhood (ISI), Aaron shares his remarkable journey from financial success to finding true significance.Aaron recounts a pivotal moment in his life: an accident that forced him to question the legacy he’d leave behind. He realized that wealth alone was an empty pursuit without meaningful relationships and positive impact. This led him to focus on helping others be successful and significant, channeling his energy into mastermind groups, coaching, and personal development journeys.He details the importance of accountability, community, and core values, insisting that isolation is the enemy of excellence. He encourages all business leaders, especially small business owners, to pause and write out their true core values, ensuring alignment with business growth and personal fulfillment. Aaron’s candid discussion about rhythms, rituals, and balancing business with family and faith resonates with anyone striving for authenticity and lasting impact. His advice is clear: Build a culture of trust, live your core values, and pursue significance over mere success—because legacy is about the lives you touch, not just the fortunes you accumulate.Show Notes(00:00) Introduction(06:32) Aaron’s Devotion to Helping Others(12:21) Balancing Success and Family(20:27) The Importance of Accountability(33:12) Living Authentically in Leadership(38:58) Navigating Authenticity in the AI Era(44:27) Closing ThoughtsLinksJim Robinson CGP Maintenance and Construction ServicesAaron WalkerISI Brotherhood

SummaryIn the latest episode of Service Evolution, host Jim Robinson and his guests, Neil McQuiston and Skyler Coffey, unpack what’s changing and what’s working in the world of sales for the trades industry. One of the biggest takeaways from their conversation is that embracing new technology isn’t just a trend, it’s a necessity. Jim emphasizes how leveraging digital tools can streamline workflows, help businesses reach new customers, and set their service apart in a crowded market. From automated quoting systems to intuitive customer communication platforms, technology is empowering teams to spend less time on paperwork and more time delivering value.Neil adds another dimension to the discussion, stressing the importance of training and upskilling sales teams. He points out that, while technology can open doors, human relationships remain at the core of successful trades sales. Building trust and rapport with clients can't be replaced by software, but tools can enhance these efforts by making sales professionals more responsive and informed.Skyler brings it all together, encouraging business owners in the trades to find the right balance between innovation and personal touch. As the episode closes, the consensus is clear: the trades industry is evolving rapidly, and those who adapt with a mix of cutting-edge tools and relationship-building will thrive. This episode is a must-listen for anyone looking to future-proof their sales strategy in the trades!Show Notes(00:00) Introduction(04:23) Balancing Tech and Traditional Client Relationships(08:54) Leveraging ChatGPT for Client Outreach(10:51) Supporting Brands Exiting the Market(16:12) Threats and Reality of AI Sales Tech(21:46) Enhancing Relationships Through Innovation(22:23) Closing ThoughtsLinksJim Robinson CGP Maintenance and Construction ServicesNeil McQuistonSkyler Coffey

SummaryIn the latest episode of Service Evolution, host Jim Robinson and his guests, Neil McQuiston and Skyler Coffey, explore one of the most crucial facets of facility maintenance sales: building genuine, lasting partnerships through trust. The conversation unveils actionable strategies that elevate relationships beyond transactions, exploring how authentic rapport ultimately leads to long-term business success.The episode kicks off with a discussion on the significance of honesty in every interaction. Jim, Neil, and Skyler share personal experiences where transparent communication was the difference maker, not just for closing deals, but for setting the stage for enduring collaboration. They stress that honesty, especially about limitations or challenges, actually strengthens credibility in the eyes of clients.Another highlight centers around understanding client needs by actively listening. The team emphasizes moving away from script-driven sales conversations and taking the time to learn what clients truly value. By investing in relationship-building rather than quick wins, facility maintenance sales professionals can position themselves as trusted advisors, rather than mere service providers.The trio also delves into overcoming setbacks. They share how handling mistakes with promptness and integrity can transform potential deal-breakers into opportunities to showcase reliability and commitment. This episode serves as a go-to guide for anyone looking to build deeper connections in facility maintenance sales. By prioritizing honesty, active listening, and a solutions-focused mindset, listeners are equipped to foster not just clients but genuine partners for the long haul!Show Notes(00:00) Introduction(05:20) Service Beyond the Work Order(08:52) Sustaining Buyer Trust Through Discovery(14:43) Unique Facility Maintenance Sales Approach(19:18) Creating Impact Through Problem Solving(21:01) Closing ThoughtsLinksJim Robinson CGP Maintenance and Construction ServicesNeil McQuistonSkyler Coffey

SummaryIn the latest episode of Service Evolution, Jim Robinson, Neil McQuiston, and Skyler Coffey, come together to tackle one of the most critical and often overlooked elements of sales success: building a winning sales culture.The conversation kicks off with each speaker sharing what sales culture means to them. Neil emphasizes that it’s about more than just numbers—it’s the foundation of teamwork, motivation, and trust. Skyler adds that a healthy sales culture creates an environment where people feel supported, challenged, and empowered to improve. Jim, drawing from his experiences in team leadership, highlights the importance of transparent communication and recognizing every win, no matter how small.The trio dig into practical steps for cultivating this culture. They discuss everything from hiring for cultural fit to ongoing coaching, and the value of setting shared goals. One standout point: sales leaders should model the attitudes and work ethics they want to see. This sets the tone for the rest of the team.Listeners also get actionable advice on navigating obstacles such as remote work, internal competition, and maintaining morale through tough quarters. All three agree—celebrating wins and learning from losses are equally crucial for long-term growth. Whether you’re a sales manager or a sales rep, this episode is packed with actionable strategies and real-world examples for elevating your team’s performance!Show Notes(00:00) Introduction(04:27) Celebrating Wins After Forty Years(07:59) The Ubiquity of Sales(11:19) Effective Team Collaboration(14:03 Overcoming Sales Resistance Barriers(16:48) Exploring Engaging Sales StrategiesLinksJim Robinson CGP Maintenance and Construction ServicesNeil McQuistonSkyler Coffey

SummaryIn the latest episode of Service Evolution, Jim Robinson pulls back the curtain on what it really takes to be a leader in the trades, a topic rarely explored with such honesty and depth. With more than forty years of industry experience, Jim goes beyond the typical leadership advice to address the hard truths and subtle nuances that define effective leadership on the job site.Jim emphasizes that titles and positions aren’t what make someone a true leader. He shares candid stories about how simply giving someone a fancy title, like “VP,” won’t automatically earn them respect. Instead, leadership is about influence, inspiration, and genuinely making a difference in people’s lives. New leaders often need to unlearn the misconception that authority comes with a job title. Respect and trust are earned through consistent, significant actions, not handed out with a promotion.One of the most insightful takeaways? Leadership advice often fails to translate from the conference room to the field. It’s all about perspective: how information is delivered, received, and communicated down the line can make or break its impact. Jim also highlights that confidence is not instant; it’s built over time, often after capability and experience have been gained. His candid advice to new leaders is to embrace fear, use stress as a motivator, and strive for significance without slipping into arrogance. If you’re ready to challenge your assumptions about leadership, this episode is a must-listen!Show Notes(00:00) Introduction(03:45) Effective Communication on Job Sites(05:15) Leadership Realities and Self-Proclaimed Titles(09:23) Combatting False Confidence in Public Speaking(10:35) Embracing Stress for Positive ChangeLinksJim Robinson CGP Maintenance and Construction Services

SummaryIn the latest episode of Service Evolution, host Jim Robinson sits down for a second session with leadership expert Josh Foliart to dive deep into what it truly takes to lead under pressure. Their conversation is a masterclass in practical leadership, offering both seasoned executives and emerging leaders invaluable tools for self-awareness, time management, and people development.Josh kicks off by addressing the "fog of war" that leaders experienced during the Covid era, and how uncertainty, rather than order, is the birthplace of real leadership. He makes the compelling case that management handles what’s certain whereas leadership thrives where things are uncertain. Additionally, Josh explains that leaders can’t use the “not enough time” excuse, emphasizing the importance of owning your calendar and guarding the hours when you’re at your best.The discussion then shifts to the art of leading people who are different or even difficult to understand. Josh encourages leaders to seek common ground, echoing John Maxwell’s advice to focus on the one percent you share and pour one-hundred percent of your energy into it. Lastly, Jim and Josh wrap up offering the practical advice of finding a mentor, investing intentionally in leadership development, and mastering five key skills—communication, relationships, alignment, execution, and capacity.Whether you’re navigating daily business pressures or aiming to grow your influence, this episode is brimming with actionable wisdom to help you become the kind of leader others want to follow!Show Notes(00:00) Introduction(01:55) Leading Under Pressure(07:06) Leading Amid Disagreement and Distance(13:42) Identifying Team Tendencies(19:00) Achieving a Focused Leadership Mindset(25:28) Investing in Future Generations(29:51) Invest and Demand(33:04) Mastering Five Things for SuccessLinksJim Robinson CGP Maintenance and Construction ServicesJosh FoliartMultiply Leader Collective

SummaryIn the latest episode of Service Evolution, host Jim Robinson sits down with Josh Foliart, founder of Multiply Global, to discuss the real foundation of leadership and what it takes to be a truly influential leader. From humble beginnings and a desire to be a football coach, Josh shares how mentorship, faith, and pivotal life experiences shaped his journey to launching a global initiative that now supports leaders across eight countries.Josh emphasizes that leadership isn’t just about titles or positions, it’s about developing trust, having the courage to say yes, and being open to coaching. He notes that many leaders around the world have the drive but lack essential resources and relationships. Multiply Global aims to bridge this gap, journeying long-term with individuals defined by their willingness to be coached and their courage to lead.A key takeaway from the episode is Josh’s deep dive into the importance of trust in leadership. He highlights the four Cs—character, chemistry, competency, and credibility—as core ingredients to build meaningful influence. Josh is passionate about communication, advocating for leaders to over-communicate and seek feedback, and challenges the assumption that simply transmitting information means it has been effectively communicated.Whether you’re a leader, aspiring to be one, or just passionate about personal development, this episode is packed with practical wisdom on building authentic influence and creating a global impact through service-based leadership!Show Notes(00:00) Introduction(03:59) Turning Received Vision into Conviction(11:43) The Vision Behind Multiply Global(16:28) Maximizing Trust in Leadership(23:29) Boosting Potential with High Expectations(27:15) Celebrate, Clarify, Care, Critique(29:37) Communication vs. TransmissionLinksJim Robinson CGP Maintenance and Construction ServicesJosh FoliartMultiply Leader Collective

SummaryIn the latest episode of Service Evolution, host Jim Robinson sits down with former NFL long snapper and Super Bowl champion Brett Goode for a powerful conversation about life after football, transitioning to entrepreneurship, and the importance of building a winning culture—on and off the field.Brett’s story is one of perseverance and adaptability. After years of rigorous discipline as a professional athlete, Brett faced the daunting task of reinventing himself once his football career ended. He describes how, after dealing with injuries and the unique challenges of that transition, he spent time focusing on self-discovery before launching himself into new ventures. Guided by the same drive and work ethic that took him to the NFL, Brett entered the insurance industry, became a licensed real estate agent, and eventually founded a pest control franchise, Mosquito Squad, in Northwest Arkansas.What stands out in this episode is Brett’s commitment to continuous improvement and his belief in doing the little things right. He credits sports for teaching him perseverance, teamwork, and leadership, qualities that now define his approach to business and team management. Brett also shares candid thoughts on the mental challenges athletes face when leaving the spotlight, emphasizing the value of structure, mentorship, and finding new purpose. Brett’s story offers inspiration for anyone navigating change. Whether you’re an athlete, entrepreneur, or someone looking to reinvent themselves, Brett’s journey underscores the importance of resilience, adaptability, and leading with integrity!Show Notes(00:00) Introduction(06:08) Pest Control Franchise Success(14:50) Building a Supportive Team Environment(21:16) Staying Calm Under Pressure(26:51) Better Communication Techniques(31:47) Transitioning from Sports to Business(35:43) Defining Success(38:50) Closing ThoughtsLinksJim Robinson CGP Maintenance and Construction ServicesBrett GoodeMosquito Squad of NW Arkansas

In this special 40th Anniversary episode of the Service Evolution podcast, Jim Robinson takes listeners on a heartfelt journey through his entrepreneurial story and the founding of CGP. Starting from humble beginnings, Jim recounts how as a child, necessity drove him to learn hands-on repair skills that ultimately shaped his destiny. By the age of twelve, he had the vision to lead a company, long before fully understanding what that meant. Over the years, Jim’s relentless belief in serving others and fixing anything laid the groundwork for CGP’s unique approach and lasting impact in the facilities services industry.Jim discusses the evolution of the business, from early days without any competition, through significant growth, and ultimately to building long-term relationships with major clients. He shares the importance of carefully choosing which clients to work with, prioritizing core values like respect, service, and mentoring both employees and customers. CGP’s culture revolves around serving others as you would your great-grandmother, embracing mistakes as learning opportunities, and nurturing leadership from within the organization.Reflecting on four decades of leadership, Jim emphasizes the importance of building a diverse team that learns and grows together. He explains his vision of legacy, developing future leaders who will eventually take the reins. Jim also offers candid advice about the myth of work-life balance, acknowledging the sacrifices involved and encouraging intentional presence with both family and career. This episode is a rich, inspiring testament to building a values-driven business with generational impact!Show Notes(00:00) Introduction(04:52) Strategic Growth Through Market Change(08:22) CGP’s Core Philosophy: Serve with Respect(12:22) Building a Legacy of Leaders(14:57) Balancing Family and Career SacrificesLinksJim Robinson CGP Maintenance and Construction Services

SummaryIn the latest episode of Service Evolution, host Jim Robinson sits down with James Hatfield, the chief revenue officer at LiveSwitch, to explore innovative solutions that are simplifying operations for service businesses. Whether you’re in contracting, facility management, or leading large teams across multiple locations, this episode is packed with practical tech insights you can’t afford to miss.James shares his journey from running a painting and power washing company to launching groundbreaking technology aimed at streamlining project documentation and communication. Frustrated by the inefficiencies he faced as a contractor, James partnered up to create tools that transform how contractors interpret their finances and manage their work. Their tech journey led them to LiveSwitch, a powerful platform that’s now setting new standards for real-time, remote video assistance and documentation.LiveSwitch stands out for its effortless user experience, requiring nothing more than sending a text message to start sharing live video, images, and progress updates. There’s no need for cumbersome app downloads; customers, subcontractors, and field teams can simply tap a link or scan a QR code to participate. Everything is automatically uploaded, encrypted, and easily shareable, cutting down on tedious paperwork and keeping projects moving at record speed.The episode highlights how LiveSwitch isn’t just for tech enthusiasts; it’s designed for anyone who wants to make workflows simpler and safer. James even offers a personal demo to anyone interested. If speed, transparency, and instant communication matter to your business, it’s time to give this episode—and LiveSwitch—a closer look!Show Notes(00:00) Introduction(05:20) Revolutionizing 911 with SMS Access(09:47) Emergency Response in Sports Arenas(15:04) Real-Time Project Documentation Platform(17:12) Versatile Video Connection Services(20:23) Specialized Tools Over CRM Solutions(24:54) Closing ThoughtsLinksJim Robinson CGP Maintenance and Construction ServicesJames HatfieldLiveSwitch, Inc.LiveSwitch Free Trial: LiveSwitch is a leading communications platform that uses instant video to transform how people work and scale their businesses. LiveSwitch makes it easier for business owners to connect with customers and document their work in real-time.Referral Link: If a listener becomes a LiveSwitch customer using your referral link, you will automatically receive a $250 VISA gift card via email. You can also send us direct referrals via email or text. Lastly, if a listener becomes a LiveSwitch customer and mentions the show but did not use your link, we will send you $250 via email.Discount Code: "SE10OFF" will get you 10% off at checkout.

SummaryIn the latest episode of Service Evolution, host Jim Robinson sits down with powerhouse marketer and marketing director of IDIQ, Sarah Williams, to unravel the unique challenges and strategies for marketing in the trades. With decades of industry experience and a proven track record, Sarah delivers a goldmine of actionable insights for business owners looking to level up their marketing game.One central theme is the gap that trade professionals often face when bridging hands-on expertise with modern marketing best practices. As Sarah points out, knowing your craft inside and out doesn’t automatically translate into knowing how to run meta ads, execute effective email campaigns, or navigate the ever-evolving digital landscape. She emphasizes the importance of targeting marketing efforts locally, since most trade businesses serve specific geographic areas where word-of-mouth and community relationships still reign supreme.Additionally, Sarah and Jim dive deep into how the trades differ from other industries, especially when it comes to urgency-based buying and the need for immediate solutions. They explore the pitfalls of trying to do it all yourself, warning against spreading your efforts too thin across every marketing channel. Instead, Sarah recommends focusing on one or two platforms that best reach your target audience.The episode also offers a reality check on trade show investments, the value of strategic planning, and actionable tips for smaller companies to compete with larger players. With humor and real-world anecdotes, Sarah wraps up by stressing that marketing is a long game built on relationships, consistency, and a willingness to stand out, even in unexpected ways. If you’re in the trades and ready to grow, this episode is a must-listen!Show Notes(00:00) Introduction(03:06) Marketing for Different Trades(07:49) Overextending in Marketing Efforts(10:05) Strategic Networking in the Tile Industry(13:01) Forming Real Connections at Trade Shows(22:30) Marketing Beyond Immediate Sales(25:21) Valuing Network Growth from Events(26:47) Targeted Pre-Show Planning Essentials(28:15) Closing ThoughtsLinksJim Robinson CGP Maintenance and Construction ServicesSarah WilliamsIDIQ

SummaryIn the latest episode of Service Evolution, host Jim Robinson dives into the evolving world of fire protection with JC Mosquera, President and CEO of National Fire Protection. This insightful conversation uncovers how cutting-edge technology and AI are poised to transform fire safety as we know it.JC, a seasoned expert with humble beginnings as a technician, shares how his hands-on experience shaped his customer-first approach. His company isn’t just focused on compliance; they’re at the forefront of innovation, working directly with the National Fire Protection Association (NFPA) to develop AI-driven solutions. Imagine a future where AI-powered cameras can detect smoke at the vapor stage, preventing disasters before sprinklers are even triggered. This isn’t science fiction; JC reveals his team is preparing to beta test these systems in retail environments later this year.Beyond the technology, the conversation highlights JC’s commitment to leadership and empowering others. He’s building more than just a business, and through franchising, JC is opening doors for aspiring entrepreneurs and providing career opportunities for retiring veterans. His approach is to lead with vision, focus on doing the right thing, and create real impact. If you’re in facility management, retail, or just fascinated by smart tech, this episode showcases how the future of fire protection is proactive, integrated, and people-focused. Listen now!Show Notes(00:00) Introduction(06:45) AI Firewatch Initiative(11:15) State Fire Code Adoption Variability(15:26) Leadership and Implementation Challenges(20:14) Growth Opportunities Amidst Contract Reevaluations(22:43) Franchise Expansion Aspirations(28:29) Building Compliance and Support Focus(29:31) Closing ThoughtsLinksJim Robinson CGP Maintenance and Construction ServicesJC MosqueraNational Fire Protection

SummaryIn part two of this episode of Service Evolution, Jim Robinson continues his deep-dive conversation with Nathan Whittacre, CEO of Stimulus Technologies. If you missed part one, it’s worth circling back! This follow-up builds on their discussion and delivers even more actionable insight for leaders trying to make sense of today’s rapidly changing tech landscape.Nathan and Jim tackle the common challenge of technology overwhelm. Many business owners chase the latest software or gadgets, only to find they don’t solve real problems. Nathan stresses the importance of starting with clear business objectives, then finding the right and necessary tech solutions that serve your goals. It’s about working smarter, not harder, and not letting flashy trends distract from core business needs.A major highlight of the episode is Nathan’s pragmatic approach to cybersecurity. He simplifies what can often feel like an overwhelming topic, explaining that most breaches start with compromised emails. As a result, businesses should prioritize email security to eliminate the bulk of threats and losses. Nathan also demystifies AI, highlighting its current uses and encouraging listeners to use AI tools where they make sense now.Most importantly, Nathan addresses the fear many leaders face—fear of change, of failure, and new technology. He reminds us that resilience, trusted advisors, and a willingness to “dance with fear” are key to moving forward and making tech work for your business. Tune in today!Show Notes(00:00) Introduction(04:08) Cybersecurity Threats in the Automotive Industry(06:23) Nathan’s Book: CEO’s Digital Survival Guide(10:19) AI-Enhanced Hiring and Software Solutions(14:44) How AI Streamlines Data Analysis(18:16) Redefining Industries Through Innovation(22:14) Embracing Resilience in Business Challenges(24:04) Confronting Fear with Technology(24:49) Closing ThoughtsLinksJim Robinson CGP Maintenance and Construction ServicesNathan WhittacreStimulus Technologies

SummaryIn this episode of Service Evolution, Jim Robinson is joined by Nathan Whittacre, CEO of Stimulus Technologies, to explore the journey of building a tech-driven company from the ground up, the evolving landscape of AI, and the importance of authentic leadership.Nathan shares how his passion for technology, ignited as a teenager, became the launching pad for Stimulus Technologies—now celebrating thirty years in business. He emphasizes the seismic shifts in how businesses use technology, recalling a time when email and internet access were rare in daily operations. Nathan’s story is a testament to adaptability and learning by doing; much of his business acumen, he admits, was acquired outside the classroom.Tech leadership, Nathan asserts, is about authenticity, continuous learning, and fostering a strong company culture. He candidly discusses pitfalls, like chasing every new opportunity at the expense of focus, and reveals that saying “no” can be as vital as innovation. AI, the current “white rabbit,” is another hot topic. Nathan advises businesses to seek real ROI from AI tools, avoiding distractions from their core goals. He also advocates for frameworks like EOS (Entrepreneurial Operating System) to keep teams aligned, engaged, and successful.Nathan’s approach revolves around driving growth through technology, focusing on people, and leading with a purpose. This episode is a treasure trove for anyone navigating the intersection of leadership, tech, and business growth!Show Notes(00:00) Introduction(05:31) Leadership Through Culture and Learning(08:11) Prioritizing Core Goals over Trends(12:27) Implementing the EOS Framework(14:23) Chasing Distractions over Focus(17:37) Aligning Team and Business Success(19:59) Money as the 10th Priority(23:29) Ensuring Longevity Through Leadership(31:05) Embracing Technology’s BenefitsLinksJim Robinson CGP Maintenance and Construction ServicesNathan WhittacreStimulus Technologies

SummaryIn this episode of Service Evolution, Jim Robinson sits down again with Matt Hackett, Director of Operations at CGP, to peel back the curtain on what it means to keep projects—and people—moving in the world of service and construction. This isn’t just about fixing problems; it’s about reassuring, communicating, and building trust with clients when they need it most.Matt brings his years of operations experience to the table, sharing how his team at CGP approaches the whirlwind of client pain points. From major plumbing disasters to everyday maintenance issues, his philosophy stays the same: meet clients where they’re at, validate their concerns, and over-communicate every step of the way. The result is clarity, confidence, and a feeling among clients that they’re truly being cared for.A highlight of the episode is the story of a monumental rescue at a prominent restaurant, where CGP turned around what was forecasted as a four-month shutdown to get the business back up in just seven weeks. Matt and Jim underscore the importance of upfront planning, detailed scheduling, and daily updates for projects both large and small. Their use of technology ensures clients can easily follow progress, stay updated, and, most importantly, feel supported.They wrap up by stressing that true operational excellence isn’t just about solving problems, it’s about saying “yes,” building relationships, and committing to loving service every single day. If you’re a service provider or a buyer, this episode is full of actionable insights to elevate your approach!Show Notes(00:00) Introduction(05:42) How CGP Is a Problem-Solving Partner(09:47) Upfront Communication in Construction Management(11:26) Guiding Long-Term Success(16:55) Effective Contractor Communication Strategies(20:40) Building Trust Through Reliable Solutions(23:19) Unconditional Love and Connection(28:31) Closing ThoughtsLinksJim Robinson CGP Maintenance and Construction ServicesMatthew Hackett

SummaryIn this episode of Service Evolution, Jim Robinson is joined by Debi Kensell from the Restaurant Facility Management Association (RFMA) to dive deep into the powerful spirit of giving embodied by the RFMA Gives initiative. Debi shares the heartfelt origins of RFMA Gives, spotlighting how the board’s vision in 2010 transformed a traditional member organization into a force for good—dedicated to leaving every host city better than they found it after each annual conference.Throughout the conversation, Debi and Jim recount moving stories from past projects, from supporting addiction recovery centers to uplifting organizations like soup kitchens and community-focused cafes. Debi emphasizes how the program has grown over seventeen years, not just enhancing facilities for those in need but also forging meaningful connections among volunteers, vendors, and restaurateurs. The conversation highlights how competitors within the industry set aside rivalry to work side by side, adding another dimension to the event’s spirit of collaboration and community.Listeners learn about the tangible impact volunteer efforts have, both on local organizations and on participants themselves, who often walk away deeply enriched. The episode also introduces exciting new developments, such as the donation of a dedicated trailer to streamline tools and resources for future projects, demonstrating the ongoing innovation and generosity within the RFMA network. This episode extends an open invitation to experience firsthand the rewards of community service through RFMA Gives!Show Notes(00:00) Introduction(04:46) RFMA's Impactful Conference Mission(08:20) RFMA Gives Team Building Event(12:12) Engaging Communities Through Storytelling(15:24) Soup Kitchen Transformation(18:53) Personal Connections Beyond Conferences(21:18) Volunteer Opportunities and Project Wishlist(23:55) Empowerment Through Mobile Service Trailer(26:45) Volunteering Impact in Denver(29:26) Closing ThoughtsLinksJim Robinson CGP Maintenance and Construction ServicesDebi KensellRestaurant Facility Management Association (RFMA)

SummaryIn this episode of Service Evolution, Jim Robinson sits down with Matt Hackett, Director of Operations at CGP, for an inspiring conversation on leadership, overcoming adversity, and the power of company culture to unlock potential.Matt’s journey is a testament to resilience—rising from teenage homelessness to leadership through a mindset that transforms challenges into opportunities. Throughout the discussion, Matt emphasizes the importance of surrounding yourself with supportive, growth-oriented people and constantly seeking new knowledge. This thirst for learning is matched by CGP’s ongoing investment in employee education, from leadership seminars to hands-on training.The episode explores CGP’s culture, focusing on its four Cs: commitment, courage, capability, and confidence. Employees are encouraged to make decisions, learn from mistakes, and grow together. This culture of autonomy and trust is not just rhetoric—it’s reflected in team promotions from within and mentorship at every level. Additionally, Matt and Jim also discuss how success is a byproduct of serving others, not just the end goal. By prioritizing the client and creating a supportive internal family, CGP sets team members up to thrive both professionally and personally.For anyone interested in actionable leadership advice and real-world examples of company values in action, this episode is packed with value bombs. Tune in to discover how the right mindset—and the right company culture—can make all the difference!Show Notes(00:00) Introduction(00:36) Turning Challenges into Opportunities(04:55) Building Leadership: The Four Cs(08:09) A Commitment to Team Growth(10:22) Enhancing Training: Customer-Centric Focus(13:37) How Serving with Abundance Leads to Success(20:34) Embracing Continuous, Uncomfortable Learning(24:16) "Piece of Cake” Mindset(25:06) Closing ThoughtsLinksJim Robinson CGP Maintenance and Construction ServicesMatthew Hackett

SummaryIn this episode of Service Evolution, Jim Robinson and Neil McQuiston discuss the significance of attending industry conferences, focusing on the benefits of networking, building relationships, and the importance of being present and engaged during these events. In today’s fast-paced business environment, industry conferences are more than just a line item on the calendar—they’re a powerful investment in growth, networking, and brand visibility. In this conversation, they share insights from recent conferences, emphasizing the need for clarity in communication, the value of follow-ups, and the importance of professionalism in appearance. The discussion also touches on the necessity of enjoying the experience and making the most of the opportunities presented at these gatherings.Drawing from their recent experiences at shows like SPECS and RIFMA, Jim and Neil highlight how every handshake, elevator pitch, and face-to-face meeting can help ignite new partnerships or strengthen existing ones. Trade shows open doors not just for immediate ROI, but for long-term connections—sometimes leading to lucrative projects months down the line. Their advice? Stay authentic, know your brand, and approach each conversation with purpose.Jim and Neil also remind listeners that while prepping for conferences, it’s crucial to put your best foot forward. Dress the part, but don’t lose your unique spark—whether you’re in dress shoes or a themed costume for a special event. Above all, remember to have fun. After all, the relationships you build and the experiences you collect at these events are what truly set your business apart!Show Notes(00:00) Maximizing Client Engagement at Conferences(03:30) Networking Opportunities at Business Events(06:36) Staying True to Your Brand(10:35) Seizing Conference Opportunities(13:49) Exploring Retail Construction and Facilities Conferences(17:42) How Uniqueness Wins Always(19:33) Having Fun in a High-Stress EnvironmentLinksJim Robinson CGP Maintenance and Construction ServicesNeil McQuiston

SummaryIn this episode of Service Evolution, the discussion centers around balancing innovation with tried-and-true business principles, particularly in an industry where the fundamentals—like construction and maintenance—remain largely unchanged, even as technology revolutionizes efficiency and project management. Jim shares how CGP utilizes cutting-edge scheduling and communication tools to streamline renovations and satisfy stringent client deadlines, illustrating the company’s commitment to leveraging new tech while honoring the craft’s core values.A significant portion of the conversation delves into the importance of client and employee feedback. Jim emphasizes the need for open, candid communication with clients, including regular quarterly business reviews, and how CGP uses the highest expectations from their toughest clients as a company-wide standard to ensure consistent excellence. He also discusses the value of being able to "fire" abusive clients, underscoring the company's confidence in its integrity and service.Collaboration over competition emerges as another theme, with Jim advocating for strong partnerships—both with clients and peer contractors—rather than an adversarial approach. He identifies common client-side mistakes, like slow communication, and suggests strategies for facility managers to nurture productive contractor relationships. Tune in today!Show Notes(00:00) Introduction(05:38) Strengthening Loyalty Through Partnerships(06:30) Employing a Consistent High-Standard Service Strategy(10:49) Overcoming Avoidance and Delayed Responses(14:00) Addressing Leadership and Professionalism Concerns(17:59) How Serving Other Benefits Everyone(21:04) Closing ThoughtsLinksJim Robinson CGP Maintenance and Construction ServicesBryan FittinGo Rogue Studio

SummaryIn this episode of Service Evolution, host Jim Robinson steps into the guest seat for a deep dive interview led by producer Bryan Fittin. With over forty years of experience in the construction and maintenance industry, Jim shares his remarkable journey from fixing lawnmowers as a kid to owning and leading CGP Maintenance and Construction Services. He reveals how a childhood vision of becoming a CEO set him on a path of entrepreneurship, eventually building a company renowned for its consistent client relationships, innovation, and strong core values.Jim discusses the early challenges, resourcefulness, and milestones that have shaped CGP, from starting with handwritten invoices and losing money in its first year to growing into a twenty-five-million dollar company. Throughout the conversation, Jim emphasizes the importance of meeting both the needs and wants of clients—going beyond simply fixing things to making clients look good and feel valued.Listeners get a behind-the-scenes look at the company’s culture, including its dedication to integrity, family-like treatment of employees, and a commitment to sustainability and innovation. Jim’s leadership philosophy focuses on differentiation through genuine care for both clients and employees, technological advancement, and always striving to be ahead of industry trends. This episode is a treasure trove of wisdom for business owners and aspiring leaders alike!Show Notes(00:00) Introduction(04:10) CGP’s Evolution Under Jim’s Leadership(08:02) Understanding Clients’ Needs and Wants(11:12) How CGP Pioneered Facility Maintenance(13:28) Cost-Effective Business with Educational Benefits(18:49) Future-Proofing Through Innovation(22:33) Sustainable Project Efficiency Strategies(24:27) Efficient and Eco-Friendly Vehicle ManagementLinksJim Robinson CGP Maintenance and Construction ServicesBryan FittinGo Rogue Studio