Summary

In this episode of Service Evolution, host Jim Robinson steps into the guest seat for a deep dive interview led by producer Bryan Fittin. With over forty years of experience in the construction and maintenance industry, Jim shares his remarkable journey from fixing lawnmowers as a kid to owning and leading CGP Maintenance and Construction Services. He reveals how a childhood vision of becoming a CEO set him on a path of entrepreneurship, eventually building a company renowned for its consistent client relationships, innovation, and strong core values.

Jim discusses the early challenges, resourcefulness, and milestones that have shaped CGP, from starting with handwritten invoices and losing money in its first year to growing into a twenty-five-million dollar company. Throughout the conversation, Jim emphasizes the importance of meeting both the needs and wants of clients—going beyond simply fixing things to making clients look good and feel valued.

Listeners get a behind-the-scenes look at the company’s culture, including its dedication to integrity, family-like treatment of employees, and a commitment to sustainability and innovation. Jim’s leadership philosophy focuses on differentiation through genuine care for both clients and employees, technological advancement, and always striving to be ahead of industry trends. This episode is a treasure trove of wisdom for business owners and aspiring leaders alike!

Show Notes

(00:00 ) Introduction

(04:10 ) CGP’s Evolution Under Jim’s Leadership

(08:02 ) Understanding Clients’ Needs and Wants

(11:12 ) How CGP Pioneered Facility Maintenance

(13:28 ) Cost-Effective Business with Educational Benefits

(18:49 ) Future-Proofing Through Innovation

(22:33 ) Sustainable Project Efficiency Strategies

(24:27 ) Efficient and Eco-Friendly Vehicle Management

Links

Jim Robinson 

CGP Maintenance and Construction Services

Bryan Fittin

Go Rogue Studio