Claim OwnershipITIL in the Trenches Podcast Series
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© Interface Technical Training
Description
Quick and efficient audio tips, tricks, solutions and stories from Mark Thomas, ITIL instructor at Interface Technical Training with over 20 years of professional experience, spanning leadership roles from Datacenter CIO to Management and IT Consultant.
7 Episodes
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Risk management
The really right way to close a problem ticket
Release management vs. Deploy management
Incidents and requests...Not the same!
New features in the latest ITIL 4 release
The four dimensions of ITIL 4
In this episode, Mark Thomas describes how problem tickets can be treated as projects in ITIL!
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