01: Can problem tickets be projects in ITIL?

Update: 2020-01-14

Description

In this episode, Mark Thomas describes how problem tickets can be treated as projects in ITIL!

Comments

In Channel

07: Risk management

2020-01-1408:35

06: The really right way to close a problem ticket

2020-01-1404:24

05: Release management vs. Deploy management

2020-01-1402:54

04: Incidents and requests...Not the same!

2020-01-1403:04