Travel Market Life

Ryan Haynes and Samantha Marsh look at current trends, the rise of hyper-localisation and what businesses can do to ensure they remain afloat.The start of 2021 has been an interesting time for the travel industry.  While some companies, such as big international tour operators, are reporting losses, down turns and a struggle to drive new bookings for 2021; UK hotels, self-catering companies and holiday parks are experiencing the opposite - in that business for them is booming!We look at the data coming from Google and Airbnb and what these means for the industry for 2021. Read the source stories and a summary  on our blogListen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

Ryan Haynes and Samantha Marsh explore the numbers of the great staycation booking surge and what this means for travel, and a look at the impacts of going dark on social.As the governments continue to warn travellers and travel companies over the need to be cautious in the approach to reopening, we look at what the booking numbers represent and how to be part of dialogue now for success when reopening.We look at the techniques to keep your business alive while you remain shut. Read the source stories and a summary  on our blogListen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

In this episode we speak with Michael Reynolds, a revenue and hotel tech consultant with Maximise Revenue who has worked with chains including Village hotels, easy hotels PLC as well as independent properties. For Michael it’s about moving away from legacy systems to maximise revenue, optimise system performance and processes and enable hotels to be more savvy. As part of his Procurement research, Michael said “following experience and having to research new systems in the past, I knew the main players but wanted to look at up and coming providers to see the opportunities. It was a tick box exercise, with one main criteria being an Open API, to continue linking more and more to it. We quickly discarded a few PMS for this reason. Then a quick demo, to see how easy it is to use and how quick to onboard. It was done during lockdown, so was a very lastminute idea and we knew we had to turn it around asap. In 6 weeks of lockdown we did this all remotely and completed the installation.” Read the full article: https://www.travelmarket.life/post/hoteliers-voice-michael-reynolds-maximise-revenue-changing-pms-in-7-daysListen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

Joe Setchell the Group Marketing Manager at A Curious Group of Hotels talks about new tech being implemented at the four properties in the portfolio: Canal House (Amsterdam), L’Hotel (Paris), Portobello Hotel (London), Cowley Manor (Cotswolds).We discuss the use of a guest app and how they have used it to digitalise services whilst also integrating Benbria Loop within the app, which enables guests to request a wide range of services with a click including F&B, housekeeping, luggage assistance, hotel transfer etc. For A Curious Group of Hotels, they recognised the need to digitalise the customer, from ordering to check-ins. As part of the tech change, Joe turned to Criton – however his key concern was “how do we achieve what we want to while preserving our boutique feel…Everyone has a smart phone, so it gave importance of developing the app. By digitalising everything we have the power of using a central system to update a lot of information for guests and add additional services”Read the full article: https://www.travelmarket.life/post/hotelier-s-voice-joe-setchell-a-curious-group-of-hotels-digitalise-hotel-services-and-operationsListen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

In this episode we speak with Director of Sales & Marketing, Jayson Heron-Smith, at Cordis Hotels Auckland New Zealand part of Langham Hospitality which has had a big technology focus this year. Jayson talks us through the focus they’ve had on the tech stack and why they’ve made such grand investments for the future of the property. Included in the list is Data Protection, upgrades and system changes to F&B reservations systems, a new unified guest platform including marketing databases, an online gifting platform plus a new sales & catering (Delphi) platform, as well as new data tools from the likes of Travelclick, STR & OTA insight to access additional insights. Jayson looks after the 400-room Cordis which is in the process of expanding to 640 rooms with additional function space, and is the biggest hotel in New Zealand. A high priority in the global environment, Cordis is taking guest data and privacy seriously, especially since it is a luxury hotel chain and with the expectation on them that they will protect people’s information.  Read the full article: https://www.travelmarket.life/post/hotelier-s-voice-jayson-heron-smith-cordis-hotel-nz-and-a-unified-guest-platform Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

Speaking to Managing Director Iain Jurgensen of Portavadie which received £35m investment to become an inclusive resort, it hosts 400 staying guests across its campsite, marina, hotel and serviced apartments. We learn how tech is an incredibly important part of the resorts wider strategy, inspired by Disney as they roll out contactless payment and high quality internet throughout, paying close attention to integrations and interfaces, and why they need to look at the overall guest experience before putting time into development. Read the full article: https://www.travelmarket.life/post/hoteliers-voice-ian-jurgensen-at-portavadie-and-the-guest-experience-inspired-by-disney-1Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

In this episode we speak to the chief commercial officer for Turtle Bay Resort, Robert Marusi, previously of Hamilton Beach Resort a Fairmount Hotel Bermuda, 5star Pelican Hill Resort – he now looks after the 400 room Turtle Bay Resort on 1300 acres of land with a organic sustainable farm, spa, golf courses, and beaches. Robert has taken Turtle Bay Report and like the previous resorts taking it on a fast-paced journey to digitalisation moving its PMS to  Opera Cloud, replacing the sales and catering platform, while implementing Amadeus Advanced, Salesforce Cloud. For Robert it’s all about customer acquisition and the need to look at metric differently.  Read the full article: https://www.travelmarket.life/post/hotelier-s-voice-robert-marusi-turtle-bay-resort-improving-fortunes-with-business-intelligenceListen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

In this episode we speak with Thibault Catala of Catala Consulting, a revenue manager by trade with a background at IHG and Four Seasons, he talks us through his approach to developing the revenue management strategy starting with the tech stack.  We talk about his choice of systems, and what he did at The Eccleston Square Hotel London , London. “Tech is one of the key elements in the hotel structure and if it’s done correctly they can improve productivity, gain stronger revenue and develop market share,” says Thibault.  Thibault first begins with an audit and review of the existing tech stack to ensure they are fully optimised. There are three key pillars for the hotel, according to Thibault. Property Management System (PMS) which he uses Apaelo and Mews, Revenue Management System (RMS) for which he uses Atomize, Pace, Duetto, or IDEAs, and channel manager.  We discuss how they come to procurement decisions; “No one solution fits all, it all depends on needs and requirements. It depends on the hotel type, they don’t have same budget, requirements and needs, however it’s a main shift for hotels to leave legacy, and chance to try different approaches with cloud-based systems.” Read full article: https://www.travelmarket.life/post/hotelier-s-voice-thibault-catala-the-revenue-management-tech-stackListen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

In this episode we speak with Nadine Boettcher, Senior Product Manager at OTA Insight as we discuss the data points for price decision making at a time when historical data points don't give the insight needed to optimise market position and competitiveness.We look at the data sources to be considering, and how to bring the team together to react to market changes, and what this means to the revenue management role in hotels. Check out our webinar #hoteltechclinic The value of data in unprecedented times, where Nadine gives her views with 4 other data specialists.Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

In this episode we discuss the move to conversational marketing and how the industry can adapt to new consumer engagement trends by utilising messaging and social media apps as part of the booking journey. Rodrigo Texeira, CEO of AskSuite, gives us the insight of the role of an intelligent reservation agent chatbot to secure and process bookings and capture every interest. In this conversation we talk about the initial customer journey and why automation is so important today, and understand and expected from travellers. Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

We speak data, what is the role of customer and visitor data in traveller marketing. From the perspective of hotels, we look at the role of the CRM in the hotel tech ecosystem, how you use the CRM and why it i important. In conversation with Tanya Stallard, New business director of UK&I at SHR, we look at how the traveller buyer journey is changing, what data is needed to make a good start. What is the impact of GDPR, particularly around Covid-19 and when to outsource.Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

As the adoption of contactless technologies continue at great strides and given a huge boost by covid-19, we talk to Girish Prabhu founder of Instio about contactless operations in a hotel environment. We explore the role of mobile technologies and outdated management processes and how hoteliers can prepare their team for greater efficiencies.Check out more episodes on travelmarket.lifeWe thank Danosongs for the musicListen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

We speak to Brendan May the founder behind HotelResBot's HERA as he explains how robotic process automation and machine learning is bringing greater efficiencies while relinquishing staff of the burden of repetitive manual data processes.Discover how machine learning is already having an impact and why it's important to look at those repetitive laborious processes first.Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

Looking into the underlaying tech of the hotel, we discuss changing the property management system, PMS - effectively the heart of the hotel - and the opportunities and challenges of moving from legacy systems to the cloud. Speaking with Alan O'Riordan of apaleo we explore the journey to change and why it's essential for hotels looking for greater agility and efficiency in operation. Check out more episodes on travelmarket.lifeWe thank Danosongs for the musicListen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

Following the #hoteltechclinic, we speak to Stephen Burke, SVP Travel and Hospitality and co-founder for Sciant which sponsored the event. In this episode we look at the role of integrations in the hotel tech ecosystem and why open APIs is more than just a fad but an implicit part of the industry. We explore the different types of integrations and interfaces and how this makes data that much more valuable if done right.Check out more episodes on travelmarket.lifeWe thank Danosongs for the musicListen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

Exploring new revenue streams for hotels and how to connect with guests on a deeper level in the guest journey from booking to in-stay. We speak with co-founder of Oaky, Erik Tengen on the important role upselling has in providing additional product and services while improving revenue per guest in hotels.Check out more episodes on travelmarket.lifeWe thank Danosongs for the musicListen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

We speak to co-founder and CEO of Maidbot, Micah Estis Green about the role of robots working alongside housekeeping and cleaners in hotels to meet new cleaning standards while bringing greater efficiencies. In this episode we discuss the opportunity of using robots and their role in monitoring building performance though intelligent sensors and detectors in IoT devices. Check out more episodes on travelmarket.lifeWe thank Danosongs for the musicListen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

We discuss the must-have cost-effective tech solutions to drive post crisis recovery for hotels, Interactive session with Q&A.Inspired by a HospitalityNet article looking at the technologies hoteliers should focus their attention to drive the recovery in a much leaner, efficient and productive way. The 5 key areas we cover:• Robotic Process Automation (RPA)• Guest Messaging & Staff Collaboration Tools• Contactless Payment and Access Control Apps• Robots• Cloud InfrastructureSponsored by SciantFeaturing:• Alan O’Riordan (Apaleo)• Erik Tengen (Oaky)• Michael O’Connell (Clear Chain Travel)• Micah Estis Green (Maidbot)• Girish Prabhu (Instio)Event organiser: Michael McCartanListen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

We speak to founder and CEO of Clear Chain Travel, Michael O'Connell about the emerging need of blockchain to handle payments across the travel sector, and the role of robotic process automation to drive efficiencies and cost-cutting initiatives.Find out how blockchain and smart contracts can be applied to the travel industry and how travel providers can work together to create robust payment processes. We also look at bringing paper pushing to end with RPACheck out more episodes on travelmarket.lifeWe thank Danosngs for the musicListen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

In a recent HospitalityNet article several hotel tech experts gave their opinions on where hoteliers should focus their attention to drive the recovery post crisis, enabling hotels to perform in a much leaner, efficient and productive way.Broadly speaking, hoteliers are being told to focus on the following areas:·       Robotic Process Automation (RPA)·       Guest Messaging & Staff Collaboration Tools·       Contactless Payment and Access Control Apps·       Robots·       Cloud InfrastructureWhilst these experts’ advice is solid, hotels are still struggling to navigate the maze of solutions on offer and define a clear path to success. Practical advice and guidance is needed - so we have cherry picked some of the best solutions on the market from each of the identified categories and invited senior leaders from these companies to respond to your questions in an interactive online forum. This is an interactive Q&A Webinar on June 11 hosted by HaynesMarcomsSpeakers:Alan O’Riodan (Apaleo)Erik Tengen (Oaky)Michael O’Connell (Clear Chain Travel)Micah Estis Green (Maidbot)Girish Prabhu (Instio)For more details of the event, head to eventbrite and search for hoteltechclinicListen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/