Home Care Strategy Lab

Live @ HCAOA—20-minute conversation with Clayton Foutch, CEO of Home Matters CaregivingClayton Foutch on LinkedInHome Matters CaregivingHome Matters started as a family business in 2007, franchised in 2020, and now has 39 locations nationwide.Built on a nurse-guided, innovation-focused model shaped by Clayton’s engineering background.Traditional care mainly serves the top 5% who can afford $10–30K/month, leaving a huge access and labor gap.The team has reviewed ~40 emerging technologies and formally tested several to close these gaps.Passive tech matters most—anything clients must wear, charge, or interact with quickly fails.Sensi leads in audio-based passive monitoring, but roughly 25% of clients still resist it.Operators must shift from reactive to proactive care models using tech to prevent incidents.Agencies can partner with discharge planners by offering tech-forward solutions for families who can’t afford full-time care, proving value through metrics like readmissions.Sponsors:Baba (callbaba.com): AI phone-based co-pilot for seniors to prevent loneliness, create support, and connect them with professionals Paradigm (paradigmseniors.com): Credentialing, billing automation, and revenue cycle management for VA and Medicaid paymentsHomeSight (vantiva.com/homesight): TV-based wellness hub for blended care—video visits, health monitoring, and daily reminders for the family and care team

Live @ HCAOA—20-minute conversation with Michelle Cone, SVP of Industry Engagement at HomeWell Franchising, Inc.Michelle Cone on LinkedInHomeWell Franchising The investment that’s paid off in home care: 1) learning to lead with patience and 2) learning to play the long gameLeading with patience:Don’t scrap ideas or initiatives after a matter of weeks, give important things more timeMeasure everything and make decisions off of quantity and quality Find mentors who embody patience and shadow themHome care is reactive and we want to solve problems quickly, but give yourself time and space to think, reflect, and process issues accordingly Systematize ‘how you process’ as a leader, so you can improve over timePlaying the long game:In sales: building relationships, processes, and trust that lastsIn operations: short term goals, long term initiatives, and both require clear expectations and a plan of executionPut in place: monthly, quarterly, annual, and 5-year goalsMichelle’s personal mission: educating anyone and everyone on the impact and benefit of home careThe time is now for home care—we’ve put in the work, time to double down on what’s working.Keeping an eye on CMS Guide Program in 2026. Partnered with PocketRN with a focus on reducing hospital readmissions.The 3-legged stool: non-medical, skilled, hospice > personal care pulling apart from companionship, palliative care taking on a bigger role > the nature and structure of home care is shifting Sponsors:Baba (callbaba.com): AI phone-based co-pilot for seniors to prevent loneliness, create support, and connect them with professionals Paradigm (paradigmseniors.com): Credentialing, billing automation, and revenue cycle management for VA and Medicaid paymentsHomeSight (vantiva.com/homesight): TV-based wellness hub for blended care—video visits, health monitoring, and daily reminders for the family and care team

Live at HCAOA—30-minute conversation with Stephen Tweed, Founder/CEO of Leading Home CareHighlightsStephen Tweed on LinkedInleadinghomecare.comHome Care CEO ForumThe big metric: Hours per week = the currency of home careLesson common but more important: Hours per client per week = the health of the businessIt indicates:Where clients are coming fromWhich referrals give the longest hour clients Which referrals and clients have the longest length of stay and LTVHours per client per week + length of stay = $ value of the clientNext comes: Hours per caregiver per week3 types of caregivers: professional caregivers (40-60/hrs a week), half-time professional caregivers (20-30 hours a week), part-time intermittent caregivers (come and go) 4 levels of your ‘data stream’Level 1: raw dataLevel 2: information Level 3: knowledge Level 4: wisdom Clients and families want 2 things: reliability and continuityClients go through ‘5 phases of flow’: Phase 1: attractionPhase 2: conversionPhase 3: staffingPhase 4: caregiving Phase 5: collections 2026 Future of Home Care StudySystem = process + peopleIf you do a task weekly in your business, you need to systematize it. Applying AI: the task, the internal systems, and the competitive ecosystem (differentiation) 

#38 Most home care agencies talk about “differentiation,” but the Supported Living Group in Connecticut is actually doing it. In this episode, Executive Director Jamie Arber breaks down how his team built a high-acuity, high-retention brain-injury program anchored by Medicaid waivers (ABI), brick-and-mortar program sites, creative arts and vocational services, and an in-house clinical team. He explains the financial model (including $60K–$350K waiver budgets), how programs extend client lifetime value, and why specialization protects margins. Jamie also shares what Medicaid waiver work really requires—operational sophistication, rapid responsiveness, the ability to bolt on profitable private-pay and workers’ comp layers and more.  Sponsors:Acrisure / midwest.acrisure.com/home-careSmartAutomations.Care 

Live at HCAOA—15 minute conversation with Jenny Cambra, CEO of Senior Helpers HonoluluHighlights:Jenny’s hospitality background and personal family experience with dementia care led her into home care.She sees strong overlap between hospitality and home care—both people-centered service industries.She went to nursing school to better understand and support her caregivers.Early growth came quickly: a referral on day two and she hired 12 caregivers ahead of demand.Her philosophy: don’t overthink it—listen to what families say they need.Hawaii’s high cost of care requires transparency; she openly explains why they aren’t the cheapest.Their pricing reflects strong caregiver investment: fair wages, 401(k), recognition, training, and a real career path.They emphasize that the agency carries the liability—something families often don’t see.Goal: keep clients safe at home with the right tools, hours, and support.They now recommend an 8-hour/week minimum and do 90-day reassessments to track changes in condition.Close collaboration with DME companies helps maintain safety in the home.Aiming for CHAP certification in 2026 to validate their patient-centered standards.jcambra@seniorhelpers.com Sponsors:Baba (callbaba.com): AI phone-based co-pilot for seniors to prevent loneliness, create support, and connect them with professionals Paradigm (paradigmseniors.com): Credentialing, billing automation, and revenue cycle management for VA and Medicaid paymentsHomeSight (vantiva.com/homesight): TV-based wellness hub for blended care—video visits, health monitoring, and daily reminders for the family and care team

Live at HCAOA—45 minute conversation with Carmen Perry, the VP of Provider Engagement @ ParadigmHighlights:Carmen started in skilled nursing, where she saw how many seniors wanted to stay home but couldn’t afford care—driving her to learn funding options like Aid & Attendance.Veterans often distrust the VA due to past inconsistencies; bringing in TriWest and Optum improved operations and triggered an influx of providers.Many markets are now oversaturated, but veterans still have choice—agencies can find and enroll veterans directly, even in “closed” states like CA and TX where rural gaps still exist.Biggest myth: getting credentialed brings instant referrals. Reality: you earn growth through excellent care and strong relationships with case managers.Success depends on communication, advocacy, and becoming the local expert—engage with VFW posts, American Legion, and Wounded Warrior groups.Credentialing varies widely by state and timeline; you need proper licensing, NPI, compliance, and patience.First referrals are high-stakes: follow VA rules (no OT, no holiday pay, correct billing cycles) to avoid risking credentialing.Nationwide, VA hours and authorizations are tightening; incomplete caregiver notes can result in lost hours because case managers lack context.Providers must tell the full story in documentation and prepare for stricter screening and re-credentialing processes that are popping up at more and more VA offices. Paradigmseniors.com / vault.paradigmseniors.com National Aging in Place Council: https://ageinplace.org/ Sponsors:Baba (callbaba.com): AI phone-based co-pilot for seniors to prevent loneliness, create support, and connect them with professionals Paradigm (paradigmseniors.com): Credentialing, billing automation, and revenue cycle management for VA and Medicaid paymentsHomeSight (vantiva.com/homesight): TV-based wellness hub for blended care—video visits, health monitoring, and daily reminders for the family and care team

#37 42% of Direct Care Workers rely on public health coverage and on average only 32% of agencies doing $1.6-4.9M in annual revenue are offering major medical. Joseph Kitonga, CEO of Vitable, breaks down what small, medium, and large agencies need to know about ACA compliance, nuances for part-time and FTEs, major medical plan options, and other advice and warnings when it comes to offer major medical. (See the chapter highlights below to skip to the content relevant to your size.) Joseph Kitonga on LinkedInJoseph@vitablehealth.com Vitablehealth.comPHI: Direct Care Workers in the USActivated Insights Benchmarking—pg. 83Chapters:00:00 Introduction to Home Care and Health Insurance06:09 Joseph's Journey and Founding Vitable Health15:23 Common Misunderstandings in Health Insurance for Home Care20:50 Exploring Health Insurance Options for Home Care Agencies27:41 Understanding ACA Compliance and Employee Classification30:40 Strategies for Small Home Care Agencies38:51 Navigating Compliance for Mid-Sized Agencies44:58 Benefits and Challenges for Large Home Care Companies50:36 Preparing for Future Changes in Medicaid and Employee Needs Sponsors:SmartAutomations.Care 24/7 Solutions 247solutions.co

Live at HCAOA—20 minute conversation with Chaim Gewirtzman, CEO @ NCE Home CareHighlights: 00:00 Introduction to His Home Care Journey03:42 Relating to Caregivers: His Nursing Perspective06:42 Innovative Recruitment Strategies09:35 The Importance of Online Presence12:35 Social Media Investment and Strategy15:38 Employee Referral Programs with Personal Touch18:49 Valuing Caregivers Goes Beyond Monetary IncentivesSponsors:Baba (callbaba.com): AI phone-based co-pilot for seniors to prevent loneliness, create support, and connect them with professionals Paradigm (paradigmseniors.com): Credentialing, billing automation, and revenue cycle management for VA and Medicaid paymentsHomeSight (vantiva.com/homesight): TV-based wellness hub for blended care—video visits, health monitoring, and daily reminders for the family and care team

Live from HCAOA—45 minute conversation with Connor Sweeney, Co-Founder at CallBaba.Com Highlights: His grandma’s stroke pulled him into caregiving with his mom and grandfather.He cloned her voice to create AI speech-therapy agents tailored to her needs.Fascinating stat: dementia rates are higher among people who are deaf.Baba is an AI companion for questions, prayer, conversation, emotional support, and care advocacy.Seniors and families can connect through Baba to a network of doctors, nurses, and doulas.Works on any phone—even landlines.A personalized “friend” that listens, remembers, and adapts.Common use cases: prayer, conversational role-play, Q&A, nudges, reminders.Care teams can get alerts when health concerns show up in conversations.Try it: text hi to 833-355-2676.Advocacy services are Medicare-covered for many conditions.Key partners include MIT economist Jonathan Gruber and Johns Hopkins physician Peter Abadir.Ongoing study tracking loneliness, anxiety, cortisol levels, and emergency call trends.Home care agencies are a key distribution path to get Baba into clients’ homes.35:38 Personal stories of reduced loneliness and meaningful emotional support.Organizational outcomes: lower loneliness, better retention, fewer readmissions.For Medicare-eligible seniors: access to a full-time advocate and 24/7 customizable support—lightening caregiver load.Contact: connor@callbaba.com or callbaba.com.Sponsors:Baba (callbaba.com): AI phone-based co-pilot for seniors to prevent loneliness, create support, and connect them with professionals Paradigm (paradigmseniors.com): Credentialing, billing automation, and revenue cycle management for VA and Medicaid paymentsHomeSight (vantiva.com/homesight): TV-based wellness hub for blended care—video visits, health monitoring, and daily reminders for the family and care team

Live from HCAOA—15 minute conversation with Jennifer Axelrod, with A Place at HomeHighlights:Jennifer brings 3 years in home care and 15 years in franchising.She began as a franchise business coach at A Place at Home and now leads partnerships and national accounts.Home care is personal—her grandmother’s difficult Alzheimer’s journey shaped her “why.”Build a culture of recognition from day one, every day.Caregivers enter the field with purpose; they stay when they feel valued and supported.Tailor the interview and onboarding process to meet caregivers where they are.Learn their goals and create personalized career paths.Know caregivers personally and professionally; support whole-person wellbeing.As you scale, leverage tech to standardize training, recognition, check-ins, and feedback.Daily operations often push recognition aside—don't let it slip.Many agencies lack feedback loops to truly understand caregiver needs.Treat retention and recognition as a core operational pillar and document your process.Contact: jenniferaxelrod@aplaceathome.com.Sponsors:Baba (callbaba.com): AI phone-based co-pilot for seniors to prevent loneliness, create support, and connect them with professionals Paradigm (paradigmseniors.com): Credentialing, billing automation, and revenue cycle management for VA and Medicaid paymentsHomeSight (vantiva.com/homesight): TV-based wellness hub for blended care—video visits, health monitoring, and daily reminders for the family and care team

#36 Too many home care leaders struggle to offer wages and benefits that truly support and retain their care staff. In this episode, Gabby Hoing, CEO of Kore Cares in South Dakota, breaks down her detailed wage, bonus, and benefits programs and explains why they work. She also shares how her office team conducts quarterly check-ins with every caregiver to gather feedback, understand their needs, and ensure meaningful support. It’s a highly informative and also inspiring conversation with a leader who started as a CNA and is now committed to elevating and supporting the people who care for our aging population.Gabby Hoing on LinkedInKore CaresWage & Bonus PDF Download Sponsors:Helper Heroes / helperheroes.com 24/7 Solutions / 247solutions.co

Live from HCAOA—20 minute conversation with Matt Ericksen, VP of Sales at Griswold Home Care Corporate Office in Blue Bell, PA. Highlights:He’s been in home care for 13, at Griswold for 5 yearsGriswold is 40 years in, founded by Jean Griswold, 230 locations in 32 statesHe got a history degree, but his wife urged him into health care scheduling, the rest is historyHome care has been his intersection for purpose, creativity, and coaching We have to do away with transactional caregiving, transactional schedulingWe have to pivot to solutions-based services and position it as such to familiesThe transition includes hourly care + remote monitoring to familiarize families with alternative, solutions-based services13:40 - Example: Parkinson’s CareA Parkinson's patient who avoids a serious fall or aspiration event might prevent 2-3 additional hospitalizations over the next 18 months.The ROI: One prevented hospitalization often cascades into preventing 2-4 more. That's $40,000-$140,000 in cumulative savings. That's when affordability flips from cost-center to investment.We have to communicate the story the numbers tell in a human-centered way that clients and families understandAgencies that are succeeding are nimble, adaptable, and solutions-focusedSponsors:Baba (callbaba.com): AI phone-based co-pilot for seniors to prevent loneliness, create support, and connect them with professionals Paradigm (paradigmseniors.com): Credentialing, billing automation, and revenue cycle management for VA and Medicaid paymentsHomeSight (vantiva.com/homesight): TV-based wellness hub for blended care—video visits, health monitoring, and daily reminders for the family and care team

LIVE from HCAOA—45 minute conversation with Janice Rehkopf, Director of Client Services at Comfort Keepers in Traverse City, MI.Highlights:People are talking about aging soonerEvery family, every client, every caregiver has a unique set of needsPeople want solutions-based care, not just more hoursMany seniors don’t need a caregiver right away, some times technology or a supplemental solution can come first99% of homes have TVs in them 7/10 homes already have cameras in themThe HomeSight Wellness Hub connects to the TV, has 2-way communication, a privacy shutter, and loads of applications and tools to manage medication reminders, family video calls, caregiver training, office communication, personalized calendars and  more23:14 - Primary Use Case: Wellness Calls34:12 - HomeSight is saving client's livesThey created a blended care model which includes multiple solutions to meet the clients needs: i.e. nutritional support, meals, emergency response pendents, hourly care, the wellness hub, etc. Learn more about HomeSight or get in touch with Janice directly: janicerehkopf@comfortkeepersnwmi.com Sponsors:Baba (callbaba.com): AI phone-based co-pilot for seniors to prevent loneliness, create support, and connect them with professionals Paradigm (paradigmseniors.com): Credentialing, billing automation, and revenue cycle management for VA and Medicaid paymentsHomeSight (vantiva.com/homesight): TV-based wellness hub for blended care—video visits, health monitoring, and daily reminders for the family and care team

LIVE from HCAOA—15 minute conversation with Carl Bossung, Co-Founder of Senior1Care in Indiana.Highlights:20 year family owned business, 6 offices, 600 employeesFormer leader in a CPA firm, grew it from 20 people to 6,000Got into home care for care for his mom and anticipating the demand of the baby boomer generationThe bought a CNA school, because whoever gets the best employees in a service business winsThe CNA school was winding down, they were already hiring out of the school, so they decided to buy it, 11 years agoTo date, since they took it over, they’ve trained 5,000 CNAs and hire about 15% of themThey’ve never made money on the school, but the small loss, is worth sourcing the talent The other 85% are going out and getting jobs, and it’s a great way to give back to the communityThe school has a 99% pass rateSenior1 sources many high school and college students out of the school, only challenge is many want fixed hour work weeksThere are 72 procedures for CNAs to learn, in the school they learn it in one weekThe investment hasn’t paid off, but it’s their recruiting engineThey’ll offer caregivers the option to get their CNA paid for if they work consistently, with no call-offs, for 3-6 monthsSponsors:Baba (callbaba.com): AI phone-based co-pilot for seniors to prevent loneliness, create support, and connect them with professionals Paradigm (paradigmseniors.com): Credentialing, billing automation, and revenue cycle management for VA and Medicaid paymentsHomeSight (vantiva.com/homesight): TV-based wellness hub for blended care—video visits, health monitoring, and daily reminders for the family and care team

#35 Technology is ending the era of dual-entry between phone calls and scheduling platforms in home care. Spencer joined the family-owned home care business three years ago and identified a handful of manual processes that needed attention immediately. Fast forward, he’s built a tool called SmartAutomations.Care that connects the phone system to your scheduling software and automates the documentation and communication of every single call that comes into the office so that nothing gets missed. He explains the workflows, the data that’s captured, success stories, and the results. This is the future of home care—removing dual entry, increasing efficiency, making office members 2-4x more efficient, and elevating the quality of care. Spencer Roth on LinkedInSpencer@smartautomations.careSmartAutomations.CareCypress Home Care SolutionsAirCall.io Sponsors:Acrisure midwest.acrisure.com/home-care24/7 Solutions 247solutions.co

#34 People don’t care how much you know until they know how much you care. Jane Francis, EVP of Business Development at Senior1Care in Indiana, is newer to home care, but she brings deep experience in nursing, sales, leadership development, and scaling businesses. She took over a newly acquired, underperforming Medicaid office and transformed it into a 75% private pay operation, achieving 100% year-over-year growth. Along the way, she rebuilt the culture, redesigned processes with people at the center, and is now applying these strategies across six offices. Jane shares her process, the people who inspired her, and the decisions behind Senior1Care’s cultural turnaround, despite being an established successful company.Jane Francis on LinkedInSenior1Care Books: Leadership: Rocketfuel by Gino Wickman  Leadership: Mindset by Carol Dweck Sales: Sales Simplified by Mark Weinberg Marketing: Blue Ocean Strategy by W. Chan KimCulture: Culture Code by Daniel CoyleAging: Forever Young by Mark HymanChapters:00:00 Introduction to Jane Francis and Senior One Care01:51 Lessons Learned from a Diverse Career12:53 Joining Senior One Care: A New Chapter13:47 First 90 Days: Building Relationships and Trust18:32 Shifting the Business Model: From Medicaid to Private Pay22:49 Leadership and Culture: The Secret Sauce29:44 Operational Improvements: Structuring the Intake Call35:18 Re-structuring Office Roles and Responsibilities 40:57 Re-building a Strong Leadership Structure45:34 Focusing on People for Profits52:25 Creating a Growth Mindset Culture56:43 Navigating Change in Established Companies01:00:59 Innovating Home Care for Longevity01:03:20 Future Trends: Holistic Aging  Episode brought to you by:SmartAutomations.Care smartautomations.careHelper Heroes helperheroes.com

#33 Becky Reel is the former CEO of North America’s #1 home care agency and in this episode we unpack six of the most common growth challenges home care owners face—and how to overcome them. We talk through the pushing through revenue plateaus, the caregiver exodus, the burned-out founder, the corporate competition crisis, the success trap of growing too fast, and the work-life collision that happens when your agency becomes your identity. Becky shares real stories from her first hand-experience and  practical systems she’s used to help owners regain time, rebuild culture, and grow sustainably. Becky Reel on LinkedInreelhomecareconsulting.com Chapters:00:00 Introduction01:37 Becky's Journey in Home Care04:04 The Startup Phase of Home Care Agencies08:03 Addressing the Caregiver Exodus29:38 Overcoming Revenue Plateaus37:28 Balancing Quantitative and Qualitative KPIs40:36 Navigating Corporate Competition in Home Care52:36 The Success Trap: Growing Too Fast01:02:18 Work-Life Collision: Finding Your Identity Beyond the Agency Episode brought to you by SmartAutomations.Care (www.smartautomations.care)It's a seamless software that captures everything from phone calls to in-person visits and logs it directly into your scheduling software. No extra steps. No missed details.

#32 Eric Reinarman, VP of Government Relations at HCAOA, covers the most pressing policies being talked about on Capitol Hill. From immigration reform and workforce shortages to affordability of care and the controversial 80/20 Medicaid rule, he breaks down what’s happening in Washington and how it could reshape the industry. We also talk about the power of advocacy, why storytelling moves policy forward, and how every provider—big or small—can make their voice heard. Plus, he covers a major win with the Elizabeth Dole Home Care Act and shares practical ways to stay informed and involved at the state and federal level.Eric Reinarman on LinkedIneric@hcaoa.orgHCAOA Issues and PoliciesHCAOA State ChaptersState & Federal Legislative and Regulatory TrackerChapters:00:00 Introduction to Home Care Advocacy03:04 The Immigration Challenge in Home Care06:10 Advocacy and Legislative Efforts08:58 The Importance of Storytelling in Immigration11:58 The Affordability of Home Care17:03 Innovative Solutions for Affordability23:43 Current Legislative Landscape on Non-Competes29:41 Understanding Non-Compete Agreements in Home Care34:11 The Controversy of the 80-20 Rule39:39 Preparing for Potential Changes in Medicaid Regulations50:53 The Impact of the Elizabeth Dole Home Care Act01:00:07 The Value of Advocacy and Association Membership This episode is brought to you by 24/7 Solutions (www.247solutions.co)What do they do:Consulting—1:1 tailored consulting from an expert team who's been in your shoesTraining—monthly training for your team on leadership, ownership and operationsPowerhouse Peers—accountability for staff with weekly KPI check-ins, expert coaching, peer collaboration, and a monthly audit

#31 Running a home care agency can feel like running a marathon—at a 7-minute mile pace, on a treadmill, underwater. Most owners are stuck because they fall into one of two traps: the “set it and forget it” manager who assumes vision is enough, or the “I’ll just do it myself” manager who can’t let go of control. Emily Isbell, CEO of 24/7 Solutions breaks down why both fail and what it takes to build a management culture that actually sustains growth. She explains how to apply the TTOE framework—Teach, Train, Observe, Evaluate—and implement real training, grounded processes, and meaningful KPIs. If you’re half leading and half managing, this conversation is especially for you. Emily Isbell on LinkedIn24/7 Solutions (www.247solutions.co) - Learn more and inquire about their services24/7 Solutions Summit (www.247solutions.co/247-solution-summit) - Hands-on intensive to learn and apply proven solutions for your business / Feb 5-6 in Nashville, TN24/7 Solution Book on Amazon (available everywhere)24/7 Solution Audible on Audible (available everywhere) This episode is brought to you by 24/7 Solutions (www.247solutions.co)What do they do:Consulting—1:1 tailored consulting from an expert team who's been in your shoesTraining—monthly training for your team on leadership, ownership and operationsPowerhouse Peers—accountability for staff with weekly KPI check-ins, expert coaching, peer collaboration, and a monthly audit

#30 Being an entrepreneur is full of unknowns and leadership can be lonely, challenging, and push you to your limits. The CEOs of AxisCare, Nevvon, and Caribou—three leading home care tech companies—share how they started their businesses, the frameworks they use to make tough decisions, the skills they’ve had to master, and how they’ve built moats around themselves in a competitive market. They also offer candid advice for home care leaders navigating their own entrepreneurial journey.Todd AllenJames CohenAlex OosterveenAxisCare—operational softwareNevvon—caregiver training platformCaribou—caregiver rewards and recognition toolBook: Give and Take by Adam GrantChapters:00:00 Introduction to Home Care Entrepreneurs02:08 Motivations Behind Starting a Business08:51 Embracing Pain and Discomfort in Entrepreneurship17:08 Navigating Change: Push Through vs. Pivot24:44 People Management: The Heart of Business34:35 Hiring for Culture vs. Skill39:39 Developing Hard Skills for Success40:33 Curiosity and Pattern Recognition in Business41:32 The Importance of Forecasting and Growth44:12 Navigating Financials and Corporate Governance48:31 Understanding the Moat Framework for Business Success55:26 Operational Excellence and Customer Retention01:00:16 Balancing Current Needs with Future Opportunities01:09:58 Entrepreneurial Advice for Home Care Leaders This episode is brought to you by 24/7 Solutions (www.247solutions.co)What do they do:Consulting—1:1 tailored consulting from an expert team who's been in your shoesTraining—monthly training for your team on leadership, ownership and operationsPowerhouse Peers—accountability for staff with weekly KPI check-ins, expert coaching, peer collaboration, and a monthly audit