The future of hospitality is here, and it’s powered by technology. Join us as we celebrate our 21st episode with the inimitable Eli Nadell from Twice Baked, who brings over a decade of experience to our conversation. We'll explore how restaurant operations are being transformed by cutting-edge systems like Trail and Flint, which streamline team management and optimize delivery promotions. Eli's journey from the high-energy days of launching London restaurants to her current role provides a unique lens on the evolving landscape of customer expectations and technological innovations. We've shared burritos, challenges, and triumphs, and in this episode, you'll hear about the high-octane environment of serving 700 burritos an hour and the vital role technology played in our success. We delve into the nitty-gritty of our operational strategies, from implementing hand-washing timers to the meticulous processes behind maintaining food quality. Whether it’s the tomato color chart or the innovative use of Bluetooth speakers, Eli and I dissect how small technological tweaks can lead to big improvements in restaurant efficiency and guest satisfaction. In this episode, we also reflect on the importance of partnerships and the strategic role consultants play in driving success. Learn about our experiences with brands like Vita, Black Sheep Coffee, and Yolk, as we transitioned from traditional restaurant management to embracing tech-driven solutions like MarketMan and Revel systems. Discover how our hands-on approach, combined with strong partnerships, has not only improved supply chain management but also refined operational processes. Tune in for an inspiring conversation that underscores the significance of adapting and innovating in the ever-evolving hospitality industry. (00:28) Exploring Technology in Hospitality (05:34) Hospitality Industry Evolution and Technology (17:55) Restaurant Technology Innovations and Operations (26:25) Innovative Operations in Hospitality (36:44) Technology Implementation in Hospitality Operations (43:46) Improving Operational Efficiency With Technology (54:08) Building Operations and Partnerships in Hospitality (01:02:06) Partnering for Operational Success (01:07:08) Building Customer Success Through Consultancy (01:13:35) Partnering for Growth and Success (01:24:27) Discovering Passion in Hospitality Eli's Answers: 🌟 Best Hospitality Tech > Trail & Market Man 🌟 Best Restaurant > Hawksmoor 🌟 Best Burger > Zephyr Burgers & Honest Burgers (Double Smashed) 🌟 Best Hotel > The Hoxton 🔗 Links to check out from the show notes: 📣 Trail https://trailapp.com 📣 Market Man https://www.marketman.com 📣 Flynt https://www.goflynt.io/en 📣 Twice Baked https://www.twicebaked.uk #Technology, #HospitalityIndustry, #GuestExperiences, #Trail #RestaurantOperations, #TeamTasks, #Accountability, #OperationalExcellence, #London, #LaunchingRestaurants, #FlintTechnology, #DeliveryPromotions, #CustomerExpectations, #Adaptation, #ModernDemands, #SouthAfrica, #Israel, #BoardingSchool, #KibbutzKitchen, #QSR, #CasualDining, #Vita, #BlackSheepCoffee, #SupplyChainManagement, #MarketMan, #RevelSystems, #InventoryManagement, #TeamBuy-in, #Problem-solving, #TrackingSystems, #Partnerships, #Consultants, #Yolk,, #MarketMan, #Resellers, #Attis, #Yolk, #Acquisitions, #SalesProcesses, #Passion
🎉 Wrapped up an incredible day at the Casual Dining event! Met amazing tech innovators like Hannah from TiPJAR®, discussing the imminent Fair Tips Act and how crucial it is for transparency in tipping. 🍽️💡 Caught up with Hans from Dojo, chatting about their all-in-one payment solutions and how they're revolutionising transactions in hospitality. 🚀 And yes, couldn't leave without mentioning the exciting "Exclusive" news from Mitch Cook and the team at Workforce.com, set to launch their #payroll services next month! So many insights and, of course, snagged some cool freebies! 🎁 Couldn't stick around for drinks, but here's to all the brilliant minds making hospitality smoother and more transparent. Till next time! 👋 #HospitalityTech #CasualDining2024 Casual Dining Show - The definitive restaurant, pub and bar event
Join us on a captivating journey we chat with Ruben from Como about his journey from Spain to the UK as we explore the unexpected paths that led to a rewarding career in hospitality tech. Our discussion starts with the personal story of moving to the UK to improve his English skills, which unexpectedly turned into a long-term stay due to new job opportunities and personal connections. From selling gelato at Westfield to working at Barclays Bank, each step opened new doors, eventually leading to a pivotal role in the POS industry with Revel, igniting a passion for integrating technology with hospitality. The narrative continues with a move to Como in 2017, where innovative ordering apps and customer engagement strategies captured the imagination. Discover the evolution of loyalty platforms as we recount the transformative journey of the Como platform, from its beginnings as a basic loyalty app to a sophisticated customer engagement solution. We highlight the importance of customer feedback in driving these changes and discuss real-world examples of integration challenges and customer touchpoints. Our conversation also touches on the broader trends in loyalty programs, emphasizing the need for genuine engagement strategies in today's competitive market. Finally, we explore how technology is enhancing customer experiences in the hospitality sector, from the adoption of QR codes in restaurants to the dynamic landscape of payment providers. Listen in as we discuss the potential of integrated payment and reservation systems to revolutionize customer loyalty programs and share insights on the innovative efforts of companies like Dojo and Adyen. The episode concludes with reflections on exceptional hospitality experiences, the significance of competition in driving market improvements, and the promising future of tokenization and AI in hospitality. 🎧 Episode Highlights: (00:00) Hospitality Tech Career and Evolution (16:09) Evolution of Loyalty Platforms (23:13) Enhancing Customer Experience With Technology (25:54) Global Payments Partnership and Growth (30:56) Future of Payment Integration and Loyalty (35:24) Integration and Future of Loyalty (41:13) Innovations in AI and Loyalty (52:15) Competitive Market Dynamics and Hospitality (57:07) The Power of Technology in Hospitality Ruben's Answers: 🌟 Best Hospitality Experience Turtle Bay 🌟 Best Hospitality Tech Sentiment Search 🌟 Best Restaurant Roka, Shoru 🌟 Best Burger Honest Burgers & Patty & Bun 🌟 Best Hotel Taj Dubai Hotel 🔗 Links to check out from the show notes: 📣 Sentiment Search https://www.sentimentsearch.com 📣 Como https://www.como.com 📣 DataHawks https://www.datahawks.com 📣 Blacksheep Coffee https://www.leavetheherdbehind.com #HospitalityTech, #CustomerEngagement, #TechnologyIntegration, #LoyaltyPlatforms, #CustomerFeedback, #SeamlessIntegration, #Real-WorldExamples, #QRCodes, #PaymentProviders, #Tokenization, #AI, #CompetitiveMarketDynamics, #GlobalPayments, #Expansion, #Point-of-SaleSystems, #Personalization, #MachineLearning, #Marketing, #DataPrivacy, #Opt-InMechanisms, #GenuineLoyalty, #HospitalityIndustry, #Dubai, #London, #Technology, #CustomerService, #Ruben, #Kramer
What if the key to revolutionising your hospitality business lies in real-time data and technology integration? Join us as we sit down with Tommy from Honest Burgers, a hospitality veteran with over a decade of experience, to uncover the secrets behind this transformation. From the shift away from end-of-month reports to leveraging live data for enhanced decision-making, Tommy shares invaluable insights on optimizing essential metrics like sales, guest satisfaction, and average spend per head. We also dive into the tech stack versus single supplier debate, where Tommy's thoughtful analysis will help you make informed tech decisions tailored to your business needs. We then explore the evolving landscape of hospitality technology and its synergy with personalised service. Tommy also highlights the dynamic restaurant scene in London, emphasizing the importance of maintaining a human connection in an increasingly digital world. Learn about key partners and emerging platforms in hospitality tech that are setting new benchmarks for innovation and customer engagement. Tommy’s journey from Costa to Itsu and finally Honest Burgers is nothing short of inspiring. We delve into the challenges and triumphs of his career, from managing large-scale operations to spearheading new site openings at Honest Burgers. Listen as he recounts the brand's commitment to quality, culture, and community engagement. We also discuss the impact of AI in hospitality, the integration of various technologies into customer experiences, and the power of networking in the industry. This episode is a treasure trove of practical advice and inspirational stories for anyone passionate about hospitality and innovation. (00:12) Data and Technology in Hospitality (12:44) Evolving Hospitality Tech and Personal Touch (22:19) Career Growth in Hospitality Industry (27:10) Lessons in Restaurant Startup Challenges (32:07) Operations Management and Local Community Engagement (40:15) Transitioning Operations With New Technology (51:57) Impact of AI in Hospitality (57:21) Technology in Hospitality Operations (01:06:02) Networking in the Hospitality Industry Tommy's Answers: 🌟 Best Hospitality Experience - Local French Bistro's in Paris 🌟 Best Hospitality Tech - Tenzo, Vita Mojo, Youda and Blend, All Gravy 🌟 Best Restaurant - Zuma, Duck & Waffle 🌟 Best Burger - Honest Burgers & Bleecker 🌟 Best Hotel - A Thai Hotel in Phi Phi Island 🔗 Links to check out from the show notes: 📣 Tenzo https://www.tenzo.com 📣 Vita Mojo https://www.vitamojo.com 📣 Blend https://www.weareblend.ai 📣 Youda https://www.youda.co/ 📣 All Gravy https://www.allgravy.com 📣 Honest Burgers - local burger https://www.honestburgers.co.uk/burgers #HospitalityManagement, #RestaurantOperations, #Data, #Metrics, #Sales, #GuestSatisfaction, #AverageSpend, #TechStack, #SingleSupplierSolutions, #PersonalizedService, #Technology, #LondonRestaurantScene, #Partners, #EmergingPlatforms, #CareerGrowth, #Costa, #Itsu, #HonestBurgers, #Challenges, #Triumphs, #AI, #Integration, #Networking
Unlock the secrets of the future of hospitality tech with David from 16, Buddy, and Illglu as he shares transformative insights into how artificial intelligence is revolutionizing guest experiences. Discover how AI and machine learning can make every guest interaction personalized and memorable, elevating satisfaction to new heights. Learn about the state of customer feedback in Malta and how enhancing these systems can lead to exceptional service in restaurants and co-working spaces. Explore the innovative strategies for revitalizing hotel room service with practical examples and expert insights. David reveals how integrating external food delivery platforms can provide 24-hour food options while maintaining a hotel's brand experience, turning a traditional loss leader into a profitable venture. Hear about the logistical and financial benefits of this model, drawn from real-world applications in the hospitality tech industry, and get inspired by David's journey from consultancy to specialized hospitality solutions. From the entrepreneurial challenges in selling Deputy and Xero to the creation of Buddy and the groundbreaking platform Illglu, this episode is packed with valuable lessons on tech adaptation and customer care. Learn about the evolution of these solutions, the significance of the number 16, and how David's passion for tech innovation has shaped his successful ventures. Whether you're in retail, IT, or hospitality, this conversation offers a wealth of knowledge on sustaining long-term business relationships through honesty and a relentless focus on customer needs. (13:07) Hotel Room Service Innovation (17:28) Business Growth Through Adaptation and Support (30:13) Tech Business Growth and Innovations (35:41) Tech Integration for Hospitality Industry (45:01) Hospitality Industry Tech Growth and Support (56:20) Hotel Innovation and Technology Discussion (59:41) Tech Adaptation and Industry Innovation #ArtificialIntelligence, #HospitalityTech, #CustomerFeedback, #Personalization, #GuestExperience, #Malta, #CustomerSatisfaction, #Restaurants, #Co-workingSpaces, #HotelRoomService, #FoodDeliveryPlatforms, #ProfitableVenture, #TechAdaptation, #CustomerCare, #BusinessGrowth, #ScalableSolutions, #Retail, #IT, #FiscalSystems, #Payroll, #SoftwareDevelopment, #EntrepreneurialJourney, #SoftwareSolutions, #RegulatoryChallenges, #User-centricApproach, #ProductDevelopment, #TechStack, #CitizenMHotels, #DataIntegration, #OperationalNeeds, #RestaurantManagement, #TechIndustry, #Excitement, #NewTechnologies
Can artificial intelligence revolutionise the hospitality industry and redefine guest experiences? Imagine a world where digital service and human touch coexist seamlessly. We investigate AI's transformative potential, from automating guest replies to integrating AI in restaurant environments for a more personalized touch. We also forecast how upcoming generations might embrace these innovations, asking what the future holds for the balance between automation and human interaction. Our adventure continues with an inspiring narrative of turning a side hustle into a flourishing business. Motivated by a life-changing trip and the purchase of an Audi R8, we recount the journey from a mundane nine-to-five job to launching a successful startup. We share unconventional strategies for gaining clients, including posing as a research student, and celebrate the milestones achieved with the help of startup accelerators and a dedicated CTO. This story is a testament to the power of passion and resilience in building a business from the ground up. Finally, we tackle the complexities of advanced data analysis and customer feedback management. From leveraging AI for handling reviews to competitor analysis tools, we discuss the nuances of maintaining a balance between automation and human oversight. Our guest, Prithvi from Sentiment Search, offers insightful perspectives on AI's role in hospitality and enriches the conversation with thoughts on enhancing customer feedback platforms. Join us for an episode brimming with innovative ideas and forward-thinking discussions that will leave you eager for what's next in the world of AI and hospitality. Highlight Timestamps (01:28 - 02:28) The Future of Human-Machine Interaction (08:57 - 10:28) Tech Journey Into Data Engineering (13:59 - 14:25) Building a Startup With a Co-Founder (19:31 - 20:50) Customizable Chat GPT Responses (26:54 - 28:01) Effective Feedback Case Management Platform (31:59 - 33:02) Feedback Platform's AI Training Process (38:52 - 39:37) Potential Implementation of WhatsApp Manager (42:17 - 43:02) Expanding Customer Feedback Market (48:01 - 48:31) AI's Role in Hospitality Transformation #ArtificialIntelligence, #HospitalityIndustry, #GuestExperiences, #DigitalService, #HumanTouch, #Automation, #RestaurantEnvironments, #PersonalizedService, #Generations, #Innovation, #Forward-Thinking, #AIDevelopment, #Startup, #Accelerators, #CTO, #DataAnalysis, #CustomerFeedback, #CompetitorAnalysis, #QRCodes, #Emails, #NaturalLanguageProcessing, #NLP, #Accuracy, #Reliability, #FeedbackPlatform, #Notifications, #PushNotifications, #MobileApps, #Webhooks, #Zapier, #HybridCEO/CTOs, #MarketingTech, #Satisfaction, #CustomerFeedbackInsights, #Value, #Oomph, #NextEpisode
Uncover the secrets behind building a successful sales team from the ground up with David Bird from Impact Data. You'll hear firsthand how David went from collecting customer data on the streets of Manchester to managing UK operations and achieving unexpected success. We'll also reveal his culinary prowess, including his unique take on spaghetti bolognese, featuring surprising ingredients like soy sauce and Marmite. This episode promises rich insights for anyone looking to grow in the fields of sales, data-driven marketing, and team management. But that's not all—learn how Impact Data elevates hospitality tech and marketing automation to new heights. We break down the difference between traditional CRMs and Impact Data's dynamic customer data platform, illustrating how it transforms raw data into actionable marketing strategies. Whether you're a restaurant owner or a marketing professional, our discussion on maintaining work-life balance and fostering a supportive company culture will resonate deeply, especially for parents striving to be present for their families. Lastly, we explore the future of marketing technologies and their impact on customer loyalty programs. From leveraging AI to enhance guest experiences to the innovative use of social media marketing strategies, this episode is packed with forward-thinking insights. David Bird shares his vision for integrating advanced technologies like card linking and omnichannel communication, emphasizing the importance of staying ahead in a competitive landscape. Tune in to be inspired and equipped with practical knowledge for transforming your business. Highlights (00:12) Hospitality Tech and Spaghetti Bolognese (10:36) Building a Sales Team From Scratch (16:18) Building Team Loyalty and Work-Life Balance (21:46) Leveraging Data for Marketing Automation (33:56) Data-Driven Marketing Strategies (42:17) Value-Added Marketing Solutions for Hospitality (45:59) Enhancing Customer Loyalty Programs (54:03) Omni-Channel Marketing and Future Innovations (01:05:34) AI and Guest Experience Transformation (01:09:08) Social Media Marketing Strategies #SalesTeam, #ImpactData, #Talkbox, #CustomerData, #Manchester, #UKOperations, #CulinaryProwess, #SpaghettiBolognese, #SoySauce, #Marmite, #Data-DrivenMarketing, #TeamManagement, #HospitalityTech, #MarketingAutomation, #TraditionalCRMs, #CustomerDataPlatform, #RawData, #ActionableInsights, #Work-LifeBalance, #CompanyCulture, #Parenting, #CustomerLoyaltyPrograms, #AI, #SocialMediaMarketing, #TikTok, #TechnologyChallenges, #AudioQuality
Episode 15, we learn about Luci's introduction in to Hospitality, from working at private events and managing an apple concession store at 19 (this is a great one) Lucy provides an insider’s view of her role as the head of commercial, shedding light on the company's data-driven approach to customer engagement and loyalty. We discuss how Airship’s integration of AI and automation is pushing the boundaries of what’s possible in hospitality, envisioning a future where technology enhances rather than replaces personal interactions. With a mix of personal anecdotes, professional insights, and a glimpse into exciting future trends, this episode is a must-listen for anyone passionate about hospitality, marketing and technology. (10:46) From Hospitality to Tech (14:43) Career Journey in Hospitality and Tech (21:54) Commercial Head Responsibilities and Collaboration (31:46) Introduction to Airship (44:52) Feedback Automation and Gift Card Management (51:55) Gift Card Integration and Training Enhancement (01:01:17) Future Technology in Hospitality 🔗 Links to check out from the show notes: 📣 Airship https://airship.co.uk 📣 Toggl https://www.usetoggle.com 📣 Ambl https://www.ambl.co 📣 The Ivy & Bills #Hospitality, #Technology, #TeamMotivation, #IndustryLeader, #Accountability, #SocialMediaStrategies, #HospitalityTech, #BookingInefficiencies, #High-endRestaurants, #London, #Airship, #AI, #Automation, #CustomerEngagement, #Loyalty, #Datadriven, #CustomerExperience, #Noshows, #StreamliningBookings, #CustomerFeedback, #CustomerRecovery, #NaturalLanguageProcessing, #DigitalSolutions, #SubscriptionModels, #AI-drivenEmailAutomation, #AdvancedCustomerInsights, #PersonalizedService, #HumanTouch, #Chicamama, #HonestBurger, #100ShoreditchHotel
This episode, we sit down with the exceptional Mark McCulloch. We delve into the importance of appreciating every team member's contribution and discuss how such internships can inspire a genuine, long-lasting passion for the industry. As we navigate through the latest trends and technologies reshaping the hospitality landscape, Mark and I discuss everything from the skyrocketing demand for unique dining experiences to the integration of AI and voice technology. You’ll hear fascinating anecdotes of standout guest personalization efforts and get introduced to innovative tech like Seven Rooms and standout loyalty programs such as Gail's. Mark brings his seasoned perspective on how the perfect blend of human touch and cutting-edge solutions can elevate guest experiences to new heights. We also journey through Mark's diverse career, from his beginnings in marketing to transformative roles at LastMinute.com and Barclaycard. Together, we reflect on the creative freedoms found in startups and the strategic thinking necessary for success in marketing. Mark offers invaluable lessons on adaptability and storytelling, drawing from his rich experiences. This episode wraps up with heartfelt gratitude to our listeners for their ongoing support and a sneak peek into the exciting episodes to come. Don't miss out on this engaging and informative discussion! (00:00) Internship and Future of Hospitality (06:36) Hospitality Trends and Technology (16:30) Guest Personalization and Technology in Hospitality (24:00) Marketing Journey and Career Change (35:25) Navigating Career Growth in Hospitality (40:59) Corporate Experience and Creative Freedom (50:22) Tech, Marketing, and Career Evolution (57:51) Hospitality Innovations and Business Growth (01:04:25) Marketing Campaign Success and Innovation (01:12:57) Hospitality Marketing Strategy and Innovation (01:22:51) Best Dining Experiences and Hotel Stays (01:27:21) Podcast Episode Thank You and Recap
Join us in this riveting episode as we sit down with William Connors, head of global IT at Noble Group, to explore how technology is transforming the hospitality industry. From his childhood dreams of becoming a sports athlete to his rise as a tech leader, William's journey is both inspiring and insightful. Discover how innovations like kitchen display systems, mobile ordering, and advanced POS systems are revolutionizing restaurant operations. Learn about William's global adventures, from teaching English in Japan to working on major tech installations at Wembley and Arsenal stadiums. Dive deep into the evolution of restaurant tech, the operational challenges faced, and the future advancements that are shaping the industry. Tune in for an engaging conversation that blends humor, expertise, and a vision for the future of hospitality tech. 📌 Chapters: 0:00:00 - Exploring Hospitality Tech Innovations With William 0:11:57 - Navigating Career Changes Through Multilingualism 0:16:13 - Global Adventures in Hospitality Tech 0:22:14 - Revolutionizing Hospitality Tech With Oaxaca 0:31:13 - Evolution of Restaurant Technology 0:35:40 - Improving Payment Systems in Hospitality 0:41:15 - Tech Innovations in Restaurant Operations 0:50:33 - Revolutionizing Restaurant Operations With Tenzo and Toast 0:56:08 - Streamlining Hospitality Tech Integration 1:06:37 - Exploring Hospitality Tech Innovations 1:12:57 - Staying Agile in Hospitality Tech #HospitalityTech #WilliamConnors #RestaurantTech #Innovation #TechInHospitality #POSSystems #MobileOrdering #HospitalityIndustry #Podcast
Ready to revolutionize your understanding of hospitality technology? Join us for an insightful chat with Christian, Tenzo's dynamic co-founder and CEO. This episode is a treasure trove of personal anecdotes and professional wisdom. You won't want to miss Christian’s expertise on the importance of integrative solutions tailored specifically for the hospitality industry. Travel back with us to the early 2000s, where we recount the trials and triumphs of developing his own cloud-based POS, labour, and inventory tools. Gain valuable insights from our transition to Lightspeed’s first iteration and the critical role real-time data plays in restaurant operations. We share hard-earned lessons on leveraging technology and data to enhance cost management and operational efficiency, underscoring the realization that a robust POS system is crucial but only part of the solution. Discover the magic of modern data analytics platforms in transforming restaurant management. Learn how integrating labour data, inventory, and reservations with AI-driven sales forecasting can boost accuracy by 30-50%. We celebrate the impact of open APIs; this episode is a must-listen for anyone passionate about hospitality and technology as we blend personal stories with industry insights to create a truly engaging conversation. Highlights (09:55 - 11:26) Evolution of Tech Stack (15:21 - 16:25) Maximizing Point of Sale Efficiency (21:43 - 22:47) Enhanced Business Operations With AI (33:48 - 34:41) Customer Success and Delighting Clients (42:29 - 43:20) Global Expansion and Prioritization of Locations (45:43 - 47:01) Global Business Data Integration Challenges (47:53 - 48:50) Luxury Hotel Experience in Switzerland
Join us for a fascinating episode where Laurens and Adam the unique qualities of Piggy, a loyalty CRM gift card platform. We answer a fun question from a previous guest about which animal we'd choose to be, and share personal stories, such as our fondness for the traditional Dutch dish, hutspot. The chapter is a mix of humor, personal reflections, and cultural tidbits, offering listeners a rich and engaging experience. Listen in as we navigate the world of hospitality tech innovations, touching on self-service kiosks and advanced segmentation systems that cater to a tech-savvy generation. We recount personal journeys from urban planning studies to entrepreneurial mentorships, and reflect on the balance between work and passion, with references to Bill Gates' efficiency advice. The episode wraps up with insights into niche markets and partnerships, highlighting the strategic pivot to focus and efficiency at Piggy, and the rewarding challenges of establishing a presence in the UK market. Don't miss our reflections on the evolution of loyalty programs and the exciting future transformations for Piggy, now rebranded as Let Show Highlights (07:25) Hospitality Experience and Comfort Food (16:16) Entrepreneurial Journey (28:23) Balancing Work and Passion (31:15) Exploring Niche Markets and Partnerships (38:06) Evolution of Loyalty Programs (48:31) Future of Loyalty Programs in Hospitality (57:28) Streamlining Loyalty Program Onboarding (01:04:08) Evolution of Frictionless Customer Experience (01:17:36) Employee Loyalty Programs in Hospitality (01:29:52) Networking and Collaboration in Hospitality
🎙️ Dive into the latest episode of our podcast as we explore the fascinating journey of Arun Kumar, the dynamic Head of Partnerships at Incentivio. From his early tech inclinations inspired by his dad's enthusiasm for gadgets to his insightful transition into the hospitality tech space, Arun brings a wealth of experience and a unique perspective to the table. 🌐🚀 In this episode, Arun discusses Incentivio's mission to democratize advanced marketing tools for restaurants of all sizes, making sophisticated loyalty programs accessible beyond the giants like Starbucks and McDonald's. 🌟 He details how Incentivio integrates AI to enhance customer relationships through personalized experiences, ensuring that every interaction is not just a transaction but a step towards building lasting loyalty. 📲💡 🔗 Listen to the full conversation to get inspired by Arun’s innovative strategies and learn how Incentivio is revolutionizing customer engagement in the hospitality industry! (00:07) Technology Challenges in Podcast Recording (14:58) Language Learning and Travel Experiences (20:13) Travel Experiences and Career Reflections (26:13) Evolution of Hospitality Tech Careers (32:49) Tech Junkie's Journey Into Hospitality (37:36) Building Trust Through Industry Partnerships (48:05) Transforming Customer Engagement Through Data (52:55) Hospitality Loyalty and Brand Building (59:00) Building Customer Loyalty Through Personalization (01:07:36) The Power of Storytelling in Hospitality (01:13:19) The Power of Social Media Influencers (01:21:01) Revolutionizing Loyalty Through Community Engagement (01:24:58) Branding Strategies Through Merchandising (01:33:04) Hotel Experience and Guest Questions Podcast Recording, Technology, Hospitality Industry, Audio Issues, Remote Recording, Zoom, CapCut, Video Quality, Portable Equipment, GoPros, Sony V1 Cameras, Travel Adventures, Language Learning Apps, Duolingo, Babbel, Toronto, London, Career Reflections, Gen Z, Hospitality Tech, AI, Machine Learning, Community Engagement, Brand Merchandising, Personalized Marketing, Customer Engagement, Loyalty Programs, Social Media Influencers, Storytelling, Networking, Data, Customer Data Platform, Online Ordering, CRM, Mobile Apps, Personalization, Brand Loyalty, Marriott, Yolk, Social Media, TikTok, Instagram, Gamification, Taylor Swift, Merchandise, QR Codes, Hotel Experience
Join us as we welcome Nima from TISSL in a lively and engaging episode marking a significant milestone as we approach our tenth episode. Nima shares his experiences and insights into TISSL's journey, particularly their advancements in AI technology for business applications. We tackle some light-hearted banter and even share a few dad dances while addressing key questions from our previous guest. Together, we discuss a major professional challenge TISSL is currently facing and the strategies they are implementing to overcome it, blending both professional insights and informal interactions for a comprehensive look at TISSL's past, present, and future. We also explore the evolving landscape of hospitality technology, focusing on TISSL's efforts to broaden their reach beyond fine dining to include casual dining and enterprise-level brands. Nima discusses the challenges and opportunities in changing industry perceptions, sharing personal anecdotes and memorable dining experiences. Additionally, we highlight the evolution of point-of-sale systems, featuring TISSL's development of their new POS system, Horizon, and the transition from legacy products to modern solutions. Our conversation touches on early innovations in self-service restaurants and the increasing integration of technology in casual dining, especially accelerated by the pandemic. In another segment, we examine the widespread adoption of QR codes and other technological advancements in hospitality, particularly post-COVID, and their impact on consumer preferences and experiences. We discuss the importance of effective communication and approachability in leadership, sharing personal stories and best practices. Finally, we introduce TISSL Swift, a new payment gateway solution designed to enhance operations in casual dining and quick service restaurants, emphasizing the importance of listening to customer needs and providing flexible solutions. Tune in for an episode filled with insights, humour, and valuable takeaways from our conversation with Nima. Show Highlights (06:10 - 07:29) Unforgettable Speedboat Bar Dining Experience (14:39 - 15:52) Client Communication and Product Reception (22:42 - 23:55) Enhancing Dining Experience With Technology (27:45 - 28:27) Leadership and Innovation in Tech (35:16 - 36:19) Founder's Joy in Installation Work (42:18 - 43:24) Utilizing WhatsApp for Professional Communication (45:42 - 46:26) Client Communication Across Different Platforms Show Links 🔗 TISSL 🔗 Clearcourse Nima's Answers 🌟Best Burger - Blacklock & Heddon Street Kitchen 🌟Best Restaurant - Behest in Kensal Green 🌟Best Hotel - Rixos in Bodrum 🌟Best Hospitality Experience - Speedboat Bar JKS & Kitchen E20 in Stratford Hotel Keywords AI Technology, Business Applications, Hospitality Technology, Fine Dining, Casual Dining, Enterprise-level Brands, Point-of-Sale Systems, Legacy Solutions, Technology Adoption, QR Codes, Pandemic, Tech Integration, Communication, Leadership, Customer Relationships, Payment Solutions, Food, Travel, Milestone
Stephen Rolfe, CEO of Kurve, shares his extraordinary journey from summiting Mont Blanc in memory of a late friend to navigating the complexities of a tech startup. Our conversation with Stephen offers a candid look at balancing the relentless demands of entrepreneurship with personal well-being and the transformative power of outdoor adventure. Through his unique insights, we uncover the defining moments that have shaped his outlook on life and business. Stephen's transition from international hotel management to co-founding a successful tech company is nothing short of inspiring. He recounts the frustrations of his former career and the serendipitous brainstorming sessions that led to the creation of a pioneering point-of-sale system company. Listen as he discusses the perseverance required to launch and grow the business, emphasizing the significance of resilience and adaptability in achieving entrepreneurial success while sharing some humorous anecdotes along the way. We also explore the exciting advancements in hospitality tech, particularly focusing on self-service kiosks and the integration of AI and blockchain technology. From the initial challenges of developing Curve's cashless self-service kiosk system to the ongoing hurdles of maintaining and integrating POS systems, Stephen provides a comprehensive overview of the industry's evolution. Tune in to hear about emerging trends and future innovations aimed at enhancing operational efficiency and customer experience, all while reflecting on the critical balance between professional demands and personal life. Highlight Timestamps(01:30 - 03:04) CEO of Kurve Discusses Journey (09:49 - 11:01) Quality Tech in Hospitality Experiences (13:57 - 15:01) Entrepreneurs Discuss Company Beginnings and Growth (20:42 - 21:53) Evolution of Business Integrations (24:25 - 25:08) Tech Path Success With TOS Support (29:46 - 31:25) Boosting Profits With Self-Service Kiosks (34:22 - 35:07) Bubble Tea and Burger Designs (42:04 - 43:15) Challenges in Kiosk Implementation (52:19 - 53:21) Discussion on Future Restaurant Automation (54:52 - 55:54) Glenn Eagles Hotel Excellence 🔗 Links to check out from the show notes: 📣 Kurve www.kurvekiosks.com 📣 tossed www.tossed.com 📣 Libertine Burger www.libertineburger.com 📣 Nory www.nory.ai 📣 Pepper www.pepperhq.com 📣 Pizzarover www.pizzarova.com Steven's Answers: 🌟 Best Hospitality Experience > Hawksmoor (esp Canary Wharf) & Market Halls 🌟 Best Burger > The Beefy Boys 🌟 Best Hospitality Tech (no self-noms) > Nando's UK 🌟 Best Hotel > Gleneagles
Can mastering the art of communication truly transform your hospitality business? Join us as we sit down with Michael Enslin, UK Director at Lightspeed, to unlock the secrets behind exceptional customer service and dynamic team interactions. Michael shares his profound insights on empowering employees to be open, honest, and accountable, and why face-to-face interactions remain crucial in nurturing professional growth and honing communication skills. Journey with us through Michael’s fascinating career filled with rapid changes and bold decisions. Hear the gripping story of how he navigated from a beloved business to facing global redundancy, undertaking 42 interviews in just 14 days before finding his fit at Lightspeed as a country manager. Discover the intricacies of autonomy, cultural alignment, and the dynamic landscapes of the tech and hospitality sectors. Through his experiences, Michael sheds light on the diverse markets within Europe and the exceptional leaders driving innovation in each region. Explore the innovative shifts at Lightspeed, where trust in leadership has revolutionized processes and fostered genuine customer relationships. We'll dive into their market strategies, the expansion of a new sales team in London, and the importance of finding passionate individuals. From global team collaboration to advancements in frictionless loyalty platforms, this episode uncovers the transformative power of technology in hospitality and retail. Don’t miss our discussion on the best hospitality experiences and the value of community and storytelling in this ever-evolving industry. Highlight Timestamps (01:58 - 03:44) Importance of Communication in Hospitality (10:09 - 10:57) Tech Hospitality (17:23 - 18:15) Streamlining Processes for Increased Efficiency (21:06 - 22:38) Improving Visibility and Customer Communication (26:59 - 28:04) Enterprise Distribution and Market Strength (33:02 - 34:18) Capturing Customer Information Through Payment (48:05 - 49:00) Accessible Team Support for Business Growth (58:29 - 59:15) Comparing Lightspeed in Hotel Operations (01:04:12 - 01:05:06) Scheduling for Business Operations 🔗 Podcast Links 🌟Lightspeed Commerce www.lightspeedhq.com 🌟me&u www.menadu.com 🌟storekit www.storekit.com 🌟Piggy www.piggy.eu 🌟 5 Loyalty Michael's Answers: 🌟Best Burger > Boring Burger www.boringburger.co.uk 🌟Best Restaurant > Hilltop Kitchen www.hilltop-kitchen.co.uk 🌟Best Hospitality Tech (no self noms) > All Lightspeed Partners 🌟Best Hotel & Hospitality Experience > Great Scotland Yard - The Unbound Collection by Hyatt https://lnkd.in/d8VpXaxn & The Other House https://www.otherhouse.comhashtag#Lightspeed hashtag#TechCommunity hashtag#InnovationInTech hashtag#PartnershipsInBusiness hashtag#CareerOpportunities hashtag#TechIndustry hashtag#HospitalityTech Keywords Communication, Hospitality, Customer Service, Team Cohesion, Empowering Staff, Face-to-Face Interactions, Professional Grounding, Communication Proficiency, Career Journey, Industry Transitions, Autonomy, Cultural Fit, Tech Sector, Hospitality Sector, Leadership, Trust, Streamlined Processes, Sales Teams, Global Team Collaboration, Customer Satisfaction, Market Innovation, Payment Solutions, Frictionless Loyalty Platforms, Strategic Partnerships, Future Innovation, Best Hospitality Experiences, Community Storytelling, Technology, Government Investment, Tech Adoption, Burgers, Restaurants, Hotel Experiences, Digital Hospitality, LinkedIn Live, Networking, Hospitality Leaders, Industry Experts, Storytelling, Community, Knowledge Sharing
In this episode of Captive Conversations, we welcome Jonah from Blend, a platform redefining training for deskless workers. Jonah shares insights into the founding of Blend, its evolution with support from Antler, and its unique approach using TikTok to engage Gen Z employees. Discover how Blend's innovative solutions are tailoring training to meet the critical needs of the hospitality industry. Jonah discusses the impact of short-form video on platforms like TikTok for customer engagement and brand building, noting its effectiveness in training and employee empowerment. The conversation also explores the unique role of storytelling and video in enhancing business outcomes. Jonah's transition from advertising to tech startup founder is also covered. His journey through the pandemic led to a pivot towards user-generated content for training in the restaurant sector. This shift was catalysed by his experience at Antler. The podcast touches on the diverse backgrounds of Blend's co-founders, their vision for the company, and their approach to making tech accessible without a deep tech background. It concludes with discussions on the broader implications of technology in training, the importance of adapting to changes like online tracking limitations, and the ongoing need for innovation in how businesses train and retain their staff. Key Highlights: 00:00:00 - Blend's Journey: From Startup to Hospitality Tech Leader 00:03:49 - From Film to Hospitality Tech: My Journey 00:14:04 - From Advertising to User-Generated Content: The Birth of Blend 00:18:21 - Transforming Hospitality Training: From Problems to Solutions 00:30:32 - Engaging Modern Mobile Workers with Blended Learning 00:38:32 - Empowering Deskless Workers Through Digital Hospitality 01:00:54 - Connecting with Customers: The Hospitality Advantage Website Links Blend - https://www.blend.ai Pujol Restaurant - https://pujol.com.mx/eng Peckish AI Stock Control https://iampeckish.com Fallow Tiktok - https://www.tiktok.com/@fallow_restaurant Bleecker - https://www.bleecker.co.uk Burger & Beyond - https://burgerandbeyond.co.uk Black Bear Burger - https://www.blackbearburger.com Truffle Burger - https://www.truffle-london.co.uk
Join us on Captive Conversations as Kitty Newman from Trapeze Media shares her extensive experience in media and digital marketing within the hospitality industry. Discover the story behind Trapeze Media's name and learn about Kitty's strategic focus beyond social media. She delves into emerging tech trends, highlighting the need for advanced analytics and mixed media reporting in response to evolving digital privacy norms. The episode takes a lighter turn with a fun comparison of Tim Tams and Penguin biscuits, followed by a culinary journey featuring unique dishes like the Lotus Biscoff Burger from Filthy Buns and the peanut butter burger from Bobo Social. We explore Brighton's dynamic food scene, discussing favourites like Burnt Orange and the buzz around Shelter Hall's opening. We also discuss the evolution of marketing tools, the intricacies of social media management, and the necessity of targeted social media training in businesses. Kitty offers tips on crafting successful marketing strategies for eateries, balancing engaging content with social media efforts, and adapting to the changing landscape of loyalty and email marketing. This episode is filled with valuable insights and anecdotes, perfect for anyone keen on the interplay of tech, marketing, and hospitality. Don’t miss out on these expert strategies and captivating stories! ➡️ (00:12) - Tech Trends in Hospitality Marketing ➡️ (13:09) - Comparing Penguin and Tim Tam ➡️ (17:37) - Hospitality Trends and Recommendations ➡️ (27:24) - Journey Into Digital Marketing Industry ➡️ (33:22) - Evolution of Marketing Tools in Hospitality ➡️ (37:50) - Evolution of Loyalty and Email Marketing ➡️ (45:06) - Effective Marketing Strategies for Eateries ➡️ (53:20) - Digital Marketing Strategies for Restaurants ➡️ (01:06:24) - Social Media Training and Strategy Podcast Links Trapeze Media Filthy Buns - for your savoury sweet burger Burnt Orange Shelter Hall - Best Foodhall in Brighton Appetite App Data Hawks TableReady.io Airship Red Cat - Plaform Tenzo #HospitalityMarketing #KittyNewman #TrapezeMedia #DigitalMarketingInsights #CulinaryAdventures #FoodTrends #MarketingStrategies #SocialMediaManagement #LoyaltyApps #EmailMarketing #CaptiveConversationsPodcast #AnalyticsTrends #TechnologyInHospitality #CulinaryRecommendations #BrightonFoodScene #CustomerRetention #TechSavvyMarketers #CookieDepreciation #RestaurantMarketing #FoodAndTech
I was honoured to be on the panel at this fantastic Hospitality Titans ™️ event, talking about no-shows. Quick facts from the lovely people at Zonal & Jocelyn de Goey Top 5 reasons for #noshows ➡️27%🔹Having a change of plans ➡️21%🔹 Others with the group cancelling ➡️20%🔹People booking multiple venues ➡️20%🔹One member of the group falling ill ➡️15%🔹Forgetting about their booking No-shows cost the industry an estimated🔹17.5 Billion a year, and Sunday is the most popular day for people not turning up. The event was at Leaf & Cane at Hyatt Regency London Blackfriars on Thursday, May 23rd We delved into a critical issue impacting hospitality venues—no-shows. Hosted by the amazing Jo Lynch from KAM Insight, this Titans Talk panel featured industry experts who provided innovative strategies and practical solutions to mitigate no-shows that significantly affect revenue and operational efficiency. The insightful discussion included expert panellists: ➡️Aaron Solomon, CEO & Co-founder of Ambl. ➡️Edward Field, Director of Sales & Marketing at Hyatt Regency London Blackfriars ➡️Emma Bolton, Account Director at Posh Cockney ™️ ➡️Myself, Adam Forman, Founder of CaptiveWiFi.io & tableready.io We explored actionable insights to enhance customer satisfaction and boost your bottom line. Thank the Titans sponsors, Howard Kennedy LLP, Ambl., and Showerings Cider, for their support. Tune in to uncover the valuable takeaways from this engaging panel discussion.
Unlock the secrets of hospitality mastery with industry titan Scott Turner from Auden Hospitality as we traverse his remarkable journey and the birth of Auden's identity. Prepare to be whisked away on a culinary odyssey where we pit Tim Tams against Penguins (thanks to our last guest) and recount hotel experiences that redefine luxury. This episode isn't just about taste tests and travel tales; it's a masterclass in the nuanced art of F&B, and creating a personal brand that resonates. Our dialogue with Scott doesn't shy away from the gritty realities of the hospitality industry, examining the fusion of career growth with cutting-edge technology and the transition to consulting. As we share our personal ventures into the realm of hospitality, from humble beginnings to pivotal career shifts, you'll glean insights into how to harness your communication prowess and how early career experiences can bolster your professional development. Rounding off our session, we look ahead to the future of tech in hospitality, the critical importance of personalising the dining experience, and strategize on innovative marketing for hotel F&B. Whether you're an entrepreneur hungry for advice on niching down and leveraging social media, or a seasoned pro seeking to refresh your approach, this episode offers a treasure trove of strategies and reflections to fuel your journey in hospitality. Join us, and let's elevate your industry game with Scott's wisdom and our shared passion for exceptional service. Find out more about Scot and Auden on the links below, plus additional links from our podcast. ➡️ Audenhospitality.com ➡️ Hospitality Huddles Podcast ➡️ Digital Hospitality - Linked in Live ➡️ Izzy Ink - Get your company on Giphy Chapter Timestamps (00:13) Hospitality Leaders Discuss Industry Challenges (10:14) Gastronomic and Hospitality Preferences Discussed (17:58) Hospitality Career Growth and Tech Integration (28:19) Career Transition to Hospitality Consulting (36:02) Future of Hospitality Tech Trends (47:23) Importance of F&B Personalization in Hospitality (51:52) Hotel F&B Marketing Strategy and Tech (59:20) Advice and Reflections on Entrepreneurship Highlight Timestamps (06:14 - 07:26) Service Levels in Different Countries (17:32 - 18:56) Effective Tech Consolidation for Engaging Results (22:14 - 23:17) Growth Through Interactions in Hospitality (32:57 - 34:06) Challenges of Consulting in Hospitality (38:13 - 39:14) Giphy Brand Reach and Strategy (47:47 - 48:54) Challenges in Getting Customers (57:33 - 57:58) The Three Whys (01:04:12 - 01:05:16) Leveraging LinkedIn for Business Growth Keywords: Hospitality, Mastery, Industry, Titan, Scott Turner, Auden Hospitality, Culinary, Odyssey, Tim Tams, Penguins, London, Paris, Elite, Burger Joints, Hotel Experiences, Luxury, Taste Tests, Travel Tales, Nuanced Art, Food, Beverage, Personal Brand, Communication Prowess, Career Growth, Cutting-edge Technology, Consulting, Entrepreneurship, Tech, Personalizing, Dining Experience, Marketing, Hotel F&B, Niching Down, Social Media, Exceptional Service, Dubai, Content Creation, Personal Branding, Podcast, Hospitality Huddles, Anecdotes, Nuggets of Genius, Gastronomic, Preferences, Tim Tams, Penguins, Burgers, London, Patty and Bun, Paris, Junk Burger, Dining Experiences, Sydney, Ezra, Bubala, Hotel Experiences, Cowarth Park, Dubai, Challenges, Solutions, Managing, Multiple Restaurants, Technologies, Data, Tenzo, Ease of Use, Engagement, Career, Silver Service Waiter, Queen's Hotel, Leeds, Adrenaline, Service, Personalities, Communication Skills, Adaptability, Professional Growth, Corporate Role, Investment Firm, COO, Hands-on, Creative, F&B, Challenges, Success, Strategic Pivot, Specializing, Leveraging Relationships