Unlock the secrets of the future of hospitality tech with David from 16, Buddy, and Illglu as he shares transformative insights into how artificial intelligence is revolutionizing guest experiences. Discover how AI and machine learning can make every guest interaction personalized and memorable, elevating satisfaction to new heights. Learn about the state of customer feedback in Malta and how enhancing these systems can lead to exceptional service in restaurants and co-working spaces.

Explore the innovative strategies for revitalizing hotel room service with practical examples and expert insights. David reveals how integrating external food delivery platforms can provide 24-hour food options while maintaining a hotel's brand experience, turning a traditional loss leader into a profitable venture. Hear about the logistical and financial benefits of this model, drawn from real-world applications in the hospitality tech industry, and get inspired by David's journey from consultancy to specialized hospitality solutions.

From the entrepreneurial challenges in selling Deputy and Xero to the creation of Buddy and the groundbreaking platform Illglu, this episode is packed with valuable lessons on tech adaptation and customer care. Learn about the evolution of these solutions, the significance of the number 16, and how David's passion for tech innovation has shaped his successful ventures. Whether you're in retail, IT, or hospitality, this conversation offers a wealth of knowledge on sustaining long-term business relationships through honesty and a relentless focus on customer needs.

(13:07 ) Hotel Room Service Innovation

(17:28 ) Business Growth Through Adaptation and Support

(30:13 ) Tech Business Growth and Innovations

(35:41 ) Tech Integration for Hospitality Industry

(45:01 ) Hospitality Industry Tech Growth and Support

(56:20 ) Hotel Innovation and Technology Discussion

(59:41 ) Tech Adaptation and Industry Innovation

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