The future of hospitality is here, and it’s powered by technology. Join us as we celebrate our 21st episode with the inimitable Eli Nadell from Twice Baked, who brings over a decade of experience to our conversation. We'll explore how restaurant operations are being transformed by cutting-edge systems like Trail and Flint, which streamline team management and optimize delivery promotions. Eli's journey from the high-energy days of launching London restaurants to her current role provides a unique lens on the evolving landscape of customer expectations and technological innovations.

We've shared burritos, challenges, and triumphs, and in this episode, you'll hear about the high-octane environment of serving 700 burritos an hour and the vital role technology played in our success. We delve into the nitty-gritty of our operational strategies, from implementing hand-washing timers to the meticulous processes behind maintaining food quality. Whether it’s the tomato color chart or the innovative use of Bluetooth speakers, Eli and I dissect how small technological tweaks can lead to big improvements in restaurant efficiency and guest satisfaction.

In this episode, we also reflect on the importance of partnerships and the strategic role consultants play in driving success. Learn about our experiences with brands like Vita, Black Sheep Coffee, and Yolk, as we transitioned from traditional restaurant management to embracing tech-driven solutions like MarketMan and Revel systems. Discover how our hands-on approach, combined with strong partnerships, has not only improved supply chain management but also refined operational processes. Tune in for an inspiring conversation that underscores the significance of adapting and innovating in the ever-evolving hospitality industry.

(00:28 ) Exploring Technology in Hospitality

(05:34 ) Hospitality Industry Evolution and Technology

(17:55 ) Restaurant Technology Innovations and Operations

(26:25 ) Innovative Operations in Hospitality

(36:44 ) Technology Implementation in Hospitality Operations

(43:46 ) Improving Operational Efficiency With Technology

(54:08 ) Building Operations and Partnerships in Hospitality

(01:02:06 ) Partnering for Operational Success

(01:07:08 ) Building Customer Success Through Consultancy

(01:13:35 ) Partnering for Growth and Success

(01:24:27 ) Discovering Passion in Hospitality

Eli's Answers:

🌟 Best Hospitality Tech > Trail & Market Man

🌟 Best Restaurant > Hawksmoor

🌟 Best Burger > Zephyr Burgers & Honest Burgers (Double Smashed)

🌟 Best Hotel > The Hoxton

🔗 Links to check out from the show notes:

📣 Trail https://trailapp.com

📣 Market Man https://www.marketman.com

📣 Flynt https://www.goflynt.io/en

📣 Twice Baked https://www.twicebaked.uk

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