Captive Conversations, The Hospitality Podcast

Meet Dan Brookman from Airship, who shares his insights into the transformative power of community-driven projects and innovative technology in hospitality. We'll take you on a remarkable journey from a derelict swimming pool to a vibrant Sheffield venue that became a cornerstone for music, community, and creativity. Discover how turning chaos into opportunity is not just a mantra but a thriving practice, showcased by the likes of GS Systems, who transformed pandemic-induced chaos into growth by offering Toggle for free and creating a track and trace system at breakneck speed. Explore the future of hospitality through the lens of technology and innovation. Learn about Airship's international expansion and their cutting-edge AI tool, "Flight Assist," designed to revolutionize customer interactions while safeguarding privacy. Dive into the world of AI and see how integrating machine learning can yield powerful, customer insights. Don't miss this episode if you’re fascinated by the synergy between hospitality, entrepreneurship, and technology. Dan's Answers: 🌟Best Hospitality Experience - Hotel at Paris Olympics 🌟Best Hospitality Tech - Recirculate & Ambl 🌟Best Restaurant - Kricket Soho & Brigadiers 🌟Best Burger - Patty & Bun & The Cricket Inn Sheffield 🌟Best Hotel - Pikes Ibiza 🔗 Links to check out from the show notes: 📣 Airship https://airship.co.uk 📣 Toggle https://www.usetoggle.com 📣 Joli https://joliapp.com 📣 Ambl https://ambl.co 📣 Albert Schloss https://www.albertsschloss.co.uk 📣 Revolution Bars Group https://www.revolutionbarsgroup.com Chapters (00:28) - Hospitality Industry Success and Innovation (10:36) - Entrepreneurial Success in the Hospitality Industry (17:58) - Evolution of Power Text Business (26:23) - Navigating Challenges in Hospitality Tech (37:56) - Tech Innovation Resilience in Hospitality (51:28) - Enhancing Customer Experience Through Technology (01:04:11) - Technology Implementation in International Expansion (01:07:14) - Emerging Technology in Hospitality #Hospitality, #MarketingStrategies, #IndustrySuccess, #CustomerExperience, #EmailMarketing, #SMSMarketing, #HospitalityTech, #EntrepreneurialSuccess, #PowerText, #TechnologyImplementation, #InternationalExpansion, #AI, #DataManagement, #GDPRCompliance, #Loyalty, #Frequency, #Automation, #CustomerData, #Innovation

Gemma from Honest Burgers joins us for a captivating conversation on the intersection of food and digital marketing. We explore the power of email marketing as a dynamic platform for storytelling, fostering customer loyalty, and the anticipated launch of Honest Burgers' new loyalty program. Gemma shares her insights on the unique challenges of gathering customer data in a predominantly walk-in setting and how innovative digital tools can transform customer experiences. Our journey also takes a detour through Gemma's vibrant career path, from Harvey Nichols to a passion for food photography and digital marketing. We reminisce about the early days of navigating strict brand guidelines, the evolution from static images to vibrant videos on social media, and the joy of capturing authentic dining experiences. As we venture into the landscape of restaurant marketing amidst challenges, we look at Hawksmoor's transition to an e-commerce platform, underscoring the importance of teamwork and resilience. With discussions on Google's AI-powered search, SMS's cultural impact, and WhatsApp's marketing potential, our conversation highlights the future of digital marketing strategies. We wrap up with a nod to Honest Burgers' inventive collaborations with local suppliers, which create distinct and delectable menu options, proving that innovation and local partnerships remain at the heart of culinary success. 🎧 Episode Highlights: (00:29) Marketing Strategies and Smashed Burgers (12:59) Exploring Food Marketing Careers (26:06) Innovative Revenue Strategies During Challenges (30:55) Building Customer Data Platform for Loyalty (41:21) Google's AI Impact on Marketing Strategies (48:22) Effective Customer Conversion Channels Gemma's Answers: 🌟Best Hospitality Experience & Hotel - Smashed by Honest 🌟Best Hospitality Tech - Airship & Toggle 🌟Best Hotel - Ham Yard Hotel 🌟Best Restaurant - Dishoom, The Devonshire 🌟Best Burger - Five Guys 🔗 Links to check out from the show notes: 📣 Airship https://www.airship.co.uk 📣 Smashed by Honest Burgers https://www.honestburgers.co.uk/news/updates/honest-smashed-burgers/ #Food, #DigitalMarketing, #Ottolenghi, #Simple, #EmailMarketing, #CustomerLoyalty, #LoyaltyProgram, #CustomerData, #DigitalTools, #FoodPhotography, #BrandGuidelines, #SocialMedia, #SmartphonePhotography, #RestaurantMarketing, #Hawksmoor, #E-commerce, #Teamwork, #Resilience, #Google, #AI, #Search, #PPC, #SchemaMarkup, #Burgers, #LocalSuppliers, #CulturalDifferences, #SMSMarketing, #WhatsApp, #InnovativeTools, #DigitalMarketingStrategies

It's episode 25 🙌 I was a little nervous for this one, having the amazing Shawn P Walchef on the podcast, the man, the GOAT, the legend. Shawn was one of the main drivers for myself and many others making content, story telling aswell and giving great advice on how to "be the show, not the commercial". I've been attending the Digital Hospitality community group for about a year, starting on Clubhouse and now on Linkedin Live (6pm UK Weds and Fri), this community is managed by Shawn and his team so please do come a long. I've also listend to a lot of his content, his own story is captivating and I wanted the opportunity to share this to our community. Shawn shares his hospitality journey, talking about the power of story telling, where he started in hospitality from a very young age washing dishes, to building a thriving BBQ business and creating Cali BBQ Media, creating amazing content with his own podcasts, content created for Toast and much more. His team team are the editing force behind some of the great hospitality podcasts out there! 🎧 Episode Highlights: ➡️ Unleashing the Power of Storytelling ➡️ Building Community Through Industry Impact ➡️ The Journey to Barbecue Success ➡️ Exploring Digital Marketing Strategies ➡️ Building Community and Sharing Stories ➡️ Building Community and Sharing Stories ➡️ and much, much more... Tune in - Links below 👇 👉 Youtube 📹 https://youtu.be/I1OcPtvn6hg Shawn's Answers: 🌟Best Hospitality Experience - The birth of his first Son at Mary Birtch Hospital 🌟Best Hospitality Tech - Toast POS 🌟Best Restaurant - Ichiban - Pacific Beach 🌟Best Burger - In-N-Out 🌟Best Hotel - Marriott Hotel - Nashville 🔗 Links to check out from the show notes: 📣 Cali BBQ Media https://calibbq.media 📣 Toast https://toasttab.com #Storytelling, #DigitalPlatforms, #HospitalityIndustry, #ContentCreation, #SocialMedia, #Podcasts, #Restaurant, #Community, #Entrepreneurship, #DigitalMarketing, #LinkedInLive, #Collaboration, #Technology, #Barbecue, #Success, #BusinessPartner, #HospitalityExperience, #PersonalGrowth, #UnexpectedChallenges, #DigitalPlayground, #Podcasting, #Live-Streaming, #QVC, #CaliBBQMedia, #Clubhouse, #UK, #Infrastructure, #Resilience, #PersonalConnections, #CulturalDifferences, #FoodChains, #FamiliarHotels, #JWMarriott, #BusinessVentures, #HighsandLows

Dan Hawkey, Chief Commercial Officer at Tip Jar, joins us for a personal and engaging chat about the untapped potential in the hospitality industry. From his start at Hilton Hotels as a conference host to his journey through Jarvis and Village Hotels, Dan shares how hospitality has been a passion for him for over 20 years. He discusses the industry’s different perceptions across countries like Australia and the U.S., where it's often seen as a lifelong career path, thanks to strong tipping cultures. Dan also dives into how Tip Jar’s tech, like their Super TRONC product, modernises tipping by making it easier and more transparent. He highlights the importance of fair tip distribution in the shift toward cashless systems and the impact of new legislation. It’s a great look at how technology transforms hospitality for staff and operators. 🎧 Episode Highlights: (00:12) Exploring Hospitality Industry Perspectives (11:57) Early Career in Hospitality Industry (23:21) Modernizing Trunk Schemes in Hospitality (32:51) Navigating Changing Hospitality Industry Legislation (37:47) Impact of Cashless Policies in Hospitality ➡️ and much, much more... Tune in - Links below 👇 👉 Youtube 📹 https://youtu.be/02wg3BrJq1w Dan's Answers: 🌟Best Hospitality Experience & Hotel - Sala Hotel in Phuket 🌟Best Hospitality Tech - Red Engine, Flight Club & Electric Shuffle 🌟Best Restaurant - Hand & Flowers 🌟Best Burger - Five Guys Show Links ➡️ https://www.tipjar.com ➡️ https://red-engine.com #HospitalityIndustry, #CareerPaths, #TippingCulture, #HospitalityTechnology, #TippingTechnology, #SuperTrunk, #FairTipDistribution, #HospitalityLegislation, #CashlessTipping, #Compliance, #Technology, #HospitalityLandscape, #Operators, #Staff, #PetPeeves, #Undervaluation, #Transparency, #Employment, #Retention, #Compliance, #EmploymentTribunals, #ServiceCharges, #CashTips, #DigitalPayments, #Consumers

What a week it's been! Well done to everyone who exhibited at the Hospitality Tech Expo and stayed on their feet chatting with suppliers, partners, and customers. For me, day 2 Highlights included Dan Brookman's talk about AI in Hospitality Marketing and Jon Horsfield's talk about the Single Pane of Glass. I also managed to get some fantastic chats with: 🌟 Amy Monaghan at TiPJAR® 🌟 Christian Mouysset at Tenzo 🌟 ⁠⁠Margaux Langlade-Demoyen at Lightspeed 🌟 Sophie Davis at Grateful® 🌟Eric Tiv at Crunchtime 📽️ https://youtu.be/UgYiP2vsC-o

What an amazing day 1 at Hospitality Tech Expo. Highlights for me, Tommy Giraux's amazing tech talk, followed by another fantastic talk from William Connors. I managed to get some fantastic chats with: 🌟 Eli Nadel and David Hume from MarketMan. 🌟 Amy at Airship learning about their new AI bits (don't miss Dan Brookman's talk tomorrow on stage). 🌟Paisley S. at at Pepper learning all about their loyalty platform 🌟 A welcome return to the tech show Centegra and the wonderful Jon Horsfield who showed us some amazing AI quick service tech from Mashgin, Jon is also on stage tomorrow don't miss that one too. 🌟Chris Fletcher to learn all about their new TOTI by Tech On Toast - 😍 love that man. 🌟Lastly tracked down Sam Brown, to learn all about Candid Hospitality and how they are changing the recruitment game in hospitality.

This week, join Mo Reshard, the visionary founder of Preshift, as he shares his journey from starting at Slug and Lettuce to becoming a pivotal figure in hospitality tech. Our conversation also ventures into the secrets of fine dining and stories from Michelin-starred kitchens, including challenges restaurants face with Michelin inspectors. Mo discusses the impact of AI on content creation on platforms like LinkedIn, emphasizing the balance of authenticity and visibility. This episode also highlights the importance of empathy and personal growth in the hospitality sector. Tune in for insights on navigating tech shifts in hospitality, building strong teams, and the significance of collaboration and empathy in achieving industry success. With a mix of humour and expertise, Mo's passion for hospitality offers both inspiration and valuable lessons. 🎧 Episode Highlights: (11:06) Michelin Star Hospitality Stories (21:10) Post-Covid Career Shifts in Hospitality (26:15) Startup Challenges and Success Stories (33:38) Hospitality Tech Solutions and Support (43:53) Remote Team Building and Support (49:09) Change Management in Tech (58:29) Operational Efficiency in Hospitality (01:13:42) Empathy and Understanding Through Hospitality Tune in - Links below 👇 👉 Youtube 📹 https://youtu.be/I1OcPtvn6hg Mo's Answers: 🌟Best Hospitality Tech - Urban Piper 🌟Best Restaurant - Smoking Goat 🌟Best Burger - SoBe Burger 🌟Best Hotel - Le Meridian in Cambodia 🔗 Links to check out from the show notes: 📣 Preshift https://www.preshift.co.uk 📣 Storekit https://www.storekit.com #HospitalityTech, #HospitalityIndustry, #Innovation, #Competition, #MonopolisticTechGiants, #UrbanPiper, #Tenner, #OpenBanking, #Transformation, #FineDining, #Michelin, #Selfpromotion, #LinkedIn, #AI, #Authenticity, #Empathy, #TechStartups, #Resilience, #Adaptability, #TechImplementation, #POSSystems, #CustomerExperience, #RemoteTeamBuilding, #SalesProcesses, #ChangeManagement, #OperationalEfficiency, #TeamCollaboration, #Culinary, #Travel, #Empathy, #MilitaryService, #Networking, #Connections

Join us for an enlightening episode as we tackle the unexpected challenges and lessons learned while building a platform. We share their frustration of being promised a one-month project completion only to face an eight-month delay before launch. This leads us into a discussion on the importance of realistic planning and expectations in project development. Next, we take a closer look at the journey of creating a new business aimed at improving the service industry. Motivated by personal experiences with poor service, we discuss how the idea evolved to incentivise better service through transparent and motivating tipping systems. We also share their early days of industry research, including door-knocking and fact-finding missions.Finally, we explore the evolving landscape of tipping in the hair and beauty industry and the shift from cash to digital payments. We discuss the challenges and resistance faced by long-time customers and businesses, as well as the process of developing a tech solution to address these issues. Additionally, we touch on the complexities of implementing new government regulations for businesses, especially in the hospitality industry🎧 Episode Highlights:(08:27) Building Hospitality Tech and Experiences(18:44) Start-Up Vision and Industry Research(36:22) Modernizing Tipping in Hospitality Tech(50:34) Hospitality Tech and Legislative Changes(01:07:56) Government Regulations and Tech Evolution(01:12:19) QR Code Branding and TrustTune in - Links below 👇👉 Youtube 📹 https://lnkd.in/e3weuTnWMason's Answers:🌟Best Hospitality Experience - Lío Ibiza🌟Best Hospitality Tech - Pay Captain🌟Best Restaurant - Roka Charlotte Street🌟Best Burger - Burger & Lobster🌟Best Hotel - The Atlantis Dubai🔗 Links to check out from the show notes:📣 grtfl® https://grtfl.com 📣 Patrick Bet-David's book "Your Next Five Moves" This podcast has come at a great time as the legislation has now changed as of the 1st of October 2024; more information read below 👇 https://grtfl.com/how-do-tronc-arrangements-work-under-the-new-legislation/#ProjectDevelopment, #RealisticPlanning, #Expectations, #PatrickBet-David, #YourNextFiveMoves, #Habits, #PersonalGrowth, #PodcastEpisodes, #Platform, #TippingSystems, #ServiceIndustry, #ClientFeedback, #ServiceWorkers, #Customers, #HospitalityTech, #Experiences, #TechSolutions, #Door-knocking, #IndustryResearch, #MVP, #UserFeedback, #DigitalPayments, #CashTips, #PointofsaleSystems, #Trunk, #QRCodes, #Branding, #Trust, #GovernmentRegulations, #TechEvolution, #CustomerObsession, #FrontlineWorkers, #SeniorManagement, #MarketVisibility, #QRCodeIntegrator, #DiningExperiences, #Burger&Lobster, #HotelExperiences, #Grateful #Tronc #tipping

Unlock the secrets to mastering hospitality tech and hear firsthand from Josh of me&u, formerly Mr Yum, as he takes us on his passionate journey in the industry. From the exhilarating moment of landing his first customer to seeing his innovative technology thrive in a local wine bar, Josh's story is one of relentless drive and tangible success. Listen in as we also recount a memorable team outing to Clays, blending Josh's personal anecdotes with valuable industry insights.Our conversation then leads you through the serendipitous beginnings of a thriving IT business in the UK. Discover how a chance meeting at a wedding blossomed into a partnership that introduced groundbreaking iPad-assisted selling to Mothercare and eventually pivoted to revolutionise hospitality tech. Learn about the critical importance of selecting the right technology stack and how it can fuel seamless operations and growth in today's tech-savvy hospitality landscape.The episode rounds out with a candid discussion on the trials and triumphs of navigating business partnerships and acquisitions. Josh shares his experiences of pivoting to online ordering solutions and merging companies, offering an honest look at both the emotional and technical challenges faced. We also explore innovative strategies for managing food halls and enhancing customer engagement, ensuring a comprehensive understanding of the ever-evolving hospitality industry🎧 Episode Highlights:➡️ Hospitality Industry Tech and Operations➡️ Technology Reselling and Business Growth➡️ Navigating Merger and Tech Migration➡️ Food Hall Tech Innovations➡️ Restaurant Tech and Customer Engagement➡️ and much, much more... 👉 Youtube 📹 https://youtu.be/30MHukcYF7IJosh's Answers:🌟 Best Hospitality Experience > Clays 🌟 Best Hospitality Tech > Lightspeed K & Tenzo🌟 Best Restaurant > KILN Soho🌟 Best Burger > Black Bear Burger🌟 Best Hotel > Niki Beach Koh Samui🔗 Links to check out from the show notes:📣 me&u https://www.meandu.com📣 Tenzo https://www.gotenzo.com📣 Lightspeed https://www.lightspeedhq.com#HospitalityTech, #Josh, #me&u, #MrYum, #IndustryInsights, #HospitalityLandscape, #TechnologyReselling, #BusinessGrowth, #ITBusiness, #UK, #iPadassistedselling, #Mothercare, #Hospitality, #TechnologyStack, #SeamlessOperations, #BusinessPartnerships, #Acquisitions, #OnlineOrderingSolutions, #MergingCompanies, #FoodHalls, #CustomerEngagement, #RestaurantTech, #TechAdoption, #TechSolutions, #QROrdering, #TechUsage, #RestaurantDiscovery, #GoogleReviews, #TripAdvisor, #Guest-drivenGrowth, #PodcastInterview, #CaseStudy, #ShowNotes

We were beyond excited to participate in the Tech Tastings event: Emerging Trends in Hospitality Which was a networking event presented by TISSL EPOS, hosted by Tech on Toast, and featured special guests from Krowd, Piggy, Sevenrooms, and GiftPro. If you’re in the London hospitality scene – whether you’re a restaurateur, pub and bar operator, or any other awesome sector in between – this event was made for you! So what was on the menu at Tech Tastings? 📍 Incredible Location: Aqua Nueva, Oxford Circus ☕ Food and Drink on TISSL: Guests enjoyed scrumptious canapés, a welcome drink, and some wine 🎤 The Panel Discussions: Engage were two lively 60-minute panels where industry heavyweights from Krowd, SevenRooms, Piggy, Harts Group, GiftPro, Aqua Group and more will dive into trends for 2025 and beyond. This was a fantastic opportunity to be part of the future of hospitality our team were on site ready to record for those of you who missed it. Links from the event https://leat.com https://sevenrooms.com https://giftpro.co.uk https://krowdit.com https://captivewifi.com

The future of hospitality is here, and it’s powered by technology. Join us as we celebrate our 21st episode with the inimitable Eli Nadell from Twice Baked, who brings over a decade of experience to our conversation. We'll explore how restaurant operations are being transformed by cutting-edge systems like Trail and Flint, which streamline team management and optimize delivery promotions. Eli's journey from the high-energy days of launching London restaurants to her current role provides a unique lens on the evolving landscape of customer expectations and technological innovations. We've shared burritos, challenges, and triumphs, and in this episode, you'll hear about the high-octane environment of serving 700 burritos an hour and the vital role technology played in our success. We delve into the nitty-gritty of our operational strategies, from implementing hand-washing timers to the meticulous processes behind maintaining food quality. Whether it’s the tomato color chart or the innovative use of Bluetooth speakers, Eli and I dissect how small technological tweaks can lead to big improvements in restaurant efficiency and guest satisfaction. In this episode, we also reflect on the importance of partnerships and the strategic role consultants play in driving success. Learn about our experiences with brands like Vita, Black Sheep Coffee, and Yolk, as we transitioned from traditional restaurant management to embracing tech-driven solutions like MarketMan and Revel systems. Discover how our hands-on approach, combined with strong partnerships, has not only improved supply chain management but also refined operational processes. Tune in for an inspiring conversation that underscores the significance of adapting and innovating in the ever-evolving hospitality industry. (00:28) Exploring Technology in Hospitality (05:34) Hospitality Industry Evolution and Technology (17:55) Restaurant Technology Innovations and Operations (26:25) Innovative Operations in Hospitality (36:44) Technology Implementation in Hospitality Operations (43:46) Improving Operational Efficiency With Technology (54:08) Building Operations and Partnerships in Hospitality (01:02:06) Partnering for Operational Success (01:07:08) Building Customer Success Through Consultancy (01:13:35) Partnering for Growth and Success (01:24:27) Discovering Passion in Hospitality Eli's Answers: 🌟 Best Hospitality Tech > Trail & Market Man 🌟 Best Restaurant > Hawksmoor 🌟 Best Burger > Zephyr Burgers & Honest Burgers (Double Smashed) 🌟 Best Hotel > The Hoxton 🔗 Links to check out from the show notes: 📣 Trail https://trailapp.com 📣 Market Man https://www.marketman.com 📣 Flynt https://www.goflynt.io/en 📣 Twice Baked https://www.twicebaked.uk #Technology, #HospitalityIndustry, #GuestExperiences, #Trail #RestaurantOperations, #TeamTasks, #Accountability, #OperationalExcellence, #London, #LaunchingRestaurants, #FlintTechnology, #DeliveryPromotions, #CustomerExpectations, #Adaptation, #ModernDemands, #SouthAfrica, #Israel, #BoardingSchool, #KibbutzKitchen, #QSR, #CasualDining, #Vita, #BlackSheepCoffee, #SupplyChainManagement, #MarketMan, #RevelSystems, #InventoryManagement, #TeamBuy-in, #Problem-solving, #TrackingSystems, #Partnerships, #Consultants, #Yolk,, #MarketMan, #Resellers, #Attis, #Yolk, #Acquisitions, #SalesProcesses, #Passion

🎉 Wrapped up an incredible day at the Casual Dining event! Met amazing tech innovators like Hannah from TiPJAR®, discussing the imminent Fair Tips Act and how crucial it is for transparency in tipping. 🍽️💡 Caught up with Hans from Dojo, chatting about their all-in-one payment solutions and how they're revolutionising transactions in hospitality. 🚀 And yes, couldn't leave without mentioning the exciting "Exclusive" news from Mitch Cook and the team at Workforce.com, set to launch their #payroll services next month! So many insights and, of course, snagged some cool freebies! 🎁 Couldn't stick around for drinks, but here's to all the brilliant minds making hospitality smoother and more transparent. Till next time! 👋 #HospitalityTech #CasualDining2024 Casual Dining Show - The definitive restaurant, pub and bar event

Join us on a captivating journey we chat with Ruben from Como about his journey from Spain to the UK as we explore the unexpected paths that led to a rewarding career in hospitality tech. Our discussion starts with the personal story of moving to the UK to improve his English skills, which unexpectedly turned into a long-term stay due to new job opportunities and personal connections. From selling gelato at Westfield to working at Barclays Bank, each step opened new doors, eventually leading to a pivotal role in the POS industry with Revel, igniting a passion for integrating technology with hospitality. The narrative continues with a move to Como in 2017, where innovative ordering apps and customer engagement strategies captured the imagination. Discover the evolution of loyalty platforms as we recount the transformative journey of the Como platform, from its beginnings as a basic loyalty app to a sophisticated customer engagement solution. We highlight the importance of customer feedback in driving these changes and discuss real-world examples of integration challenges and customer touchpoints. Our conversation also touches on the broader trends in loyalty programs, emphasizing the need for genuine engagement strategies in today's competitive market. Finally, we explore how technology is enhancing customer experiences in the hospitality sector, from the adoption of QR codes in restaurants to the dynamic landscape of payment providers. Listen in as we discuss the potential of integrated payment and reservation systems to revolutionize customer loyalty programs and share insights on the innovative efforts of companies like Dojo and Adyen. The episode concludes with reflections on exceptional hospitality experiences, the significance of competition in driving market improvements, and the promising future of tokenization and AI in hospitality. 🎧 Episode Highlights: (00:00) Hospitality Tech Career and Evolution (16:09) Evolution of Loyalty Platforms (23:13) Enhancing Customer Experience With Technology (25:54) Global Payments Partnership and Growth (30:56) Future of Payment Integration and Loyalty (35:24) Integration and Future of Loyalty (41:13) Innovations in AI and Loyalty (52:15) Competitive Market Dynamics and Hospitality (57:07) The Power of Technology in Hospitality Ruben's Answers: 🌟 Best Hospitality Experience Turtle Bay 🌟 Best Hospitality Tech Sentiment Search 🌟 Best Restaurant Roka, Shoru 🌟 Best Burger Honest Burgers & Patty & Bun 🌟 Best Hotel Taj Dubai Hotel 🔗 Links to check out from the show notes: 📣 Sentiment Search https://www.sentimentsearch.com 📣 Como https://www.como.com 📣 DataHawks https://www.datahawks.com 📣 Blacksheep Coffee https://www.leavetheherdbehind.com #HospitalityTech, #CustomerEngagement, #TechnologyIntegration, #LoyaltyPlatforms, #CustomerFeedback, #SeamlessIntegration, #Real-WorldExamples, #QRCodes, #PaymentProviders, #Tokenization, #AI, #CompetitiveMarketDynamics, #GlobalPayments, #Expansion, #Point-of-SaleSystems, #Personalization, #MachineLearning, #Marketing, #DataPrivacy, #Opt-InMechanisms, #GenuineLoyalty, #HospitalityIndustry, #Dubai, #London, #Technology, #CustomerService, #Ruben, #Kramer

What if the key to revolutionising your hospitality business lies in real-time data and technology integration? Join us as we sit down with Tommy from Honest Burgers, a hospitality veteran with over a decade of experience, to uncover the secrets behind this transformation. From the shift away from end-of-month reports to leveraging live data for enhanced decision-making, Tommy shares invaluable insights on optimizing essential metrics like sales, guest satisfaction, and average spend per head. We also dive into the tech stack versus single supplier debate, where Tommy's thoughtful analysis will help you make informed tech decisions tailored to your business needs. We then explore the evolving landscape of hospitality technology and its synergy with personalised service. Tommy also highlights the dynamic restaurant scene in London, emphasizing the importance of maintaining a human connection in an increasingly digital world. Learn about key partners and emerging platforms in hospitality tech that are setting new benchmarks for innovation and customer engagement. Tommy’s journey from Costa to Itsu and finally Honest Burgers is nothing short of inspiring. We delve into the challenges and triumphs of his career, from managing large-scale operations to spearheading new site openings at Honest Burgers. Listen as he recounts the brand's commitment to quality, culture, and community engagement. We also discuss the impact of AI in hospitality, the integration of various technologies into customer experiences, and the power of networking in the industry. This episode is a treasure trove of practical advice and inspirational stories for anyone passionate about hospitality and innovation. (00:12) Data and Technology in Hospitality (12:44) Evolving Hospitality Tech and Personal Touch (22:19) Career Growth in Hospitality Industry (27:10) Lessons in Restaurant Startup Challenges (32:07) Operations Management and Local Community Engagement (40:15) Transitioning Operations With New Technology (51:57) Impact of AI in Hospitality (57:21) Technology in Hospitality Operations (01:06:02) Networking in the Hospitality Industry Tommy's Answers: 🌟 Best Hospitality Experience - Local French Bistro's in Paris 🌟 Best Hospitality Tech - Tenzo, Vita Mojo, Youda and Blend, All Gravy 🌟 Best Restaurant - Zuma, Duck & Waffle 🌟 Best Burger - Honest Burgers & Bleecker 🌟 Best Hotel - A Thai Hotel in Phi Phi Island 🔗 Links to check out from the show notes: 📣 Tenzo https://www.tenzo.com 📣 Vita Mojo https://www.vitamojo.com 📣 Blend https://www.weareblend.ai 📣 Youda https://www.youda.co/ 📣 All Gravy https://www.allgravy.com 📣 Honest Burgers - local burger https://www.honestburgers.co.uk/burgers #HospitalityManagement, #RestaurantOperations, #Data, #Metrics, #Sales, #GuestSatisfaction, #AverageSpend, #TechStack, #SingleSupplierSolutions, #PersonalizedService, #Technology, #LondonRestaurantScene, #Partners, #EmergingPlatforms, #CareerGrowth, #Costa, #Itsu, #HonestBurgers, #Challenges, #Triumphs, #AI, #Integration, #Networking

Unlock the secrets of the future of hospitality tech with David from 16, Buddy, and Illglu as he shares transformative insights into how artificial intelligence is revolutionizing guest experiences. Discover how AI and machine learning can make every guest interaction personalized and memorable, elevating satisfaction to new heights. Learn about the state of customer feedback in Malta and how enhancing these systems can lead to exceptional service in restaurants and co-working spaces. Explore the innovative strategies for revitalizing hotel room service with practical examples and expert insights. David reveals how integrating external food delivery platforms can provide 24-hour food options while maintaining a hotel's brand experience, turning a traditional loss leader into a profitable venture. Hear about the logistical and financial benefits of this model, drawn from real-world applications in the hospitality tech industry, and get inspired by David's journey from consultancy to specialized hospitality solutions. From the entrepreneurial challenges in selling Deputy and Xero to the creation of Buddy and the groundbreaking platform Illglu, this episode is packed with valuable lessons on tech adaptation and customer care. Learn about the evolution of these solutions, the significance of the number 16, and how David's passion for tech innovation has shaped his successful ventures. Whether you're in retail, IT, or hospitality, this conversation offers a wealth of knowledge on sustaining long-term business relationships through honesty and a relentless focus on customer needs. (13:07) Hotel Room Service Innovation (17:28) Business Growth Through Adaptation and Support (30:13) Tech Business Growth and Innovations (35:41) Tech Integration for Hospitality Industry (45:01) Hospitality Industry Tech Growth and Support (56:20) Hotel Innovation and Technology Discussion (59:41) Tech Adaptation and Industry Innovation #ArtificialIntelligence, #HospitalityTech, #CustomerFeedback, #Personalization, #GuestExperience, #Malta, #CustomerSatisfaction, #Restaurants, #Co-workingSpaces, #HotelRoomService, #FoodDeliveryPlatforms, #ProfitableVenture, #TechAdaptation, #CustomerCare, #BusinessGrowth, #ScalableSolutions, #Retail, #IT, #FiscalSystems, #Payroll, #SoftwareDevelopment, #EntrepreneurialJourney, #SoftwareSolutions, #RegulatoryChallenges, #User-centricApproach, #ProductDevelopment, #TechStack, #CitizenMHotels, #DataIntegration, #OperationalNeeds, #RestaurantManagement, #TechIndustry, #Excitement, #NewTechnologies

Can artificial intelligence revolutionise the hospitality industry and redefine guest experiences? Imagine a world where digital service and human touch coexist seamlessly. We investigate AI's transformative potential, from automating guest replies to integrating AI in restaurant environments for a more personalized touch. We also forecast how upcoming generations might embrace these innovations, asking what the future holds for the balance between automation and human interaction. Our adventure continues with an inspiring narrative of turning a side hustle into a flourishing business. Motivated by a life-changing trip and the purchase of an Audi R8, we recount the journey from a mundane nine-to-five job to launching a successful startup. We share unconventional strategies for gaining clients, including posing as a research student, and celebrate the milestones achieved with the help of startup accelerators and a dedicated CTO. This story is a testament to the power of passion and resilience in building a business from the ground up. Finally, we tackle the complexities of advanced data analysis and customer feedback management. From leveraging AI for handling reviews to competitor analysis tools, we discuss the nuances of maintaining a balance between automation and human oversight. Our guest, Prithvi from Sentiment Search, offers insightful perspectives on AI's role in hospitality and enriches the conversation with thoughts on enhancing customer feedback platforms. Join us for an episode brimming with innovative ideas and forward-thinking discussions that will leave you eager for what's next in the world of AI and hospitality. Highlight Timestamps (01:28 - 02:28) The Future of Human-Machine Interaction (08:57 - 10:28) Tech Journey Into Data Engineering (13:59 - 14:25) Building a Startup With a Co-Founder (19:31 - 20:50) Customizable Chat GPT Responses (26:54 - 28:01) Effective Feedback Case Management Platform (31:59 - 33:02) Feedback Platform's AI Training Process (38:52 - 39:37) Potential Implementation of WhatsApp Manager (42:17 - 43:02) Expanding Customer Feedback Market (48:01 - 48:31) AI's Role in Hospitality Transformation #ArtificialIntelligence, #HospitalityIndustry, #GuestExperiences, #DigitalService, #HumanTouch, #Automation, #RestaurantEnvironments, #PersonalizedService, #Generations, #Innovation, #Forward-Thinking, #AIDevelopment, #Startup, #Accelerators, #CTO, #DataAnalysis, #CustomerFeedback, #CompetitorAnalysis, #QRCodes, #Emails, #NaturalLanguageProcessing, #NLP, #Accuracy, #Reliability, #FeedbackPlatform, #Notifications, #PushNotifications, #MobileApps, #Webhooks, #Zapier, #HybridCEO/CTOs, #MarketingTech, #Satisfaction, #CustomerFeedbackInsights, #Value, #Oomph, #NextEpisode

Uncover the secrets behind building a successful sales team from the ground up with David Bird from Impact Data. You'll hear firsthand how David went from collecting customer data on the streets of Manchester to managing UK operations and achieving unexpected success. We'll also reveal his culinary prowess, including his unique take on spaghetti bolognese, featuring surprising ingredients like soy sauce and Marmite. This episode promises rich insights for anyone looking to grow in the fields of sales, data-driven marketing, and team management. But that's not all—learn how Impact Data elevates hospitality tech and marketing automation to new heights. We break down the difference between traditional CRMs and Impact Data's dynamic customer data platform, illustrating how it transforms raw data into actionable marketing strategies. Whether you're a restaurant owner or a marketing professional, our discussion on maintaining work-life balance and fostering a supportive company culture will resonate deeply, especially for parents striving to be present for their families. Lastly, we explore the future of marketing technologies and their impact on customer loyalty programs. From leveraging AI to enhance guest experiences to the innovative use of social media marketing strategies, this episode is packed with forward-thinking insights. David Bird shares his vision for integrating advanced technologies like card linking and omnichannel communication, emphasizing the importance of staying ahead in a competitive landscape. Tune in to be inspired and equipped with practical knowledge for transforming your business. Highlights (00:12) Hospitality Tech and Spaghetti Bolognese (10:36) Building a Sales Team From Scratch (16:18) Building Team Loyalty and Work-Life Balance (21:46) Leveraging Data for Marketing Automation (33:56) Data-Driven Marketing Strategies (42:17) Value-Added Marketing Solutions for Hospitality (45:59) Enhancing Customer Loyalty Programs (54:03) Omni-Channel Marketing and Future Innovations (01:05:34) AI and Guest Experience Transformation (01:09:08) Social Media Marketing Strategies #SalesTeam, #ImpactData, #Talkbox, #CustomerData, #Manchester, #UKOperations, #CulinaryProwess, #SpaghettiBolognese, #SoySauce, #Marmite, #Data-DrivenMarketing, #TeamManagement, #HospitalityTech, #MarketingAutomation, #TraditionalCRMs, #CustomerDataPlatform, #RawData, #ActionableInsights, #Work-LifeBalance, #CompanyCulture, #Parenting, #CustomerLoyaltyPrograms, #AI, #SocialMediaMarketing, #TikTok, #TechnologyChallenges, #AudioQuality

Episode 15, we learn about Luci's introduction in to Hospitality, from working at private events and managing an apple concession store at 19 (this is a great one) Lucy provides an insider’s view of her role as the head of commercial, shedding light on the company's data-driven approach to customer engagement and loyalty. We discuss how Airship’s integration of AI and automation is pushing the boundaries of what’s possible in hospitality, envisioning a future where technology enhances rather than replaces personal interactions. With a mix of personal anecdotes, professional insights, and a glimpse into exciting future trends, this episode is a must-listen for anyone passionate about hospitality, marketing and technology. (10:46) From Hospitality to Tech (14:43) Career Journey in Hospitality and Tech (21:54) Commercial Head Responsibilities and Collaboration (31:46) Introduction to Airship (44:52) Feedback Automation and Gift Card Management (51:55) Gift Card Integration and Training Enhancement (01:01:17) Future Technology in Hospitality 🔗 Links to check out from the show notes: 📣 Airship https://airship.co.uk 📣 Toggl https://www.usetoggle.com 📣 Ambl https://www.ambl.co 📣 The Ivy & Bills #Hospitality, #Technology, #TeamMotivation, #IndustryLeader, #Accountability, #SocialMediaStrategies, #HospitalityTech, #BookingInefficiencies, #High-endRestaurants, #London, #Airship, #AI, #Automation, #CustomerEngagement, #Loyalty, #Datadriven, #CustomerExperience, #Noshows, #StreamliningBookings, #CustomerFeedback, #CustomerRecovery, #NaturalLanguageProcessing, #DigitalSolutions, #SubscriptionModels, #AI-drivenEmailAutomation, #AdvancedCustomerInsights, #PersonalizedService, #HumanTouch, #Chicamama, #HonestBurger, #100ShoreditchHotel

This episode, we sit down with the exceptional Mark McCulloch. We delve into the importance of appreciating every team member's contribution and discuss how such internships can inspire a genuine, long-lasting passion for the industry. As we navigate through the latest trends and technologies reshaping the hospitality landscape, Mark and I discuss everything from the skyrocketing demand for unique dining experiences to the integration of AI and voice technology. You’ll hear fascinating anecdotes of standout guest personalization efforts and get introduced to innovative tech like Seven Rooms and standout loyalty programs such as Gail's. Mark brings his seasoned perspective on how the perfect blend of human touch and cutting-edge solutions can elevate guest experiences to new heights. We also journey through Mark's diverse career, from his beginnings in marketing to transformative roles at LastMinute.com and Barclaycard. Together, we reflect on the creative freedoms found in startups and the strategic thinking necessary for success in marketing. Mark offers invaluable lessons on adaptability and storytelling, drawing from his rich experiences. This episode wraps up with heartfelt gratitude to our listeners for their ongoing support and a sneak peek into the exciting episodes to come. Don't miss out on this engaging and informative discussion! (00:00) Internship and Future of Hospitality (06:36) Hospitality Trends and Technology (16:30) Guest Personalization and Technology in Hospitality (24:00) Marketing Journey and Career Change (35:25) Navigating Career Growth in Hospitality (40:59) Corporate Experience and Creative Freedom (50:22) Tech, Marketing, and Career Evolution (57:51) Hospitality Innovations and Business Growth (01:04:25) Marketing Campaign Success and Innovation (01:12:57) Hospitality Marketing Strategy and Innovation (01:22:51) Best Dining Experiences and Hotel Stays (01:27:21) Podcast Episode Thank You and Recap

Join us in this riveting episode as we sit down with William Connors, head of global IT at Noble Group, to explore how technology is transforming the hospitality industry. From his childhood dreams of becoming a sports athlete to his rise as a tech leader, William's journey is both inspiring and insightful. Discover how innovations like kitchen display systems, mobile ordering, and advanced POS systems are revolutionizing restaurant operations. Learn about William's global adventures, from teaching English in Japan to working on major tech installations at Wembley and Arsenal stadiums. Dive deep into the evolution of restaurant tech, the operational challenges faced, and the future advancements that are shaping the industry. Tune in for an engaging conversation that blends humor, expertise, and a vision for the future of hospitality tech. 📌 Chapters: 0:00:00 - Exploring Hospitality Tech Innovations With William 0:11:57 - Navigating Career Changes Through Multilingualism 0:16:13 - Global Adventures in Hospitality Tech 0:22:14 - Revolutionizing Hospitality Tech With Oaxaca 0:31:13 - Evolution of Restaurant Technology 0:35:40 - Improving Payment Systems in Hospitality 0:41:15 - Tech Innovations in Restaurant Operations 0:50:33 - Revolutionizing Restaurant Operations With Tenzo and Toast 0:56:08 - Streamlining Hospitality Tech Integration 1:06:37 - Exploring Hospitality Tech Innovations 1:12:57 - Staying Agile in Hospitality Tech #HospitalityTech #WilliamConnors #RestaurantTech #Innovation #TechInHospitality #POSSystems #MobileOrdering #HospitalityIndustry #Podcast