Gemma from Honest Burgers joins us for a captivating conversation on the intersection of food and digital marketing.

We explore the power of email marketing as a dynamic platform for storytelling, fostering customer loyalty, and the anticipated launch of Honest Burgers' new loyalty program. Gemma shares her insights on the unique challenges of gathering customer data in a predominantly walk-in setting and how innovative digital tools can transform customer experiences.

Our journey also takes a detour through Gemma's vibrant career path, from Harvey Nichols to a passion for food photography and digital marketing. We reminisce about the early days of navigating strict brand guidelines, the evolution from static images to vibrant videos on social media, and the joy of capturing authentic dining experiences.

As we venture into the landscape of restaurant marketing amidst challenges, we look at Hawksmoor's transition to an e-commerce platform, underscoring the importance of teamwork and resilience. With discussions on Google's AI-powered search, SMS's cultural impact, and WhatsApp's marketing potential, our conversation highlights the future of digital marketing strategies.

We wrap up with a nod to Honest Burgers' inventive collaborations with local suppliers, which create distinct and delectable menu options, proving that innovation and local partnerships remain at the heart of culinary success.

🎧 Episode Highlights:

(00:29 ) Marketing Strategies and Smashed Burgers

(12:59 ) Exploring Food Marketing Careers

(26:06 ) Innovative Revenue Strategies During Challenges

(30:55 ) Building Customer Data Platform for Loyalty

(41:21 ) Google's AI Impact on Marketing Strategies

(48:22 ) Effective Customer Conversion Channels

Gemma's Answers:

🌟Best Hospitality Experience & Hotel - Smashed by Honest

🌟Best Hospitality Tech - Airship & Toggle

🌟Best Hotel - Ham Yard Hotel

🌟Best Restaurant - Dishoom, The Devonshire

🌟Best Burger - Five Guys

🔗 Links to check out from the show notes:

📣 Airship https://www.airship.co.uk

📣 Smashed by Honest Burgers https://www.honestburgers.co.uk/news/updates/honest-smashed-burgers/

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