Episode 15, we learn about Luci's introduction in to Hospitality, from working at private events and managing an apple concession store at 19 (this is a great one)

Lucy provides an insider’s view of her role as the head of commercial, shedding light on the company's data-driven approach to customer engagement and loyalty.

We discuss how Airship’s integration of AI and automation is pushing the boundaries of what’s possible in hospitality, envisioning a future where technology enhances rather than replaces personal interactions.

With a mix of personal anecdotes, professional insights, and a glimpse into exciting future trends, this episode is a must-listen for anyone passionate about hospitality, marketing and technology.

(10:46 ) From Hospitality to Tech

(14:43 ) Career Journey in Hospitality and Tech

(21:54 ) Commercial Head Responsibilities and Collaboration

(31:46 ) Introduction to Airship

(44:52 ) Feedback Automation and Gift Card Management

(51:55 ) Gift Card Integration and Training Enhancement

(01:01:17 ) Future Technology in Hospitality

🔗 Links to check out from the show notes:

📣 Airship https://airship.co.uk

📣 Toggl https://www.usetoggle.com

📣 Ambl https://www.ambl.co

📣 The Ivy & Bills

#Hospitality, #Technology, #TeamMotivation, #IndustryLeader, #Accountability, #SocialMediaStrategies, #HospitalityTech, #BookingInefficiencies, #High-endRestaurants, #London, #Airship, #AI, #Automation, #CustomerEngagement, #Loyalty, #Datadriven, #CustomerExperience, #Noshows, #StreamliningBookings, #CustomerFeedback, #CustomerRecovery, #NaturalLanguageProcessing, #DigitalSolutions, #SubscriptionModels, #AI-drivenEmailAutomation, #AdvancedCustomerInsights, #PersonalizedService, #HumanTouch, #Chicamama, #HonestBurger, #100ShoreditchHotel