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© 2024 Microsoft Teams Insider
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Microsoft Teams discussions with industry experts sharing their thoughts and insights with Tom Arbuthnot of Empowering.Cloud. Podcast not affiliated, associated with, or endorsed by Microsoft.
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Doug Wycoff, Director of Digital Technologies and Innovation at Tampa International Airport, and Rebecca Criswell, Account Manager at AVI-SPL, explain the technological innovations at Tampa International Airport, including use of Microsoft Teams, digital signage, and advanced AV solutions.The rapid technological transformation from pre-Covid to present and the acceleration of Microsoft Teams adoptionImportance of standardisation across different room sizes and configurations in the airport's ...
MVP Ragnar Heil, Business Development Manager Microsoft at HanseVision explores the role of Copilot in governance and compliance, as well as the importance of user adoption and change management in successful implementation of Copilot.The need for organisations to prioritise governance and compliance for CopilotCopilot's role in making governance more accessibleThe role of user adoption and change management in Copilot implementationManaging content freshness and organizing content with label...
Chris Goodwill, Strategic Partner Manager and Solutions Specialist at Symity discusses the evolution of Microsoft's Contact Center and the new Dynamics 365 Contact CenterUnderstanding Dynamics 365 Contact Center, Microsoft's Contact Center as a Service (CCaaS)How Microsoft is driving with AI featuresDynamics 365 Contact Center vs Teams Ecosystem solutionsLicensing and pricing considerationsThe future of chatbots and multi-lingual supportThanks to Logitech, this episode's sponsor, for their su...
Shabtai Adlersberg, Co-Founder, CEO and President of AudioCodes shares the fascinating journey of AudioCodes over the past 31 years, from its establishment to becoming a leader in the voice industry and more recent journey into SaaS and AI.Shabtai's background in engineering and digital signal processing, before co-founding AudioCodesAudioCodes evolution from focusing on algorithms to developing chipsets and then progressing to gateways and SBCsThe impact of partnering with Microsoft on Audio...
Microsoft Teams Monthly Update - September 2024No more General ChannelCallback for call queuesMicrosoft Teams Intelligent recap coming for ad-hoc meetings and callsTeams Client Updates Channel Improvements5 Town hall UpdatesAdditional languages - Copilot for Microsoft 365CNS Retirement Updates - old phones will get an update6 Microsoft Teams Rooms UpdatesNew Certified DevicesEventsThanks to Pure IP, this month's benefactor, for your support of Empowering.Cloud and the community.Note that this...
Taimoor Husain, Global Telco M365 GTM Strategy Lead at Microsoft, discusses the Microsoft Teams telephony landscape, the rise of Operator Connect and the future of Teams Phone.The transition from Skype for Business to Teams and the resulting changes in operators' business modelsThe growth of Microsoft Teams Operator ConnectTeams telephony options including Microsoft Calling Plans, Direct Routing, Operator Connect and Teams Phone MobileHow Copilot is set to revolutionize telephony by enhancing...
Brett Johnson, Microsoft 365 Copilot GBB (Global Black Belt), shares his personal and customer experience of how Copilot in Microsoft Teams and beyond is streamlining meetings, communications and workflows. Examples of Copilot for driving efficiency in customer operationsHow Copilot is revolutionising data handlingThe future of Copilot, including agent-based capabilities and customer CopilotsThanks to Jabra, this episode's sponsor, for supporting the community and for helping to make con...
Mahendra Sekaran, Corporate Vice President, Teams Phone, M365 at Microsoft discusses the journey of Microsoft Teams, his role, Understanding IC3 (Intelligent Conversations and Communications Cloud) and ACS (Azure Communication Services) and how they related to Microsoft Teams and leveraging AI in development.The Microsoft Teams journey and Mahendra's perspective Understanding IC3, ACS and Microsoft Teams PSTN connectivityThoughts on Teams Phone MobileThe importance of reliability, securi...
Alan Ross, Partner Group PM Manager, Dynamics 365 Contact Center at Microsoft delves into Dynamics 365 Contact Center and the role of Copilot in improving agent productivity and customer experience.Features and capabilities of Dynamics 365 Contact CenterDecoupling from Dynamics 365 customer serviceHow Copilot enhances the agent experience by providing context-aware suggestions, knowledge search and conversation summariesHow Dynamics 365 Contact Center relates to/integrates with Microsoft Team...
Sherri Pipala, Senior Director Global Alliances at Neat, and Tyler Troutman, Strategic Market Development Team at Shure, discuss the partnership between Neat and Shure and their collaboration which addresses challenges faced in larger rooms with complex audio requirements and the need for seamless integration between Neat and Shure devices. Neat and Shure have partnered to provide audio and video solutions for Microsoft Teams RoomsChallenges faced in larger rooms with complex audio requi...
Shawn Harry, Microsoft 365 Solutions Architect, shares his journey in the Microsoft Unified Communications space. Tom and Shawn talk about the evolution of the UC landscape and the challenges of managing and deploying Microsoft Teams in enterprise environments.Shawn's early experiences in the Unified Communications spaceThe shift from on-premises solutions to cloudComplexities and challenges of managing Microsoft Teams in enterprise environmentsThe role of a Teams and Microsoft 365 Product Ow...
Dan Hall, Global IT Collaboration Solution Owner at a large manufacturing company gives us a view on using Android-based Phones and Rooms for Microsoft Teams and support timeline considerations.The impact of an upcoming Microsoft infrastructure change on older Android phones and Teams RoomsThe need for organisations to understand the support timelines of Android-based devicesThe importance of working closely with OEMs to understand their devices, chipsets and support timelinesConsidering usin...
Microsoft Teams Monthly Update - August 2024Microsoft Earnings FY24 Q4 Modern Work InsightsMultiple Teams Client ImprovementsCustom Emojis and ReactionsCopilot Dashboard for all M365 Copilot usersSpeaker recognition for all Teams Rooms on WindowsMicrosoft Teams Rooms on Windows 5.1.24.0Microsoft Teams Devices updatesAndroid Teams Room and Teams Phone support date changesTeams Displays end of support September 2025Roadmap WatchThanks to Ribbon, this month's benefactor, for your support of Empo...
Chandranshu Singh, Senior Product Manager for Microsoft Teams SIP Gateway discusses the evolution of SIP Gateway from initial release to today, and its value in reducing infrastructure complexities, supporting various devices and enhancing customer hardware investments.Evolution of SIP Gateway from basic call support to supporting a range of endpoints and scenariosUnderstanding the strategic partnerships with OEMs to maintain compatibility and securityLicensing and support for SIP Gateway dev...
Recorded live at Commsverse 2024, Gunnar Meyer, Head of IT Service Delivery at DERTOUR Suisse, the second largest tour operator in Europe, shares their Microsoft Teams journey and how they have successfully integrated Landis Contact Center to enhance their communication and service delivery.The transition from traditional PBX (Avaya) to Microsoft TeamsLeveraging Landis Contact Center for real-time reporting and agent managementThe benefits of adopting granular permissions and delegating contr...
James Robinson, Director & Principal AV Consultant at AVenture Audio Visual, shares his extensive previous experiences with deploying Microsoft Teams Rooms at scale at BT.James' transition from BT to an independent AV consultancyBT's journey from one of the biggest Lync and Skype for Business deployments to Microsoft TeamsThe complexity of standardizing AV equipment across managing office locations and deploying 1200 Microsoft Teams RoomsMixing BYOD, Surface Hub and Teams RoomsReal-world ...
Yoav Barzilay, Microsoft Senior Product Manager, explains the Microsoft Devices Ecosystem Platform (MDEP) and how it fits in the Microsoft Teams devices ecosystem.Microsoft Devices Ecosystem Platform (MDEP) is a distribution of Android Open Source Platform (AOSP) from MicrosoftMDEP aims to provide a unified platform OEMs can choose to build on for collaboration devicesMDEP focuses on security and manageabilityMDEP can be used as an OS for collaboration apps in addition to Microsoft TeamsThe f...
John Bailey, Senior Vice President of Technology and Innovation at AVI-SPL, discusses industry changes and the convergence of AV and IT.The industry is experiencing a convergence of AV and ITThe need to focus on reliability and stability in meeting room solutions.The current and future role of AI in optimizing the AV and meeting experienceThanks to AVI-SPL for their support of Empowering.Cloud
Jeremy Dalton, Head of Immersive Technologies at PWC and Cathy Moya, Senior Customer Success Program Manager - Mesh Team at Microsoft, dive into Microsoft Mesh adoption and use cases and how virtual reality and virtual worlds can enhance collaboration and communication.Mesh features include avatars and immersive spaces within Microsoft Teams meetings, enabling more engaging and interactive meeting experiencesVirtual reality and virtual worlds, private conversations and a greater sense of toge...
Microsoft Teams Monthly Update Briefing - July 2024EU issues 'Statement of Objections' to Microsoft - What does this mean for Teams?Important Microsoft Teams Rooms and Phone update (MC804766) Dynamics 365 Contact Center now GA - Pricing and OptionsTeams Phone Resource Account changesCopilot for Sales Teams pluginMicrosoft Teams Bookable desks GASkype for Business Server Subscription EditionThanks to Logitech, this month's benefactor, for your support of the community!Note that this is an...
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